Exterior

Reviews of voco Times Square South New York, an IHG Hotel

3.5 out of 5
voco Times Square South New York, an IHG Hotel
341 West 36th Street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 977 reviews" "
Rating 8 - Good. 313 out of 977 reviews" "
Rating 6 - Okay. 101 out of 977 reviews" "
Rating 4 - Poor. 32 out of 977 reviews" "
Rating 2 - Terrible. 32 out of 977 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Henri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern, visually pleasing hotel that is out of the ordinary. Fifteen-minute walk from so many sites. Terrific stay!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Henri, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We're excited to hear you enjoyed our unique design and our proximity to numerous attractions. It's wonderful to know your stay was terrific, and we look forward to welcoming you back in the future.

10/10 Excellent

Debora

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know it is "just business," but I was deeply disappointed with the huge price differential from one trip to the next- from 115.00 a night for one trip to 440.00 a night for the next trip. It is a very nice hotel, but it isn't a 440.00 a night hotel. I will stay there again when the prices aren't 440.00 a night.
Stayed 3 nights in Feb 2024
Response from Customer Service on Apr 17, 2024
Debora, we appreciate you recognizing voco Times Square South New York as a very nice hotel. However, we also understand your frustration regarding fluctuating prices which can occur due to demand, availability, and other market-related factors. Nevertheless, we're looking forward to welcoming you back when our rates align more with your budget. Thank you for staying with us.

10/10 Excellent

Milly

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful stay! I will definitely be back again.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Milly, hearing that you had such a positive experience at voco Times Square South New York, an IHG Hotel fills us with joy. Thank you for sharing your feedback. It's great to know you enjoyed your stay and plan to visit us again. We're looking forward to welcoming you back in the future!

8/10 Good

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service
I read other reviews about the slowness of the elevators, and after staying at the hotel, I can confirm they were correct. It was incredibly frustrating that there are only two small elevators, so when one is out of service, the other elevator (each elevator only fits about 8 people) gets full very quickly...so we had to keep waiting until there was space in the elevator. If you're on the 18th floor like we were, you might have to wait 30 minutes or more just to be able to get on the elevator to go down! Absolutely ridiculous. Another complaint is that our room was for 4 people, but the room only had 1 chair, and barely any space for luggage. I expected rooms in NYC to be on the small side, but this was too small. The positives were that the room was clean and the staff were nice.
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Katherine, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We understand the inconvenience surrounding the elevators and the space within the guest rooms. We're steadfastly working on these areas for a smoother guest experience. On a better note, it's heartwarming to hear about the cleanliness of your room and the hospitable demeanor of our team members. We appreciate your constructive comments as they help us continuously improve. We look forward to having you back.

10/10 Excellent

Phat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Phat, it's wonderful to hear your experience at voco Times Square South New York, an IHG Hotel, was entirely positive! We appreciate you taking the time to share your feedback and look forward to your return.

8/10 Good

Scott G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here during my NY Vacation. Staff was professional and courteous. Room was small. TV options were good. Room i booked showed refrigerator, got to motel and was told special needs received them????
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Scott G, thank you for choosing to stay at voco Times Square South New York during your vacation. We're delighted our team members left a positive impression with their professionalism and courtesy. We also love that you appreciated the TV options in your room. As for your concerns regarding the room size and refrigerator, we would like to assure you that we offer a range of room sizes and amenities designed to suit diverse needs and preferences. If you have specific requirements, we recommend contacting us directly so we can do our best to meet them. We hope to have you back for your next NY getaway.

8/10 Good

Briona M.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly Check in was a smooth process Clean property Great breakfast
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Briona, it's fantastic to know that you experienced a hassle-free check-in at voco Times Square South New York, an IHG Hotel. We are pleased that our team members made a positive impression with their friendliness, and that you found the property well-kept. Moreover, we're delighted to learn our breakfast selection was to your liking. We hope to have the opportunity to serve you again soon.

10/10 Excellent

Camilo

Great service great location great ambience
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Camilo, it's delightful to read your positive feedback about your stay at voco Times Square South New York, an IHG Hotel. We're thrilled that the location, service, and ambiance met your expectations, aligning with our commitment to provide exceptional experiences. We eagerly await your return visit. Thank you.

