Property amenity

Reviews of DoubleTree by Hilton New York Downtown

4 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 630 out of 1563 reviews" "
Rating 8 - Good. 385 out of 1563 reviews" "
Rating 6 - Okay. 251 out of 1563 reviews" "
Rating 4 - Poor. 162 out of 1563 reviews" "
Rating 2 - Terrible. 135 out of 1563 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Daphnee

Disliked: Staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

Bingjie

Traveled with family and small children
T-I-N-Y lifestyle
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to welcome you back again the next time you are visiting New York.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on Mar 27, 2024
Thank you for your wonderful rating, Miguel. We cannot wait to welcome you back to our hotel!

10/10 Excellent

Bonnie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 27, 2024
Thank you for the five-star rating, Bonnie! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

6/10 Okay

Kellie

Traveled with family
Liked: Cleanliness
Some guesses were a bit loud ( one can hear a pin drop) and elevators extremely slow.
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on Mar 26, 2024
Kellie, we sincerely regret that your stay was marred by noise from other guests and delays with our elevators. These issues don't reflect our high standards, and our team will be using your feedback to learn how we can improve. We hope you'll allow us another chance to welcome you and win you over completely.

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great, nice and friendly. Hotel was clean and housekeepers did a wonderful job. I didn’t like the buffet breakfast at the restaurant downstairs, it was more of a continental breakfast. It was too pricey and there wasn’t anything special about it. The food itself was bland and not enough choices. The Hilton honors perks were a plus. The warm cookies were so good. We enjoyed our stay.
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Ivy, it is great to hear you enjoyed your stay and the service our team provided. We appreciate your feedback on the breakfast and will look into enhancing our offerings for more variety and flavor. We are delighted the Hilton Honors perks and our warm cookies added to your experience. We cannot wait to welcome you back!

10/10 Excellent

Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They we very accommodating and hospitable
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Brooklyn, thank you for your positive feedback. We are happy to hear you found our team welcoming and helpful. We hope to welcome you back for another great stay soon!

10/10 Excellent

Chelsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly, hotel was clean, and it was at a convenient location to the subway and other attractions and restaurants. Would stay again!
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 25, 2024
Chelsy, we are so glad you found our hotel clean, convenient, and friendly! We are thrilled you would consider staying with us again. We at DoubleTree by Hilton New York Downtown are looking forward to your next visit and ensuring it's just as enjoyable!

10/10 Excellent

Anthony

Traveled with family
The hotel was great , beds were very comfortable. The only challenge was with parking at the garage off premises
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 22, 2024
Anthony, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had an enjoyable stay and found our accommodations comfortable. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

6/10 Okay

Tessa

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 20, 2024
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
it was perfect!
Stayed 5 nights in Feb 2024
Response from HotelMgmt on Mar 20, 2024
Mario, we are glad you had a perfect stay at DoubleTree by Hilton New York Downtown! It is wonderful to hear that you were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 18, 2024
Megan, earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back.

10/10 Excellent

Guillermo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the upgrades to the location
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Guillermo, thank you for staying with us! It is wonderful to hear that you enjoyed our upgrades. We hope to welcome you back again soon to DoubleTree by Hilton New York Downtown.

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, staff was nice and professional.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Juan, we are thrilled to hear you found our hotel nice and clean with a professional team! We look forward to welcoming you back for another pleasant stay.

6/10 Okay

Karina

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 17, 2024
Thank you for rating your stay, Karina. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.

10/10 Excellent

dimarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 time staying there, staff very friendly and helpful. Housekeeper very attentive. Nothing to complain room very clean. Definitely will come back again.
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Mar 15, 2024
We are so glad you enjoyed your stays and our team made a positive impact! It is wonderful to hear our housekeeping team met your expectations with a clean room. We are excited to welcome you back for another great experience at DoubleTree by Hilton New York Downtown!

6/10 Okay

Brala

Disliked: Property conditions & facilities
Room is small to the point I could not put items out in the bathroom and was stepping over my own luggage to get to the bathroom. The computer in the lobby could not scan or make prints for days.
Stayed 6 nights in Mar 2024
Response from HotelMgmt on Mar 15, 2024
Brala, we are sorry to hear about the challenges you faced with the room size and our lobby computer. We are looking into these issues to improve. Thank you for your feedback, and we hope to welcome you back for a smoother experience in the future.

