Ratings based on 6,361 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2015
Great hotel, very clean. Plenty of room for all five of us. It was close to all the attractions. They made sure everyone coming in had their hotel key so u know it's safe n they watched our bags when we arrived early so we could go n do things. The city was doing some fixing on the street outside so that didn't look great when you walked out but not there fault. Oh and kids loved the cookies they got.
3 out of 5
Recommended
for Families
by A verified traveler from Wien

super Lage!

Posted Sep 1, 2015
Pros: die zentrale Lage
Cons: das Bad könnte besser geputzt werden bzw. war es bei unserer Ankunft schon ziemlich dreckig und wurde auch nie richtig sauber gemacht
Location: Times Square - Metro vor dem Haus
positiv: Die Lage ist einfach toll - direkt am Times Square, aber trotzdem nicht zu laut, wenn man weiter oben sein Zimmer hat. Metro direkt neben dem Hotel. Zimmer auch nett eingerichtet. Betten werden auf Wunsch tägl. überzogen. negativ: das Bad könnte besser geputzt werden bzw. war es bei unserer Ankunft schon ziemlich dreckig und wurde auch nie richtig sauber gemacht. Das Zusatzbett war sehr schlecht.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Terrific Hotel for the Tourist

Posted Aug 31, 2015
Pros: It was close to everything. Subway is right next door and never had to wait for a taxi.
Cons: An information package in the room along with making sure all TV's and Remotes work. Pen and Paper would be nice as well.
Location: Right in the middle of everything. Excellent Location.
All in all a great hotel. We could see Times Square right from our room. The construction right outside the window woke us up early every day. We were told that would be going on for a couple more years so be prepared for that. We didn't mind it though as we wanted to get up early anyways. Also we had a problem with the TV and called right away for that. They sent someone up but they did not fix it. The cable needed to be replaced and they did not do it - the remotes also did not work. Peeling wallpaper in the bathroom but the room was clean and we had to hunt down a Do not Disturb sign. No pen or paper or information book in the room which would have REALLY helped as we had no idea what they hotel offered.
4 out of 5
Recommended
for Everyone
by A verified traveler from Laredo, Texas

Posted Aug 30, 2015
Pros: See above.
Good location. Very courteous staff. Big rooms: suites.
1 out of 5
by A verified traveler from R.

Not the Doubletree I am used to.....

Posted Aug 30, 2015
I always stay at Doubletree hotels when i travel and this was the worst experience ever. The staff was rude, the room was filthy and was an overall bad experience. Very disappointed.
3 out of 5
Recommended
for Everyone
by A verified traveler from B

Excellent staff but our hotel room was tired

Posted Aug 29, 2015
Arrived at hotel, our room on 20th floor was tired, and worn. We looked at another room, but it was same as our current room. Although decorated as per pictures the room needed work. BUT the beds are comfortable and we slept well - location is great too. BUT the concierge staff are amazing - Laurie was so helpful when booking cars to airport!!
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice Hotel right in Times Square Great Location

Posted Aug 29, 2015
Hotel great. Proximity to everything fantastic. Only issue is a new building is being built tight next door and from 07.00 until upto 22.00 at night pneumatic drills etc are being used. Definitely would stay at the hotel again but not while building works is happening. Start building at 09.00 until 19.00 at night maybe. 07.00 effective alarm was not ideal.
4 out of 5
Recommended
for Families
by A verified traveler

DoubleTree Suites by Hilton New York City - Times

Posted Aug 27, 2015
Pros: Goed ingericht. Vriendelijke personeel.
Cons: Een betere matras op het tweede bed.
Location: Top locatie.
Hotel centraal gelegen en naast de metro. De kamers zijn ruim ingericht. Hoe hoger hoe beter het verblijf in het hotel i.v.m. het geluid van de auto's buiten.
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

Great sized nice clean room

Posted Aug 27, 2015
Amazing location right in Times Square. Spacious room - great for sharing with 2 teens. Accessibility awkward with 2 different elevator rides to get to your room. Bag check area couldn't deal with volume of people checking bags so very chaotic and long wait.
2 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good but busy location

Posted Aug 27, 2015
Hotel in close proximity to all attractions of Manhattan. Therefore it's also extremely busy immediately out front but there are some good restaurants and shops close by too. Rooms need refurbishment very dated and a bit shabby.