Chronic Parking Lot Problem
Posted Jan 19, 2017
When I went to exit the gated parking lot at 5:40am, the card reader did not work. I tried pressing the call button, but no one answered. I went to the lobby. I told the clerk that the card reader didn't work and see said, yes, it doesn't work. I told her I need to exit and she said I should have just pushed the silver call button. I told her I had and then said, I guess I didn't hear it. Perhaps because she was asleep.
I went back to my car and she raised the exit gate bar so I could exit. When I returned from the airport about 20 minutes later, there was a man in a pickup truck trying to exit. I told him that the reader didn't work. He said, I know, it never works. He was pushing the call button. I told him I would tell the desk clerk.
When I went to the front desk, the same clerk was talking with a few guests. I interrupted and told her that a man was trying to exit the parking lot. She said I didn't hear him buzz. She made no effort to open the gate. I said, aren't going to open the gate. She said can't you see I'm with these people. Having been through the delay of exiting before, I told her she should do her job and open the gate. It is possible to talk and press a button at the same time.
This is not acceptable. If a hotel operates a lot that costs extra and has an exit with a bar, then the card reader should be working. Talking to the man in the truck made me realize this is not a one time problem. The clerk was both incompetent and rude. Management failure.