8/10 Good

Atanael

Liked: Cleanliness, staff & service, property conditions & facilities
many food carts next to it
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Atanael, it's great to hear that you appreciated the vibrant food scene adjacent to voco Times Square South New York, an IHG Hotel. The location certainly offers our guests a delightful variety of gourmet experiences right at their doorstep. We hope you savored some tasty treats during your stay with us. Upon your return, our colleagues would be more than happy to recommend some local favorites.

8/10 Good

Heidi

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Heidi, it's rewarding to learn you had a gratifying experience at voco Times Square South New York, an IHG Hotel. We'd be thrilled to welcome you back on your next visit to the city. Safe travels!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Good bar and restaurant. Friendly and helpful staff. Only issue is there are only two elevators, so there are long waits if the hotel is full, during check in and check out time.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Matthew, it's heartwarming to know you enjoyed your stay at voco Times Square South New York, an IHG Hotel. Your appreciation of our bar, restaurant, and dedicated team members brings us great joy. We acknowledge the wait times for the elevators can sometimes be longer than desired during peak times. However, that doesn't take away our commitment to providing a superior guest experience. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Miriam, it's wonderful to hear that you enjoyed your stay at voco Times Square South New York, an IHG Hotel! Thank you for the remarkable score, and we hope to welcome you back on your next visit to New York. Safe travels until then!

10/10 Excellent

Bill

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Bill, thank you for the fantastic rating of voco Times Square South New York, an IHG Hotel. We're elated to hear about your positive experience. We hope to have the pleasure of serving you again in the future.

10/10 Excellent

MARVIYA

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Marviya, thanks for your glowing rating! We're thrilled to know that you had such a wonderful experience at Voco Times Square South New York, an IHG Hotel. We aim to provide top-notch service and exceptional experiences for our guests, and it's gratifying to know we hit the mark for you. We hope to have the pleasure of seeing you again in the future. Safe travels!

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and friendly staff It was very quiet during the night
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Margaret, it's delightful to know you relished your stay at voco Times Square South New York. We're elated that our strategic locale and warm team provided great value to your experience. Your feedback regarding the peaceful nights is heartening as well. We look forward to serving you again on your next New York City adventure.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 16, 2024
Karla, thank you for taking the time to rate voco Times Square South New York, an IHG Hotel. We're thrilled you had an excellent stay with us. We're all looking forward to welcoming you back in the future.

10/10 Excellent

Mandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: clean, modern, comfy beds, lots of outlets and USB plugs in the room, free wifi, you can chromecast on the TV in the room, locked room for your luggage if you need to arrive early or has a late flight, "free" welcome drinks (it's included in ur resort fee). Cons: Room 1002 washroom has a weird smell. Breakfast wasn't included in my rates but there are so many good options just a short walk away. All in all, I would recommend!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Mandy, your recommendation is greatly appreciated. We're thrilled to learn voco Times Square South New York, an IHG Hotel, met your needs with our convenient amenities and comfortable accommodations. We regret any issues you encountered with the room scent, and assure you our team is always available to address such concerns. It's great to know that the surrounding area offered many breakfast options for you. We're looking forward to hosting you again for another enjoyable stay.

10/10 Excellent

Patricia, Peabody

Great desk person named Michael! Very welcoming and friendly
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Patricia, thank you for your kind words! We are thrilled to hear that Michael at voco Times Square South New York, an IHG Hotel, made your experience pleasant and memorable. It's always great to hear when our team members go the extra mile to welcome our valued guests like you. We look forward to your next visit!

