Ratings based on 1,195 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Essen

Unpersönlich

Posted Sep 19, 2016
Pros: Die Lage
Cons: Die Freundlichkeit und für diesen Übernachtungspreis das Frühstück
Location: Sehr zentral am Times Square gelegen und von daher viele Unternehmungsmöglichkeiten.
Das mit Frühstück sehr teuer gebuchte Hotel entsprach nicht den vielen positiven Bewertungen. Wegen dieser Bewertungen haben wir das Hotel für unseren 3. New York Aufenthalt gebucht. Das Frühstück war eine Katastrophe. Als Gast müsste man sich jeden Tag für das Frühstück an der Rezeption einen Voucher besorgen, auf dem seine Wünsche ankreuzen musste. Die einzelnen Positionen waren durch ein "oder" voneinander getrennt d.h. Einen Tee oder einen Saft oder Kaffee. Ein 2. Getränk müsste man teuer bezahlen. Die Qualität des Essens ließ mehr als zu wünschen übrig. Das Personal zeigte keinerlei Flexibilität, man würde schroff abweisend behandelt als wenn den Mitarbeitern jede Arbeit zu viel wäre. Der Zimmerservice war in Ordnung. Obwohl das Hotel sehr zentral gelegen ist, würden wir uns ,auch wenn es noch teuerer wäre, für ein anderes Hotel entscheiden.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so I was disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Jessenia Rodriguez, Operations Manager
5 out of 5
by A verified traveler

Great location!!!

Posted Sep 9, 2016
Pros: Great location, very clean, friendly staff members, StubHub onsite, fitness facility, laundry facility, in-house restaurant, spacious rooms
Location: Parks, restaurants, shopping, Times Square, Empire State Building, Subway
This hotel is in the perfect location. It was right by Times Square (about 4 blocks south), Bryant Park, Empire State Building and had a Walgreen's right next door (perfect if you wanted groceries or snacks!). There were a few restaurants on that same street and it had two subway stations on either side of the street. The hotel in itself was very clean, the staff were super friendly and the rooms were exactly as pictured. The only thing was that the elevators were somewhat slow but other than that, I felt very secure in the hotel (especially since you need your room card to get to your floor), and it even had a StubHub location on the lower level. All in all, very satisfied and thought the price was extremely reasonable for the location.
Comment from Hotel Management
Sep 10, 2016 by Operations Manager, Hotel Management
Thank you for your terrific review of the Courtyard New York Manhattan/Times Square. We appreciate your nice comments about our convenient location, and we are glad it contributed to making your stay a great one. Thank you for sharing your satisfaction with our accommodations and facilities. We look forward to seeing you again soon! Jessenia Rodriguez Operations Manager
4 out of 5
by A verified traveler from Bermuda

Great location

Posted Aug 3, 2016
Pros: The location was great. It was clean, busy but quiet, staff friendly and helpful (except for one person).
Cons: Bathroom door very difficult to open/close
Location: Lots of restaurants starting right across the street. Movie theatres very close. Broadway theatre 2 blocks over. Felt very safe.
Hotel was perfect for us. Location was good, room was spacious and clean. Bathroom door was difficult to manage, it was a sliding door and very hard to move but did not spoil our stay. The only negative was check in. At first we were ignored then the very fake Oh did not see you. We got in early room was not ready no problem, was asked for phone number promised to call when room was ready. Never received call. Everyone one else was very pleasant and helpful. Will stay again and recommend to family and friends.
Comment from Hotel Management
Aug 3, 2016 by Operations Manager, Hotel Management
Thank you for choosing to stay at the Courtyard New York Manhattan/Times Square and for the candid comments. We are glad that you enjoyed our prime location close to all the major attractions as well as our courteous associates. Although you liked your accommodation, we are sorry for the inconvenience you encountered with the sliding bathroom door. We have taken note of your concern in regard to the service from one of our associates, and I have shared the same with our Front Office manager and staff, and we will take every possible measure to ensure that it does not happen again. We apologize for the trouble you experienced. Thank you for recommending us and look forward to welcoming you back soon, so that we can provide you with a better stay experience. Jessenia Rodriguez Operations Manager
4 out of 5
by A verified traveler

