Ratings based on 1,174 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by Veronica from Santiago

Pésima atención

Posted Apr 17, 2016 on Hotels
La atención del personal de la recepción muy mala y mal educados
Comment from Hotel Management
Apr 20, 2016 by James, Hotel Management
Thank you for choosing us for your recent stay. Please accept my apologies that our associates were not responsive to your needs, as this is unacceptable by our standards. I have shared your comments with my Department Heads to take appropriate action. We take great pride in providing excellent service to all our guests so I am sorry that we fell short of this during your visit. I hope that you will give us another chance and return to experience the hotel as you should have on this visit. We hope to welcome you back again soon. Jessenia Rodriguez Operations Manager Jessenia.rodriguez@marriott.com
5 out of 5
by Vicki from Napa Valley

Posted Apr 10, 2016 on Hotels
Staff was very nice and helpful.
Comment from Hotel Management
Apr 15, 2016 by James, Hotel Management
Thank you for sharing your wonderful experience at the Courtyard New York Manhattan/Times Square during your stay. We work hard to provide high levels of service, so I will share your compliment with my team to let them know that their efforts are appreciated. Thank you for being our guest, and we look forward to welcoming you back to our hotel. Jessenia Rodriguez, Operations Manager, Jessenia.rodriguez@marriott.com
5 out of 5
by A verified traveler

Nice Hotel.

Posted Apr 9, 2016
Pros: Everything
Cons: None
Location: The location was just one block off broadway and Times Square
The hotel was very nice, great staff and location.
Comment from Hotel Management
Apr 10, 2016 by Operations Manager, Hotel Management
Thank you for selecting the Courtyard New York Manhattan/Times Square for your visit, and for sharing your great feedback about our hotel and location. We are glad our “right in the middle of it all” location proved to be perfect for your needs and that you enjoyed all the facilities we have to offer. Our team was very pleased to hear that you loved your room and the service provided. Thank you for being our guest, and we look forward to seeing you in the future! Jessenia Rodriquez Operations Manager Jessenia.rodriguez@marriott.com
4 out of 5
by Beth

Posted Apr 8, 2016 on Hotels
Comment from Hotel Management
Apr 13, 2016 by James, Hotel Management
Thank you for being our guest at the Courtyard New York Manhattan/Times Square. We are glad that you had an enjoyable stay. We appreciate your feedback and hope to be of your service again on your future visit to our area. Jessenia Rodriguez Operations Manager Jessenia.rodriguez@marriott.com
5 out of 5
by Karin

Posted Apr 3, 2016 on Hotels
Comment from Hotel Management
Apr 7, 2016 by James, Hotel Management
Thank you for selecting the Courtyard New York Manhattan/Times Square for your visit and for your excellent rating. Our team was very pleased to learn that you enjoyed your stay. Thank you for being our guest, and we look forward to seeing you in the future! Jessenia Rodriquez Operations Manager Jessenia.rodriguez@marriott.com
4 out of 5
by Beth

Posted Apr 3, 2016 on Hotels
Comment from Hotel Management
Apr 7, 2016 by James, Hotel Management
Thank you for being our guest at the Courtyard New York Manhattan/Times Square. We are glad that you had an enjoyable stay. We appreciate your feedback and hope to be of your service again on your future visit to our area. Jessenia Rodriquez Operations Manager Jessenia.rodriguez@marriott.com
4 out of 5
by ROSARIO

Posted Apr 3, 2016 on Hotels
Comment from Hotel Management
Apr 5, 2016 by James, Hotel Management
Thank you for being our guest at the Courtyard New York Manhattan/Times Square. We are glad that you had an enjoyable stay. We appreciate your feedback and hope to be of your service again on your future visit to our area. Jessenia Rodriquez Operations Manager Jessenia.rodriguez@marriott.com
5 out of 5
by Finn

Super beliggenhed

Posted Mar 29, 2016 on Hotels
Vi var på familietur, 2 voksne og 2 børn. Fint værelse med det der skulle være. Gratis Wifi var et hit. Super beliggenhed med 5 min. gang til Times Square og busstationen. Sub-way stort set lige uden for døren, så det var nemt at komme til alt.
Comment from Hotel Management
Apr 2, 2016 by James, Hotel Management
Thank you for your stay and for allowing us to be a part of making wonderful memories for you and your family. We host many families visiting New York City and they have mentioned how much they love our convenient location. We appreciate you sharing your great experience with others online who may be considering us for their stay. Thank you again for being our guest, and we hope to welcome you back soon at the Courtyard New York Manhattan/Times Square. Jessenia Rodriquez, Operations Manager, Jessenia.rodriguez@marriott.com
5 out of 5
by A verified traveler

Flott beliggenhet midt på Manhattan

Posted Mar 28, 2016 on Hotels
Fantastisk beliggenhet, midt på Manhattan ved Times Square og to kvartal fra Fifth Avenue. Hyggelig betjening på hotellet. Butikk rett ved.
Comment from Hotel Management
Mar 31, 2016 by James, Hotel Management
Thank you for writing a positive review of your stay at the Courtyard New York Manhattan/Times Square. We appreciate your comments about our excellent location which matched your needs perfectly. Thank you for being our guest and we look forward to seeing you again in the future! Jessenia Rodriquez, Operations Manager, Jessenia.rodriguez@marriott.com
5 out of 5
by Contrina

Posted Mar 14, 2016 on Hotels
Comment from Hotel Management
Mar 17, 2016 by General Manager, Hotel Management
Thank you for giving us a perfect rating regarding your stay at the Courtyard New York Manhattan/Times Square. We are glad that you had an enjoyable and comfortable stay. We appreciate your business and look forward to hosting you again soon. Roman Babek, Hotel Manager