Ratings based on 2,453 Verified Reviews

3.7 out of 5
78% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Lincoln Center

Posted Jan 15, 2017
We had a wonderful stay. Our daughter visited SAB and we walked around the city enjoying food and sites and shops.
Comment from Hotel Management
Jan 16, 2017 by Daria Odintsova, Hotel Management
Thank you so much for your nice feedback! We hope to have you staying with us soon again!
5 out of 5
Recommended
for Couples
by A verified traveler

Great location!

Posted Jan 15, 2017
Great location for a getaway trip to New York. Around the corner from Central Park, Columbus Center, and Lincoln Center. One block away from subway that connects to to everywhere. Quiet and safe area at night. Rooftop bar was a very cozy spot to end the nights.
Comment from Hotel Management
Jan 16, 2017 by Daria Odintsova, Hotel Management
We appreciate you taking your time and writing such a lovely review about our hotel! We are also so glad to hear that you loved your stay with us. Thank you for complimenting on our location and neighborhood. We are glad you enjoyed our Roof Top bar as well!! We hope to see you at the Empire soon again!
3 out of 5
by A verified traveler

More style over substance - give it a miss

Posted Jan 13, 2017
We checked into this hotel, it is well located and a short walk to central park and the subway, our room was very small but clean, on the first night it was very drafty and extremely noisy from the street below, we were on the 6th floor, when we checked the window in the room was loose which we reported to reception and was fixed subsequently. The bathroom was so small that the door didn't even open all the way and you could not get 2 people in there at the same time, the toilet was right up against the wall, very disappointing. Overall the whole place looks like it could do with a scrub and total revamp.
Comment from Hotel Management
Jan 18, 2017 by Daria Odintsova, Hotel Management
Thank you very much for taking your time and writing this review about our hotel. I apologize that we couldn't meet all your expectations but thank you for giving us a chance to repair a loose window. Thank you for your comments on the bathroom configuration, this actually has been revisiting lately and might be changed in a near future. Despite all things you mentioned we still hope you will be coming back to the Empire hotel and stay with us on your next visits to Big Apple.
5 out of 5
Recommended
for Everyone
by A verified traveler from WPB, FL

Lovely place close to many popular attractions

Posted Jan 12, 2017
I am so happy and delighted and satisfied with my stay at The Empire hotel. The hotel is right across the street from Lincoln Center. In walking distance to Central Park, Times Square, and Columbus Shopping Center among other great places to go to when in NYC. The hotel was very clean and had a very romantic luxurious feel to it. The room although a little on the small side was still comfortable and also very clean. The bedding was very comfortable. The mini bar was well stocked, even though i didn't use it due to my healthy lifestyle still thought that was nice. Complimentary coffee and tea for the personal keureg was a great way to start the day and or wind down. The water pressure in the shower was powerful and allowed for amazing relaxing showers. Their toiletries were from my favorite C.O. Bigelow, lavender pepermint which is my favorite smell as well. The closet was a little small. Attention to the small details seem to be their skills, because they even had an umbrella incase of rain. The staff was very friendly including housekeeping. Checkout is later than most hotels and if available they will accommodate for an even later checkout. And as if all this wasn't enough, for the fans of the show Power, this hotel is the one lobo stayed in during season 1 episode 1. I thought that was cool.
Comment from Hotel Management
Jan 18, 2017 by Daria Odintsova, Hotel Management
Thank you so much for taking your time, Denia, and writing this beautiful review about our hotel. I will definitely share all your comments and compliments with my team to motivate them. Thank you for all your feedbacks, we hope we will have a chance to welcome you back to our hotel again and WOW you again. We appreciate such happy customers like you. Please come back and stay with us again! Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful lobby, ok room, good location

