Ratings based on 465 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

decent hotel

Posted Jan 29, 2017
Pros: staff
Cons: internet speed, length of time for the heat to work.
The staff was fine. At times long waits for the elevator due to construction. The room on the 4th floor was small, comfortable, updated. The elevator next door was noticeable but not too loud. Although the inclusive breakfast sandwich was pre-made, it was ok at their in-house starbucks. Save yourself the breakfast fee and go to the deli/supermarket, one block south across the street. It has an excellent buffet including breakfast and the prices were excellent.
Comment from Hotel Management
Feb 3, 2017 by Nicholas Pappagallo - GM, Hotel Management
Thank you for taking the time to provide feedback on our hotel. We appreciate the feedback and will share with the team. Sincerely, Nicholas Pappagallo - GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2017
I initially got the wrong room I paid for but it was changed, no questions asked when I told them of the error. Clean room, cozy and comfortable.
Comment from Hotel Management
Feb 3, 2017 by Nicholas Pappagallo - GM, Hotel Management
Glad to hear everything worked out and your stay was good. Hope to see you again soon. Sincerely, Nicholas Pappagallo - GM
3 out of 5
by A verified traveler from NY New York

Posted Jan 23, 2017
They gave me a room that was not what i paid for, dont think the staff is very helpfull, i will not recomend this hotel to a friend.
Comment from Hotel Management
Feb 3, 2017 by Nicholas Pappagallo - GM, Hotel Management
I am so sorry that your experience here at the Courtyard SoHo didn't meet your expectations. We always appreciate the feedback as we are always looking for ways to improve. I hope we can get another chance to give you a better experience next time. Sincerely, Nicholas Pappagallo - GM
3 out of 5
by A verified traveler

Posted Jan 23, 2017
The location is a little barren and noisy on weekdays. The bed had sagged; a new mattress was needed. There are no amenities: food options in the building are limited to a small coffee bar, if there was a gym of any kind, I couldn't find it. Not a terrible place, but I was disappointed.
Comment from Hotel Management
Feb 3, 2017 by Nicholas Pappagallo - GM, Hotel Management
Thank you for providing feedback on your recent stay. I am sorry the mattress wasn't comfortable for your stay. We recently just finished replacing all the mattresses in the hotel and hope you can come back and experience the new ones. Sincerely, Nicholas Pappagallo - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Oneonta, New York

Posted Jan 16, 2017
Pros: Great location, very accommodating and professional staff
Cons: Using the card key every time I used the elevator was a hassle
Location: In the West Village, very close to great restaurants and shops
I stayed for two days. I was in town for business.
Comment from Hotel Management
Jan 20, 2017 by Nicholas Pappagallo - General Manager, Hotel Management
I was thrilled to see our SoHo/West Village location met your needs while visiting NYC. Hope you can visit us again soon. Sincerely, Nicholas Pappagallo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, fantastic staff

Posted Jan 13, 2017
Location: It was walking distance to great shops in SOHO, book stores and great eats. Joe's Pizza, Lauduree, and bagels next to Joe's were amazing.
The staff at this hotel won me over. They could not be more accommodating for my daughter and I. We stayed for two nights and got snow bound there for a third. They went out of there way to help us book an extra night for the best price possible. They were friendly and helpful throughout. This Hotel is your basic Courtyard so no bells and whistles like some of the NYC hotels but if you want to be in SOHO and be taken care of it is great. I would definitely recommend this hotel.
Comment from Hotel Management
Jan 20, 2017 by Nicholas Pappagallo -General Manager, Hotel Management
Thank you for your wonderful comments. It makes me so happy to hear the team took good care of you and I will be sure to thank them for their great efforts. Sincerely, Nicholas Pappagallo -General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Last minute stay as a result of a snow storm. Very welcoming and the room was very comfortable. I appreciated the availability of on street parking as opposed to a $75 valet.
Comment from Hotel Management
Jan 11, 2017 by Nicholas Pappagallo - GM, Hotel Management
Thank you for taking the time to provide feedback. I am glad you enjoyed your stay and happy the hotel helped you weather the storm. Sincerely, Nicholas Pappagallo - GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Great location, helpful staff, excellent price/quality ratio! Loved it.
Comment from Hotel Management
Jan 11, 2017 by Nicholas Pappagallo - GM, Hotel Management
We are thrilled you enjoyed our SoHo location close to many great shops and restaurants. Hope you can visit again soon. Sincerely, Nicholas Pappagallo - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Good deal

Posted Jan 8, 2017
Top notch front desk who were all expedient. I had to get replacement room keys - twice! - no problem. Had visitors - no problems. Very polite staff.
Comment from Hotel Management
Jan 11, 2017 by Nicholas Pappagallo - GM, Hotel Management
Thank you so much for the feedback. We will be sure to share with the Front Desk team. Sincerely, Nicholas Pappagallo - GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy and clean

Posted Dec 29, 2016
A good option among Soho hotels. The room is compact yet very clean. The location is excellent, with subway in one-minute-walk and shopping area in 8-minute-walk. If you are not very picky about the interior design and the space, this will be a hotel that definitely works for you.