Ratings based on 2,765 Verified Reviews

4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay in NYC!

Posted Feb 22, 2017
Staff was very friendly, hotel was clean, location was great, wifi was fast and we got a free upgrade to a junior suite!
Comment from Hotel Management
Feb 23, 2017 by Front Office Manager, Hotel Management
It was our pleasure to have you as our guest at the DoubleTree by Hilton New York City - Financial District. We are so happy you had a great night's rest and that our facilities and service were to your satisfaction. We hope to welcome you back on our future visits to New York City! Martin Owens Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ny

Clean comfortable convenient

Posted Feb 7, 2017
Room big for nyc, clean, great king size bed, tv, safe, good for subway multiple lines- only downside was really loud and inefficient air conditioning unit!
Comment from Hotel Management
Feb 8, 2017 by Front Office Manager, Hotel Management
Nick, thank you for choosing the DoubleTree by Hilton New York City - Financial District for your trip to Lower Manhattan. It’s great to know you were impressed with your spotless room, had a great night sleep, and enjoyed the excellent facilities we provided. We appreciate your observation and have shared your concerns with my engineering staff to check the air-conditioning immediately. It was a pleasure having you as our guest, and we hope to see you again on your next visit our city. Martin Owens, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient

Posted Feb 3, 2017
I had a great stay at this hotel and I plan on staying again
Comment from Hotel Management
Feb 4, 2017 by Front Office Manager, Hotel Management
Thank you for the wonderful feedback about your stay at DoubleTree by Hilton New York City - Financial District. We are so happy to know you were impressed with our clean, comfortable rooms and wonderful facilities - all with the convenience of being in the Stone Street Historic District of Manhattan. We look forward to having you stay with us again the next time that you visit our exciting city! Martin Owens, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Not a Busy Area or so I thought...

Posted Jan 23, 2017
Pros: Small, comfortable
Cons: I received wifi for this trip but I didn't have it the last few times, I would recommend free wifi access to all hotel patrons.
Location: Not very much to do but the ferries to Staten, Ellis, Liberty island is super close. A few restaurants here and there.
I had previously stayed here at the Doubletree in the past and it's a great hotel. I usually stay at a hotel in the financial district because usually it's not very busy in the area and there is usually some street parking still available but it was very busy around that area this time. But all in all great hotel, small but comfortable, reasonably priced and you get about a 3rd off of parking in a lot nearby ($40 with hotel validation) which isn't terrible considering you're in NYC where overnight parking can cost upwards into about $60-$80. Very to a few train stops (South Ferry and Bowling Green) and on the M15 bus line. I would probably stay here again. The hotel desk not being on the ground floor (it's on the 2nd floor) is awkward very easy to get to walking up a flight of stairs or taking the elevator to 2.
Comment from Hotel Management
Jan 24, 2017 by Front Office Manager , Hotel Management
Thank you for choosing the DoubleTree by Hilton New York City - Financial District once again. We appreciate your nice comments about our location and are glad you enjoyed a comfortable stay with us. Thank you for sharing your experience with fellow travelers online. We look forward to serving you again the next time you are in the City that Never Sleeps! Martin Owens, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location

Posted Jan 22, 2017
Good hotel and great location for the river and other attractions. Have stayed here a few times. The only complaint is that the air con is very loud so you can't really leave it on at night and the lifts are very slow in coming.
Comment from Hotel Management
Jan 22, 2017 by Front Office Manager, Hotel Management
Thank you for being our loyal guest and choosing the DoubleTree by Hilton New York City - Financial District once again for your stay. We are happy that you liked our property coupled with our convenient location. We also appreciate your observations for the HVAC unit in your room and for our elevators, and truly regret the inconvenience caused. We hope this did not overshadow your otherwise positive stay with us and that you will consider staying at our hotel again in the future. Martin Owens, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from new york city financial district

