Ratings based on 1,050 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from new york
Dissapointing.Posted Oct 4, 2015
Cons: The hotel seemed to feel that the night club and its guests warranted more focus than hotel guests.
Location: Great location.
Disappointing in a number of respects with several instances of poor service.
for Everyoneby A verified traveler
Very boutique and fun atmosphere. not for businessPosted Sep 29, 2015
Decent stay. No hooks In bathrooms for towels and bath robes.
by A verified traveler
Terrible! Would NEVER recommendPosted Sep 24, 2015
First when I arrived I was told that I had to leave a $300.00 deposit for incidentals, if didn't pay I would not have been allowed to check in. A charge I was not made aware of prior to my arrival. When I only had $150.00 the front desk manager yells out take the $150.00 and then go up to the room and remove everything from bar. Next I requested a steamer be sent to my room you see I booked the room for my daughters senior prom and I had to steam her dress. While the steamer was sitting on the cradle the steam rose and because I was standing just below the alarm it went off. When i went to the front desk to explain my error in not realizing the alarm was above me and if they could please send maintenance to turn it off, i was told they were already there no problem. I get back to my room in time to hear security tell maintenance to remove the steamer from my room, he didn't care what i needed it for and that he doesn t trust me I look like trouble. Mind you my bill was already paid but okay. Not wanting to ruin my daughter's day by complainig I did what I needed to do and sent her on her way. When I reserved my room I put in that I would be staying with 2 adults and 1 child. Tell me why they put me on a floor right down the hall from 1 of the many nightclubs/bars located in the building. My baby daughter couldnt leave the room after a certain time because I didnt want her to come in contact with the drunk people coming in and out of the clubs. Ive run out of room but...
for Business Travelersby A verified traveler
Decent hotel, close to work.Posted Sep 16, 2015
Cons: The bed was too soft, although staff did change it for me after the first night.
The staff was consistently friendly and accomodating. While in the middle of Fashion Week, there were crowds of people coming to the very trendy night club on site, but even in the midst of chaos the hotel staff was focused on taking care of us guests.
for Couplesby A verified traveler from Bermuda
Hip and happening NYC hotel in a great locationPosted Sep 9, 2015
Cons: The staff, the location, the lounges and rooftop club and the general vibe.
Location: The High Line, Chelsea Market, bars and restaurants in the neighborhood, shopping.
We stayed at the Dream Downtown last weekend as we celebrated our 10th Wedding Anniversary and also attended the US Open. We had a fantastic stay and loved pretty much everything about the hotel. The lobby lounge and bar area was relaxed during the day and came alive at night. The Beach Club pool area and bar were great if a little crowded at times and the rooftop club/lounge PHD was awesome, with great views across the city. Our room was a good size for NYC and it was clean and room servicing was spot on. We had dinner in the Bodega Negra restaurant and the food was lovely and the staff made sure we were served promptly as we had a show to go to. The hotel location was great for us with Chelsea Market a stone's throw away and the High Line right there also. We will definitely stay there again.
for Everyoneby A verified traveler
Posted Sep 8, 2015
Virtually a flawless experience. The hotel was exactly what I was seeking. Modern, clean, vibrant and fun. The staff was pleasant and professional regardless of their role. Nothing but positive feedback about this stay.
by A verified traveler from New York
PIck another hotelPosted Sep 7, 2015
I arrived at the hotel a few hours prior to the guaranteed check in time of 3:00 pm and was hoping that my room was ready early. Was informed that my room had already been cleaned and needed management approval before I can obtain my keys (….15 minutes, no problem I thought). Checked back 30 minutes later and my room was still not ready and was told the same thing again. This essentially occurred several more times as I repeatedly checked back with the front desk. 3:00 pm eventually came - much to my relief at the time as I thought I could finally check in. To my sheer anger by this point, I was told my room is still unavailable. The reservation agent reviewed my reservation more closely and arrived at the conclusion that 1 of her colleagues had CANCELLED my reservation because the guest in who stayed in the room the night prior extended their stay and requested the same room….. WHY WAS THIS NOT DETERMINED WHEN I ASKED TO CHECK IN THE FIRST TIME?!?!? UNBELIEVABLE - absolutely the worst service!!! They offered a "complimentary upgrade" to a better room, which (of course) wasn't ready either. Took another hour for room service to get it cleaned and prepped. So I didn't get to go into my room until past 4 pm. Also, the room wasn't even nice, bed was extremely uncomfortable - felt like I slept on a water mattress. Walls have no insulation so you can hear everything and anything coming from the hotel hallways. Would not recommend this to anyone.
for Everyoneby A verified traveler from ny
Muy bien localizado en la zonaPosted Sep 1, 2015
Es un hotel para je te joven con muy bien ambiente de día y de noche
for Everyoneby A verified traveler from Apeldoorn
Hip en trendy hotelPosted Aug 18, 2015
Pros: Interieur, zwembad en heerlijke douche in de badkamer
Location: Gelegen vlakbij 8th Avenue mooi centraal gelegen
Hip en trendy hotel met klein zwembad om af te koelen na een dag shoppen in de big apple. 's avonds trendy DJ's die draaien in de penthouse suite en de in de bar van het hotel. Heerlijk ontbijt in de Bordega, vriendelijke medewerkers kortom een heerlijke tijd gehad samen met mn dochter die deze ervaring niet snel zal vergeten.
for Everyoneby A verified traveler from greenport
Posted Aug 16, 2015
Checked in late wish I would've came earlier.i would like to give it another try!The room was clean,Big and nice shower.the drinks could of been better.The pool was very nice and refreshing.The club at night was nice.i will give it another try.