I arrived at the hotel at 1:00 PM, which I knew was early as that was the time my flight landed in NYC. When I arrived, I told them I was there. They proceeded to take my suitcases, and then I did some shopping and returned at 4:30 PM to check in, and my room isn't done yet. I came back at 5:00 PM and it's still not ready. My room was finally ready at 6:00 PM. It was ridiculous, and the staff weren’t helpful and rude.