Property amenity

Reviews of Element New York Times Square West

3 out of 5
Element New York Times Square West
311 West 39th Street, New York, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 731 out of 1689 reviews" "
Rating 8 - Good. 534 out of 1689 reviews" "
Rating 6 - Okay. 235 out of 1689 reviews" "
Rating 4 - Poor. 107 out of 1689 reviews" "
Rating 2 - Terrible. 82 out of 1689 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Marta Leonor

Traveled with family
Liked: Staff & service, property conditions & facilities
Very friendly and helpfull staff
Stayed 5 nights in Jan 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay at the hotel. The staff was very kindness
Stayed 3 nights in Mar 2024
Response from Jaria - Guest Service Manager on Mar 26, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Emi

Liked: Cleanliness, staff & service, property conditions & facilities
All something is great.
Stayed 1 night in Mar 2024
Response from Jaria - Guest Service Manager on Mar 26, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Okay

Dr. Kristan S.

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Crap elevators. Shower didn't work.
Stayed 4 nights in Mar 2024

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little sketchy.
Stayed 7 nights in Mar 2024

4/10 Poor

Tzu-Chun, Camas

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The toliet seat was loose. The vanity is not well designed. I contacted the front desk to ox the toliet seat. But no reponse for all week we stayed. The elevator was not operated efficiently. We waited for 15 minutes.
Stayed 8 nights in Mar 2024

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great - very clean and plenty of room. It has a kitchenette with a full-sized fridge - there was even cookware, dishes, etc. Plenty of counter space in the bathroom and I liked their toiletries as well. The breakfast is decent, too! Convenient location and great price - I would stay here again.
Stayed 2 nights in Mar 2024
Response from Jaria - Guest Service Manager on Mar 26, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Speros

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of Times Square with lots of action all around
Stayed 1 night in Mar 2024

6/10 Okay

Brianna

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I arrived at the hotel at 1:00 PM, which I knew was early as that was the time my flight landed in NYC. When I arrived, I told them I was there. They proceeded to take my suitcases, and then I did some shopping and returned at 4:30 PM to check in, and my room isn't done yet. I came back at 5:00 PM and it's still not ready. My room was finally ready at 6:00 PM. It was ridiculous, and the staff weren’t helpful and rude.
Stayed 1 night in Feb 2024

10/10 Excellent

Nathalie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

wyclif

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer services
Stayed 4 nights in Feb 2024
Response from Jaria - Guest Service Manager on Mar 26, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Cosette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Brad

Liked: Cleanliness, staff & service
The mattress was old and not comfortable. It was more like a taco than a mattress.
Stayed 3 nights in Mar 2024

8/10 Good

Carolee

Traveled with family
Liked: Cleanliness, staff & service
I really liked the staff at this hotel. Every single person I encountered was friendly, kind and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Michelle

Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 2 nights in Feb 2024

8/10 Good

Farid

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Stayed 4 nights in Feb 2024

10/10 Excellent

Afion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Norman, Oranjestad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a perfect location . All was in walking distance . The staff was great and very helpful .Breakfast restauarant needs to be upgrated and the layout needs to be adrressed quickly long lines
Stayed 5 nights in Feb 2024

10/10 Excellent

Amy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and the free breakfast and evening reception snacks absolutely help you get out and explore with kiddos much easier! Breakfast lines were long at times, so we grabbed our food to go and enjoy the kitchenette/toaster to quickly prepare and enjoy breakfast each morning. Wonderful setup! Staff was great, rooms were a good value. Perfect walking distance to theater district, shopping, restaurants and more. Two bros pizza just around the corner and still has two slices of pizza and a can of soda for $4!! (Feb 2024). Uber's all arrived in less than 2 minutes. Really a perfect location!
Stayed 1 night in Feb 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Nov 2023

8/10 Good

Karina Brocks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel. I totally recommend it. The ubication and room are just perfect. The only reason I dont give 5 stars its because the room wasn't ready when we checked in.
Stayed 2 nights in Feb 2024

6/10 Okay

Donghyeok

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, I liked the place except the location was a little bit off meaning felt unsafe and dirty out on the street. Each member of the staff was truly exceptional, exhibiting kindness and professionalism throughout our interaction. However, I must express my disappointment with the luggage attendant whose name begins with V. His demeanor was noticeably unfriendly. Also, he casually flicked the card or ticket containing our baggage information onto the table and tersely informed us that everything was in order. While I do not anticipate excessive politeness, his behavior from the outset of our experience at this establishment was undeniably rude.

10/10 Excellent

Karim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good except the beds need replacement
Stayed 1 night in Feb 2024

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for all tourists spots
Stayed 1 night in Feb 2024

10/10 Excellent

Richard Khan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Bebiana

Stayed 7 nights in Feb 2024

6/10 Okay

Mark Richard

Liked: Cleanliness, amenities, property conditions & facilities
The elevator is a nightmare. You have to wait a long time to get a lift. The area around the hotel is not safe. Sketchy people around.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alicia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that my room had a kitchenette. This hotel will be my Go-TO for future trips
Stayed 3 nights in Feb 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect location for our needs! There were minor issues in my room…and the TV was on randomly with random names…very weird. The elevators worked “sometimes”. I climbed a lot of stairs folks!overall it was a great stay! The staff were friendly, accommodating and super helpful!
Stayed 4 nights in Feb 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, unfortunately there was a few homeless around the corner and i felt pretty unsafe since i was traveling with just my mom.. hotel is excellent great customer service, they offer us free wine in the afternoons
Stayed 3 nights in Jan 2024

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Marlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Shantell

The staff was very helpful
Stayed 3 nights in Feb 2024

10/10 Excellent

Vanessa

Stayed 2 nights in Jan 2024

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Sushant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The hotel location is incredible.
Stayed 1 night in Feb 2024

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, rooms comfortable. Some of the fixtures like door handles and locks a little loose. Buffet has good range. Close to times square, have to walk like 30 metres down a kinda dodgy alleyway however once you're on the main drag it feels perfectly safe. Would absolutely stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lee

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean rooms
Stayed 3 nights in Jan 2024
Response from Nina on Feb 2, 2024
Thank you for taking the time out to review our hotel. We hope to see you again soon!

6/10 Okay

Randal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Brandy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The breakfast was so nice. Gym had some broken equipment. We had a room close to the ground level so we didn’t have to deal with the elevator.
Stayed 8 nights in Dec 2023
Response from Nina on Feb 2, 2024
Thank you for taking the time out to review our hotel. We hope to see you again soon!

10/10 Excellent

Xiaolei

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Dec 2023
Response from Nina on Feb 2, 2024
Thank you for taking the time out to review our hotel. We hope to see you again soon!

10/10 Excellent

jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and room had everything a person could want for being a block from times square
Stayed 1 night in Dec 2023
Response from Nina on Feb 2, 2024
Thank you for taking the time out to review our hotel. We hope to see you again soon!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
Good location, decent breakfast and relax hour, issue with bathroom not having cold water and thus unable to comfortably shower, issue occured with first 2 rooms, the third room I Was moved to was working well. Also needed to use a towel to cover the light from the microwave int he kitchenette to be able to sleep.
Stayed 3 nights in Jan 2024
Response from Nina on Feb 2, 2024
Thank you for taking the time out to review our hotel. We hope to see you again soon!

6/10 Okay

Julian

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Vertella

Traveled with partner
Liked: Cleanliness, staff & service
The room was a little small but otherwise everything else was great!
Stayed 4 nights in Dec 2023
Response from Nina on Feb 2, 2024
Thank you for taking the time out to review our hotel. We hope to see you again soon!