We were very pleased with Crowne Plaza on Broadway in NYC. The location, the view from the room, the convenience and over all quality that we have come to expect with this hotel. However, I find it unnecessary to charge $40 per person “service” fee. What services? Access to the fitness room? When in NY, you get plenty of exercise walking!! Use of the phone for local, long distance and international calls? Really? Who uses a hotel phone anymore?!? Access to WiFi?? A charge for each person? And oh yea, a “complimentary glass of wine or beer? What if I don’t drink alcohol?? My husband and I were charged $80 for these services none of which we used!! Really?!? That is just stealing our money! Nothing we could do but pay it since you have our credit card. I would think you would be more accommodating to your guests in hopes that they would return. My husband and I will not be a guest of this or any affiliation of your hotel again.