Ratings based on 6,134 Verified Reviews

3.8 out of 5
78% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Fl

Great location

Posted May 29, 2017
Staff is very helpful and friendly. Shower is a pain with only half of a door and the bathroom is super small. No ventilation fan, so the shower steams the entire room within seconds. Location is perfect! Would not recommend room service. Great little restaurant, PJ Clarkes next door. This hotel is perfect if you're not looking for an extra fancy resort.
Comment from Hotel Management
May 29, 2017 by Daria Odintsova , Hotel Management
We appreciate your feedback, Jenn! We are glad to hear our team was helpful and friendly while assisting you during your stay. Thank you for your notes about the details we could improve on, we take such comments seriously. We hope to see you coming back to the Empire again! Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great location

Posted May 25, 2017
Close to everything! Staff was very friendly and helpful. Suite was a a bit dated and washroom was very small. Overall satisfactory.
Comment from Hotel Management
May 26, 2017 by Mirela Cucuteanu, Hotel Management
Dear Tom, Thank you for your kind review. looking forward for your return.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Central hotel. Small room. Well priced. Nice roof top bar. Would stay here again.
Comment from Hotel Management
May 26, 2017 by Mirela Cucuteanu, Hotel Management
Dear Guy, We are disappointed we did not fully meet your expectations. Your feedback is valuable to us. Looking forward for your return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Superb location for Lincoln Center.

Posted May 24, 2017
Pros: Location and ambience.
Cons: Towels smelled. Glassware and mugs instead of papercups!
Loved the ambience of the hotel and the location. Strange that there was no glassware or mugs only paper cups. A flaw for a otherwise 4 star hotel.
Comment from Hotel Management
May 26, 2017 by Mirela Cucuteanu, Hotel Management
Dear Island girl, We are disappointed we did not fully meet your expectations. Your feedback is valuable to us. Looking forward for your return.
2 out of 5
by A verified traveler

Posted May 21, 2017
Super loud; check-in person was fairly unfriendly. Just handed me my key and looked at me. AC also not very good and it was hot. Had trouble with wireless internet as well. Needs more modernization for plugging in devices. I had to unplug the lamp to charge my phone and apple watch.
Comment from Hotel Management
May 28, 2017 by Daria Odintsova, Hotel Management
Thank you for sharing your experience with us and please accept our apologies for not quite meeting your standards with in-room amenities. The check-in experience you described was absolutely unacceptable, please let us apologize on the behalf of the management team for such inattentive and rude treatment. We hope you would give our hotel another chance to reverse your first mediocre impression of us. We are looking forward to greeting you soon again! Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville, FL

Empire the best for Opera Lovers

Posted May 17, 2017
Cons: Atmosphere is fine but the Empire hotel could use some more lighting.
Location: I already did that
The Empire Hotel has three things going for it: (1) Proximitty to the MET (2) A variety of good restaurants, and in particular a PAIN QUOTIDIAN at 56 West 65th St, for those with a sweet tooth. On this occasion, we feasted for brunch on Sunday morning.
Comment from Hotel Management
May 26, 2017 by Mirela Cucuteanu, Hotel Management
Dear Jorge M, Thank you for your great review. Looking forward for your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Very convenient to Lincoln center- pleasant helpful staff- should have ice and glasses in room
Comment from Hotel Management
May 22, 2017 by Daria Odintsova , Hotel Management
Thank you very much for your feedback! We hope to see you at the Empire Hotel again. Warm regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Good basic hotel

Posted May 16, 2017
There's nothing special about this hotel it's a good basic room. It would b good on a trip where you're not spending much time at the hotel. The rooms do have a smell of disinfectant but they are a good decent size the bed is comfortable and the amenities are very adequate. Staff is well trained but slightly inexperienced. Remind me of a European hotel you would find in Germany or Belgium.
Comment from Hotel Management
May 26, 2017 by Hotel Manager, Hotel Management
Dear Paul, We are disappointed we did not meet your expectations. Your feedback is valuable to us and all your concerns will be addressed. Hope you will give us another chance to prove we can provide excellent service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in Manhattan

Posted May 15, 2017
Super location, right by the Lincoln Center and Central Park. The lobby bar and rooftop bar were both incredible. My room was small but tidy, the shower / bathroom could do with some minor improvements but overall a great trip. I would definitely stay at the Empire hotel again on a future visit.
Comment from Hotel Management
May 26, 2017 by Hotel Manager, Hotel Management
Thank you for your great review. Your feedback is valuable to us. Looking forward for your return.
3 out of 5
Recommended
for Everyone
by A verified traveler

Across from Lincoln Center

Posted May 13, 2017
Pros: very convenient to Lincoln Center. Rooftop bar is nice.
When I checked in, I was notified that I had an "upgrade" to a room with 2 double bed, though I had reserved a room with a queen. I did not consider that an upgrade, but downgrade as I had no use for the other bed, so I ended up with a smaller bed. The room was on the 2nd story with ugly view of HVAC in back alley. Hardly an upgrade there. The room was also adjoining the Housekeeping closet which I could hear banging all the time from people going in and out.
Comment from Hotel Management
May 26, 2017 by Hotel Manager, Hotel Management
Dear Bill, We are disappointed we did not meet your expectations. Your feedback is valuable to us. Hope you will give us another chance to prove we can provide excellent service.