10/10 Excellent

Vishrut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, the stay was cheap but the service was not. I loved it here and will definitively stay here again.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 15, 2024
Vishrut, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and were pleased with the service our team provided. It is wonderful to hear you appreciated our value. We look forward to your next stay with us!

10/10 Excellent

Claribell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 13, 2024
Thank you for your high recommendation, Claribell. It is wonderful to hear you had a great stay and were happy with our convenient location. We hope to welcome you back soon to DoubleTree by Hilton New York Downtown!

10/10 Excellent

Drissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Mar 13, 2024
Your five-star rating truly brightens our day, Drissa! Please visit us again.

2/10 Terrible

Heaven

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 13, 2024
Guest satisfaction is very important to us, Heaven, and it's clear from your rating that we fell short. We hope to have another opportunity to welcome you back for a better experience.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 13, 2024
William, our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again.

4/10 Poor

Joshua, Plainville

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 13, 2024
We're sorry to hear your stay wasn't as exceptional as it could have been, Joshua. Thank you for letting us know by your rating, we hope to have another opportunity to change your impression.

10/10 Excellent

Felecita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, would definitely book again.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 11, 2024
Felecita, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your visit and were pleased with our accommodations. We hope to welcome you back again soon!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good prices
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Mar 11, 2024
Sergio, thank you for staying with us at DoubleTree by Hilton New York Downtown. We are glad you had an excellent stay and were pleased with our convenient location and great value. The pleasure would be ours to welcome you back!

8/10 Good

tannesew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 9, 2024
Receiving a 4-star rating is encouraging, and we thank you for it! We aspire to exceed expectations and would love your input on how to make your next stay a 5-star experience.

10/10 Excellent

Wendy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like you to know the customer check in was very friendly, professional, quick easy , no wait’s excellent!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 6, 2024
Wendy, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had an outstanding stay and were pleased with the service our team provided. Your kind words are very much appreciated. The pleasure would be ours to welcome you back!

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 9, 2024
Charlotte, thank you for choosing our property and rating your stay. It is our hope you will give us another chance to welcome you, as we wish to change your impression of us!

10/10 Excellent

Anna, Falls Church

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 6, 2024
Receiving your five-stars means a lot to us, Anna! Thank you and we hope to see you again soon.

10/10 Excellent

Sanjae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that I had to park so far from the hotel because they used a 3rd party parking lot
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Mar 7, 2024
Sanjae, we are sorry for the inconvenience with parking. We are exploring closer options for easier access. Thank you for your feedback, and we hope to offer you a smoother experience on your next stay.

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, property conditions & facilities
Makes sense to pay extra for a room with city/river view
Stayed 3 nights in Jan 2024
Response from HotelMgmt on Mar 5, 2024
Vladislav, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had an excellent stay and enjoyed the beautiful view from your room. The pleasure would be ours to welcome you back!

4/10 Poor

Miriam

Disliked: Cleanliness, staff & service
Ugly bed
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Mar 4, 2024
Miriam, we are sorry the bed did not meet your expectations. Your feedback is important and we are addressing it. We look forward to welcoming you back for a more enjoyable stay in the future.

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotelmgmt on Mar 4, 2024
Thank you for the five-star rating, Teo! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

8/10 Good

Kyra

Stayed 2 nights in Feb 2024
Response from HotelMgmt on Mar 21, 2024
It was wonderful having you here and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you, Kyra.

10/10 Excellent

Simon, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Mar 2, 2024
Earning five stars from you has made our day, Simon! Thank you and it will be our pleasure to welcome you back.

6/10 Okay

Micah

Business traveler
Liked: Staff & service, property conditions & facilities
Overall the room was nice however, I could hear EVERYTHING from the room above. Constant stomping all night long & morning, you can hear when they shower, talk, open doors, hang clothes up everything. Hard to get peace & quiet after a long day.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Mar 1, 2024
Micah, we are glad you found the room, nice but apologize for the noise disruptions. We are looking into solutions to ensure a peaceful stay. We cannot wait to offer you a quieter experience on your next visit.

10/10 Excellent

Deidre Woodley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 1, 2024
Your five-stars mean the world to us! Thank you and we're excited for the opportunity to host you again, Deidre.

10/10 Excellent

Gurkan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Mar 1, 2024
We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back!