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff at this property was generally friendly and helpful. In a good location in terms of transportation, restaurants, etc. The gym is very lackluster; ended up going to Planet Fitness a couple of blocks away. The elevators are a nightmare. There are only 2 elevators for 25 floors, and apparently, there are no service elevators. Multiple times, we had to wait several minutes for an elevator only to have it open and not be able to get in because it was full of service carts, etc. There's also nowhere to put things in the room. I was there for a week, and there's one little rack to hang things.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Amanda, we appreciate your feedback. It's good to know our team members were able to assist you and our location met your needs. We understand there can be improvements made with our gym facilities, elevator service, and storage provisions in the rooms to elevate your experience. These concerns are vital for our continual service development. Please be assured your observations have been shared with the concerned departments. We hope for another opportunity to meet your expectations during your next stay.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Chad, it's a pleasure to hear you had such a positive experience at voco Times Square South New York, an IHG Hotel. We thank you for your incredible feedback. Our team looks forward to welcoming you back in the future!

10/10 Excellent

stefan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get the parking, only a couple of blocks away, but makes a world of difference. Easy walking distance to midtown and west side. Love the free cocktail daily. Room on the small side but only sleeping there! Bathroom great size!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Stefan, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We're glad the convenient parking and location made your stay more enjoyable, and that you enjoyed our daily complimentary cocktail. We understand you found the room to be cozy and we're delighted that you appreciated the ample bathroom space. Your positive feedback means a lot to us and we hope to welcome you back in the future.

10/10 Excellent

Valerie

Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Valerie, we are thrilled to see your top-level rating for voco Times Square South New York, an IHG Hotel. Our aim is to provide an exceptional experience and it seems we hit the mark during your stay. Please consider returning should your travels bring you back our way.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but I enjoyed having hardwood floors as opposed to carpet. The staff was friendly. Unfortunately I disliked the slow elevators and the location of the hotel. For a last minute reservation it was a good price point and that this is one of the nicer 3* hotels that I have stayed at in Manhattan.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Sandra, we appreciate you taking the time to share your feedback. We're thrilled to know you enjoyed the unique hardwood floors at voco Times Square South New York, an IHG Hotel, and our team members' friendliness made a good impression. We also recognize the areas for improvement you pointed out regarding the elevators and location. It's encouraging to hear you found value in staying with us, and we hope to have another opportunity to provide a superior experience in the future.

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Lobby is very clean and has a laid back vibe. Love the two free welcome drinks at bar lobby. Rooms are small but very clean and beds are comfy. Bathroom is quite spacious for NYC. Yvette at front desk super friendly. Come to nyc a few times a year will definitely stay here again
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Maria, we're thrilled to hear that you had such a delightful stay at voco Times Square South New York, an IHG Hotel. The complimentary welcome drinks at our lobby bar and our superb location are some of the highlights guests love about us. It's pleasing to know that you found your room and bathroom to meet your expectations. Also, we thank you for complementing Yvette, she is indeed a vital part of our dedicated team. Your plans to return are the best compliment we could hope for - see you again on your next trip to NYC!

6/10 Okay

Celene

Liked: Cleanliness, staff & service
It was a nice stay. The rooms and bathroom were a decent size for New York and were clean and taken care of every day. I stayed for 5 nights and it was good all around.
Stayed 6 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Celene, we're thrilled you had a satisfying stay overall. We take pride in maintaining clean and well-appointed rooms. We're pleased these aspects contributed to your overall satisfaction. We hope to host you for another relaxing visit in the future.

6/10 Okay

claire

Business traveler
Disliked: Staff & service
Poor service at the bar area both for breakfast and evening. Waited 15 minutes at the front desk to check out. Nobody was behind the desk.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Claire, your feedback is extremely valuable to us, particularly regarding the experience at the bar area and the delayed checkout process. We prioritize swift and efficient service for all our guests, so your comments have definitely been taken on board for improvement. Rest assured our team members will be using it to fine-tune our operations. We hope for the opportunity to serve you better in the future.

8/10 Good

Sandra

Traveled with group
Staff were so helpful.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Sandra, it brings us great pride hearing about the remarkable assistance you received from our team members at voco Times Square South New York, an IHG Hotel. Thank you for sharing your experience! We're looking forward to welcoming you back in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. And it goes well.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
John, it's fantastic to hear that your short stay at voco Times Square South New York, an IHG Hotel lived up to your expectations. We strive to consistently deliver a seamless guest experience and are pleased we achieved this during your visit. We certainly hope to have the pleasure of welcoming you back for a longer stay in the future.