Nice hotel to get away from busy city

Posted Jan 20, 2017
Hotel was nice and comfortable. The room did needs some upkeep repairs but the important factors were in good condition. The room was clean and staff were friendly and helpful. The room had a great view of the city. The doorman Alan was great and helped to get a taxi back to the airport all set up for us on our check out day.
Comment from Hotel Management
Jan 21, 2017 by Front Office Manager, Hotel Management
Thank you for such a fantastic review of your stay at the DoubleTree by Hilton New York City - Financial District. We are extremely pleased you loved your spotless room along with the beautiful view and the excellent serviced delivered by our staff, especially Alan. I will surely share your compliments with him for the job well-done. It was our pleasure serving you, and we hope to welcome you back soon. Martin Owens, Front Office Manager
1 out of 5
by A verified traveler from new york

Nice hotel. not so great staff.

Posted Jan 20, 2017
Martin the manager was the one who checked us in. Right off the bat he had an attitude just because it was 3 young girls checking in. He probably thought he didn't have to give us excellent customer service. we had a reservation through Expedia and he ended up overcharging us. When we confronted him, he didn't even bother to correct his mistake. All he did was threaten to kick us out of the hotel , and laughed in our faces. After a long day of flying this was the last thing we wanted to deal with. It was just terrible. We dealt with it later with the GM named Benjamin. He was nicer about this situation and explained the way we were charged. He said he would fix the mistake and assured us we wouldn't be overcharged at the end of our stay. However, it didn't seem like he reprimanded his staff for the way we were treated. It didn't really seem to phase him. And apparently he had a "different account of what happened". The housekeepers were very nice, hard working ladies. As well as the bellhop boy "Alan" ! Such a pleasure to be greeted by him when we would come and go. He just had great energy and put a smile on our faces. The hotel was clean and nice . I just have never had such horrible customer service by a MANAGER. I would not recommend if you don't like to deal with rude, and insensitive people at the front desk.
Comment from Hotel Management
Jan 25, 2017 by Manager , Hotel Management
Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our customer service. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Martin Owens Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great Location, friendly staff

Posted Jan 17, 2017
Pros: Convenient location to subway, ferry, wall street
Cons: housekeeping
We had a great stay here for the long weekend. The beds are so comfortable that you will not want to get out of it. Two small things-- 1. Housekeeping never came to make the beds or bring new towels in the three days we stayed-- even after asking them to come. 2. The elevators are slow and there are 45 floors. Otherwise, it was a good hotel for the price. I would stay here again.
Comment from Hotel Management
Jan 18, 2017 by Front Office Manager, Hotel Management
Thank you for choosing the DoubleTree by Hilton New York City - Financial District for your stay. We are glad that you liked our convenient location, the great value we offer for the price and the bed in your room. However, we are sorry for the housekeeping service issue you had and for the inconvenience you experienced with our elevators. We appreciate your comments as they will only help make us better, and are glad that these issues did not deter your otherwise positive stay with us. We look forward to serving you better in the future. Martin Owens, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Posted Jan 13, 2017
It was awesome! Helena is the best! She provided world class service, and the other employees can learn a lot from her! Give that lady a promotion! Love her!
Comment from Hotel Management
Jan 14, 2017 by Front Office Manager, Hotel Management
We appreciate your kind review and for acknowledging the excellent service you received from Helena. Your comments will allow me to thank her personally. Your feedback is valuable in letting us know how we are performing, so thank you for taking the time to share your experience. We look forward to welcoming you back to the DoubleTree by Hilton New York City - Financial District. Martin Owens, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2017
I loved everything about the hotel except the view ... where was my view ??? However the stay was lovely the temperature in the room left a lot to be desired...
Comment from Hotel Management
Jan 14, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us. We are happy to note you enjoyed your overall stay. However, we are sorry if we did not meet all your expectations. We value your business and hope you will choose to stay with us again. Martin Owens, Front Office Manager