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place Lobe The Cookies
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 29, 2024
Aaliyah, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and loved our cookies. We hope to welcome you back again soon!

2/10 Terrible

Matthew, Glendale

Disliked: Amenities
Horrible experience
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 29, 2024
Matthew, we are disheartened to hear that your stay fell short of your expectations. Please accept our sincere apology for the inconveniences you encountered and know that we would appreciate more information in order to improve our guest experience. It is our hope that you will reconsider staying with us again, as we are confident that we can provide you a better stay.

10/10 Excellent

Susana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Feb 28, 2024
Susana, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are glad you had an excellent stay and were happy with our clean accommodations and friendly team. We hope to see you again soon!

10/10 Excellent

Jieyi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Feb 2024
Response from HotelMgmt on Feb 28, 2024
Jieyi, thank you for staying with us at DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and appreciate you high rating. The pleasure would be ours to welcome you back!

6/10 Okay

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel but it has a lot of issues with the elevators.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 28, 2024
Johnny, thank you for your valuable feedback. We are glad you had an overall enjoyable stay, though we apologize for the inconvenience you experienced with the elevators. Your comments help us improve. We hope to welcome you back for a better experience in the future.

6/10 Okay

Rachel

Traveled with family
Liked: Cleanliness, amenities
Be aware that there are only 3 elevators to service 44 floors and there can be a shocking wait for them. We asked for a low floor but the 8th floor was the lowest available so we still had 8 flights of stairs to walk down every morning and night (if we waited longer than 10 minutes). You have to go up a floor in the elevator to check in with your cases and people going up and down with multiple cases on each floor made the journey even lengthier in waiting times. Also be aware that most of the rooms wrap around the elevator shaft and the noise is almost unbearable while you are trying to sleep - it’s very loud and sadly it feels like Hilton are being greedy in cramming many small rooms around noisy, and too few in number, elevators - it is a constant noise that never lets up. Coming down to check out with two large cases was miserable this morning - my husband was able to squeeze into the elevator, much to the others annoyance but tough, after we waited 18 minutes for enough room. He could only fit in with the cases on top of each other and I went down the stairs to check us out on level 2. We then carried the cases the rest of the way down. It is doubtful we will stay here again because of the noise and slow speed of the elevators. Check in staff seemed disinterested too and where to join the line was confusing.
Stayed 7 nights in Feb 2024
Response from Hotelmgmt on Feb 28, 2024
Rachel, we apologize for the inconvenience with the elevators and the noise you experienced during your stay. Your feedback is crucial for us to improve guest comfort and service. We are addressing these issues and hope to have the opportunity to offer you a more enjoyable and seamless experience in the future.

4/10 Poor

Alicia

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Clearly not cleaned properly - had to call multiple times because of hairs left on towels or dirty towels in general. We let them know about hair on one of the towels and everyday, even after they cleaned the room, it was still there. The comforter on one of the beds was also dirty, and instead of washing it and returning, they merely gave her a blanket for our whole stay instead. The elevator also can take 5-20 minutes to come to your level so be prepared to wait!
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Alicia, we sincerely apologize for the cleanliness issues and the inconvenience with the elevator. Your feedback is crucial for us to improve our services. We are taking immediate action to address these concerns. We hope for another opportunity to deliver a stay that meets your expectations. We are looking forward to welcoming you back.

8/10 Good

Luis, Hialeah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is very good, only the elevator takes a long time
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Luis, thank you for your valuable feedback. We are glad you enjoyed your visit and were pleased with our accommodations. We hope to see you again soon!

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, loved the shower product scents
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 26, 2024
Nigel, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. It is wonderful to hear that you enjoyed your stay and were pleased with our amenities in the shower. The pleasure would be ours to welcome you back again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Feb 25, 2024
Receiving your five-stars means a lot to us! Thank you, Robert, and we hope to see you again soon.

6/10 Okay

MAGUETTE

Liked: Cleanliness, staff & service, property conditions & facilities
The standard should be raised as an international hotel by providing access to international news with a smart TV.
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Feb 25, 2024
Maguette, thank you for your valuable suggestion regarding our television features. We're always looking for ways to enhance our guest experience, and your feedback is greatly appreciated. We're hopeful for the opportunity to host you again soon and earn another star or two.

10/10 Excellent

Zeki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 25, 2024
Earning five stars from you has made our day! Thank you, Zeki, and it will be our pleasure to welcome you back.