10/10 Excellent

Alexander, Norfolk

Traveled with family
Liked: Amenities
Wonderful hotel and fantastic location!
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Alexander, we're thrilled to hear your praise for voco Times Square South New York, an IHG Hotel! We're especially glad you appreciated our fantastic location. We aim to provide the most enjoyable stay for all of our guests. Thank you for choosing us! We look forward to welcoming you back in the future.

2/10 Terrible

Cynthia

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Cynthia, it appears you've left a rating without a review. We regret to see that your experience didn't meet your expectations. We value feedback and would appreciate being provided with more details of your stay. It will allow us to address any potential areas of improvement and better serve our guests in the future.

10/10 Excellent

Omar

Nice place to star very close from time square
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Omar, thank you for your glowing review. It's fantastic to hear that your stay at voco Times Square South New York, an IHG Hotel was satisfactory and the proximity to the iconic Times Square contributed to your experience. We eagerly await the chance to serve you again in the future.

10/10 Excellent

Jesus

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Jesus, thank you for taking the time to leave such a high rating for voco Times Square South New York, an IHG Hotel. The team here is thrilled to see your positive feedback. Looking forward to welcoming you back soon!

10/10 Excellent

Jenni

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I had a great stay! They get your phone number to stay in close touch with you so if you need may thing they are a text away 24/7. Complimentary breakfast was also included with our stay and we got free drinks on the first night from the bar on the first floor. They also have snacks and drinks to buy downstairs. Thank you to the team for a wonderful stay!
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Jenni, it's delightful to hear that you and your friend enjoyed your stay at voco Times Square South New York, an IHG Hotel. We're glad to know our system of staying connected was advantageous for you. We pride ourselves on our complimentary breakfast and first-night free beverages. Our team is thrilled that their efforts contributed to your wonderful stay. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated rooms. Staff was very friendly.
Stayed 4 nights in Dec 2023
Response from Customer Service on Feb 25, 2024
Bryan, thank you for your wonderful feedback about voco Times Square South New York, an IHG Hotel. We're delighted you appreciated our renovated rooms and found our team members to be friendly. We look forward to your next visit.

8/10 Good

RUDY

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms were small
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Rudy, thank you for sharing your thoughts. At the voco Times Square South New York, our aim is to provide an accommodation that effectively utilizes the space while ensuring a comfortable stay. We appreciate your feedback, as it helps us better understand our guest's preferences. We hope to see you again soon for a more satisfactory experience.

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for our NYC excursions.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Megan, we're thrilled to hear you found voco Times Square South New York, an IHG Hotel to be a great base for your NYC adventures. Looking forward to welcoming you back for more enjoyable stays. Safe travels until we meet again!

10/10 Excellent

Quiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Quiana, thank you for your succinct yet impactful feedback. At voco Times Square South New York, an IHG Hotel, it's always an honor to hear our guests enjoyed their stay fully from arrival to departure. We are thrilled that everything met your expectations. Look forward to welcoming you back in the future!

10/10 Excellent

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well positioned hotel. Rooms well appointed and cleaned daily. Staff friendly. Couldn’t fault it really
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Adrienne, thank you for sharing your delightful experience at voco Times Square South New York, an IHG Hotel. We're thrilled by your kind words about our cleanliness and location, as well as the warm service provided by our team members. Hearing you had an enjoyable stay is the best compliment for us. We can't wait to welcome you back in the future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
Jorge, it's wonderful to see that you had a great stay at voco Times Square South New York, an IHG Hotel. We thank you for your stellar rating on Expedia and hope to welcome you back in the near future. Your satisfaction as our guest is our prime achievement.

8/10 Good

ALLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet. Close to MSG, Times Square. A lot of restaurants in the area. Macy’s is just a block away. PABT is near if you want to go to New Jersey to see the beautiful skyline of New York City
Stayed 10 nights in Jan 2024
Response from Customer Service on Feb 12, 2024
Alla, it's wonderful to hear that you enjoyed your stay at voco Times Square South New York, an IHG Hotel. We're glad that our location close to major attractions, desirable shopping locales, and an array of dining options added to your experience. We hope that your future travels will bring you back to explore more of the city's breathtaking skyline. Thanks for choosing us!

