Ratings based on 9,053 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in middle of NY

Posted Jul 25, 2017
Friendly staff, great location. Easily accessible for everywhere you need to get to in NY. Would highly recommend this hotel and will definitely stay here again when next in NY
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great location!!

Posted Jul 24, 2017
The staff and location of this property is why I am rating it a 4. They were polite, upgraded us to double beds, and efficient. The location is perfect...access to buses, metro, shopping, and restaurants. The hotel itself is a little run down. The bathroom could use a complete overhaul. It has no fan and the doors were swollen from moisture. Curtains a little musty. The beds were comfortable and the housekeeping did a good job of cleaning everyday. Overall, it's the location that would bring me back...and the French bakery down the street :-)
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Very comfortable hotel, quiet. Central location.

Posted Jul 20, 2017
Pros: Very quiet for a NY hotel. No outside sounds or doors closing.
Cons: Could use coffee makers in the room.
Location: Location was great. A few blocks from Grand Central.
Great experience. Quiet. Cookies when you arrive. Hotel staff very friendly and helpful
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location. Good price. Need more counter staff

Posted Jul 19, 2017
Pros: Good location.
Cons: More people on the counter to receive guests. Two elevators out of service. There was a considerable wait to check bags + fees excessive.
Enjoyable stay. Complementary beverages from friendly bar staff were a plus. Service was pleasant. The wait to check in was excessive, however. More staff are required on the counter. Also, we had to wait to check bags in the secure area for the day. There were charges for both checking and recovering the bags. We had not experienced this before.
3 out of 5
by A verified traveler from Tampa, FL

Okay hotel in a good location

Posted Jul 18, 2017
Decent hotel, definitely not a fancy one. Good location, walk outside and you're at the 6 subway line. Good restaurants around. Moldy smell in the rooms due to unventilated bathrooms. Elevators constantly full if during a popular time (mornings or evening). Friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 17, 2017
Good staff, clean rooms and great location. Only issue. Elevators a little slow and not sure if all were working??
3 out of 5
Recommended
for Everyone
by A verified traveler from CT

Hot

Posted Jul 13, 2017
Stayed in July. Room air conditioner barely got temperature below 75 degrees. Nice hotel but would not stay there in summer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gloucester

Great location

Posted Jul 12, 2017
Stayed at the DoubleTree by Hilton Metropolitan with my Mom. We shared a king bed. Very comfortable bed and the room was quite spacious. The bathroom was a nice size but there was no fan, and the walls,and ceiling would get very wet. Noticed mold on the wall due to the moisture. Room was also quiet. Only heard people walking by if they were loud or sirens outside. Great location, close to Empire State Building, 5th Ave, Time Square if you don't mind walking. Metro stop practically beside and across from hotel. Staff very helpful and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great hotel. Close to many attractions.

Posted Jul 10, 2017
Pros: Location, friendly staff, clean rooms.
Cons: A coffee maker. A fridge.
Location: Very central location. Most attractions within walking distance.
Great location. Friendly staff. Would recommend to friends and family. Would definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Super comfortable room in a great location!

Posted Jul 9, 2017
Great hotel in a super convenient location.. the bed was extremely comfortable as well the pillow and the room was a nice size compared to other rooms in Manhattan. Would highly recommend this hotel.