Posted Aug 2, 2016
Very good loction near TimeSquare. Clean and very friendly staff. Would stay again.
Comment from Hotel Management
Aug 3, 2016 by Operations Manager, Hotel Management
Thank you for writing such a lovely review about your stay at the Courtyard New York Manhattan/Times Square. I am so pleased that you enjoyed our central location close to all the prime attractions of Manhattan, as well as our clean facilities and staff's exceptional service. I will be sharing your wonderful comments with my team. We appreciate you choosing our hotel for your visit to New York City and look forward to welcoming you back soon. Jessenia Rodriguez Operations Manager
5 out of 5
by A verified traveler

Nice convenient hotel

Posted Jul 24, 2016
Very convenient place. Very friendly staff. Definite to recommend
Comment from Hotel Management
Jul 25, 2016 by Operations Manager, Hotel Management
Thank you for sharing your wonderful review about your visit to the Courtyard New York Manhattan/Times Square. It is great to hear that you were pleased with our hotel and staff. We appreciate you recommending us to others and look forward to welcoming you back soon. Jessenia Rodriguez, Operations Manager
1 out of 5
by A verified traveler from AL

Completely unhappy

Posted Jul 20, 2016
They were overbooked, so they sent us to another hotel, which charged us more than their available online rate... Charged us for city view room but gave us a room that had window opening to a big tall wall of another hotel.... Very very horrible hotel experience.... :-(
Comment from Hotel Management
Jul 23, 2016 by Manager, Hotel Management
We apologize that we did not have any available rooms whenever you arrived at our hotel. I understand your frustration, as our rooms were full to capacity. I assure you we made every attempt to correct the matter, including making a reservation for you at a neighboring hotel. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in future. Jessenia Rodriguez Operations Manager
4 out of 5
by A verified traveler

Very close to Time Square

Posted Jul 7, 2016
Rooms are small but for NY time square.... it's a great location !!
Comment from Hotel Management
Jul 8, 2016 by Operations Manager, Hotel Management
Thank you for your recent review of your stay at the Courtyard New York Manhattan/Times Square. We are extremely glad that you had such a wonderful visit. We appreciate your comments about our excellent location within minutes to Times Square. Thank you again for taking the time to share your wonderful experience. We hope to see you back again soon! Jessenia Rodriguez, Operations Manager
4 out of 5
by Humberto

Posted Jun 27, 2016 on Hotels
Comment from Hotel Management
Jun 29, 2016 by James, Hotel Management
Thank you for taking the time to share your generous ratings regarding your stay at the Courtyard New York Manhattan/Times Square. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. It was our pleasure serving you, and we hope to welcome you back soon. Jessenia Rodriguez, Operations Manager
4 out of 5
by giovanni from medellin

muy buen hotel

Posted Jun 24, 2016 on Hotels
Nos fue muy bien, muchas gracias
Comment from Hotel Management
Jun 28, 2016 by James, Hotel Management
Thank you for writing such lovely remarks about your stay at the Courtyard New York Manhattan/Times Square. I am so pleased that you enjoyed our facilities and our staff's exceptional service. I will be sharing your wonderful feedback with my team. We appreciate you choosing our hotel for your visit to New York City and look forward to welcoming you back soon. Jessenia Rodriguez Operations Manager
3 out of 5
by A verified traveler

Posted Jun 3, 2016 on Hotels
Comment from Hotel Management
Jun 10, 2016 by James, Hotel Management
We appreciate you choosing us for your lodging needs. It is never our intention to disappoint a guest in any way so we are very sorry that you had some issues during your stay. Thank you for visiting with us and we hope to have the opportunity to welcome you back soon. Jessenia Rodriguez, Operations Manager