10/10 Excellent

Drea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The rooms are kind of small, but great hotel.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Drea, thank you for choosing voco Times Square South New York for your stay. It's fantastic that our amiable and accommodating team made a great impression. While our rooms may be compact, we're pleased to know you enjoyed your overall experience with us. Looking forward to welcoming you back in the future for another delightful stay.

10/10 Excellent

Mindy Thuy Trinh

Stayed 4 nights in Jan 2024
Response from Customer Service on Mar 21, 2024
Mindy Thuy Trinh, thank you for choosing the voco Times Square South New York, an IHG Hotel. It's delightful to see you thoroughly enjoyed your stay. Do come visit us again for another remarkable experience.

10/10 Excellent

ASHLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Customer Service on Feb 9, 2024
Ashley, thank you for leaving a top rating for voco Times Square South New York, an IHG Hotel. We're thrilled to know that your stay with us was a memorable one. We hope to have the pleasure of hosting you again in the future.

4/10 Poor

Maurice

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Too many add on charges, e.g. I don't see a justification for 25 dollars per room per night for resort fees
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 5, 2024
Maurice, your feedback is appreciated. It's disheartening to learn that the added costs associated with your stay didn't meet your expectations. While these common hotel fees can often cover amenities such as Wi-Fi, pool usage, and fitness center access, we understand how important it is to feel that you're getting fair value. We will certainly review your comments internally to ensure we maintain clarity and transparency with all our guests.

10/10 Excellent

Angelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing day staff, rooms are spotless clean.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 2, 2024
Angelo, it's delightful to hear that you appreciate the excellent service from our day team members at voco Times Square South New York, an IHG Hotel. Our commitment to cleanliness is indeed a top priority and we're thrilled it's noticeable. We're eager to welcome you back in the future.

10/10 Excellent

barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and neat. Recommend the description online be clearer. Thought i rented a room with queen bed but only have full and king.
Stayed 4 nights in Dec 2023
Response from Customer Service on Feb 2, 2024
Barbara, we're thrilled to know you found voco Times Square South New York, an IHG Hotel well-maintained. Your recommendation to clarify our online information is much appreciated, and we'll surely make efforts to improve this. We hope to warmly welcome you back, potentially in one of our king-sized bedrooms next time. Thank you for your review!

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good, it exceeded all my expectations. I will definitely recommend it to my friends.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Rodrigo, it's wonderful to know that voco Times Square South New York, an IHG Hotel, surpassed all your expectations. We're thrilled you'd recommend us to your friends. We can't wait to welcome you back in the future. Thank you for sharing your delightful experience.

8/10 Good

Abdullah, Nevsehir

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed for business and it is really easy access to Javits center. On the other and you can easily walk to Times Square. There are lots of restaurants around hotel hat you can walk
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Abdullah, thank you for highlighting the convenience of the location of voco Times Square South New York, an IHG Hotel. We're glad you found it easy to reach Javits Center and Times Square, and enjoyed the surrounding dining options. We hope to welcome you back soon, whether it's for business or leisure.

10/10 Excellent

jesse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute hotel. Close to everything!
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Jesse, thank you for taking the time to write these kind words. We're thrilled to hear you appreciate the delightful atmosphere of voco Times Square South New York, an IHG Hotel and enjoyed its convenient location. We hope to welcome you back soon!

10/10 Excellent

E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience. The property is cozy and the rooms are very comfortable and clean. Room Service was excellent and the Roomswevice attendents were very friendly and attentive. Breakfast which was included was made to order and the staff were very friendly courteous. Also the bar tenders were very knowledgeable and friendly. Front desk was very quick for check in and out. And staff are very professional. We would definitely recommend and definitely will be back. Thank you for your great service!
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Thank you for the wonderful comments about your stay at voco Times Square South New York, an IHG Hotel. It's heartening to know our top-notch room service, friendly team members at the bar, and efficiency at the front desk all contributed to your enjoyable stay. Your commendations are greatly appreciated and we're eagerly awaiting your return. Thanks for recommending us!