Posted Jan 11, 2017
Pros: Decor. Fantastic lobby and mezzanine. Good water pressure and lots of hot water. Doorman who can call you a cab. Great 12$ cold buffet breakfast.
Cons: Upgrading the room bathrooms by adding a fan, shower door. adding in sheets to the beds and coffee and sugar packets. Making it free wifi in room.
Location: Great location just 2 blocks from metro station. Limited dining options around hotel area. Quieter area.
I spent 3 nights at the Empire and had a pleasant stay however the rooms do not reflect the caliber of comfort and class that the hotel is trying to portray. The lobby and mezzanine show an opulent classy hotel but I felt that the rooms need some upgrading. My bathroom lacked a complete shower door- just half of it was there resulting in a watery mess when showering. There was also no fan in the bathroom which is a must in a small NY hotel room. As a result, paint was peeling on the bathroom walls, mold on the floor caulk, and I could see all these little repairs made with paint that made the bathroom feel more like a $50 travel lodge motel. The rest of the room was the same- no sheets on the bed just a duvet, a coffee kurig machine without any coffee or sugar (mine came with hot cocoa and tea) with a sign saying if you want more pods that they will charge you for it, a stocked mini bar that took up the entire fridge so you can't keep anything in the fridge, and a funny assortment of refreshments for sale on the desk that include a pair of socks and an intimacy kit with a vibrator and yet no sugar packet for my 1 pod of tea? I was pleased with the decor- a bold hip style and I had a king room which was very spacious. The room was only loud in the morning when everyone is using the water in the bathrooms and cleaning service is vacuuming. Lastly, the hotel charges $10 for room wifi?? Silly to be so classy yet charge for wifi and coffee pods.
Comment from Hotel Management
Jan 18, 2017 by Daria Odintsova, Hotel Management
Thank you very much for taking your time and writing this explanatory feedback for us to see where and how we could improve service and accommodations. Thanks for the compliments on the Lobby look and ambience, also dining and doormen services. We actually do offer regular coffee, I apologize it was missing in your room along with sugar packet. It is simply unacceptable. Bathroom is designed that way with only one glass door. This feature is actually being revisited due to the comments like your and hopefully redesigned in a near future. Our Wi-Fi is free only in the public areas, which is a common thing in a to of big hotels in New York City. I am sorry it didn't meet your standards. Thank you for complimenting on our location and neighborhood. Despite everything you listed above we still hope you will consider to come back and stay with us again so we could have a chance to reverse your first negative impression. Thank you again and safe travels,
3 out of 5
by A verified traveler

Did not meet expectations

Posted Jan 11, 2017
I like many other girls came to this hotel in pursuit of a Gossip-Girl esque fantasy stay at the Empire only to be met with complete disappointment. First, the room was incredibly small, and quite a fire hazard with our 4 bags. On our first night we were a bit confused by the shower which doesn't have a door (get ready for bathroom flooding) but I would have settled for a working shower. The shower head only worked if you turned it upside down as there was a broken part according to the mechanic. We made hotel staff aware of the problems with the shower expecting to be moved to a different room for the inconvenience but no such luck. Then we came home the second day from a day NY city to find our door wide open as the cleaning crew hadn't shut the door. Luckily it didn't appear anything was stolen but I was surprised not to receive any real concern from hotel staff. On our last night we called down to the front desk about the advertised car service to find out he had already left for the day (8:00pm). We also asked for a luggage weighed which would seem customary for a hotel to carry... no such luck. The famous Empire Hotel sign was not lit our last night, likely because to any letters were out, so that was another disappointment. Small rooms, exposing us to potential theft, a broken shower and nothing to compensate for it... NOT WORTH IT!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 10, 2017
This is a fun hotel that is across the street from Lincoln Center and in a great location. It needs a little face lift as woodwork in the bathroom is worn and the wear and tear on the furniture is obvious. Otherwise a fantastic stay! Love the Roof Top bar!!!
Comment from Hotel Management
Jan 12, 2017 by Daria Odintsova, Hotel Management
Thank you so much for your great review! We appreciate honest opinions of our dear guests. We are very glad you had a fantastic stay and enjoyed our Roof Top Bar. Hopefully we will see you at The Empire soon again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2017
The Empire Hotel always gets it right. Rooms are always clean and of a decent size. Lobby and rooftop bar are great. Highly recommend
Comment from Hotel Management
Jan 8, 2017 by Daria Odintsova, Hotel Management
We appreciate you taking your time and writing such a nice review about our hotel. Thank you and hopefully we will see you at the Empire soon again!
3 out of 5
by A verified traveler from Washington, DC

Age shows through

Posted Dec 30, 2016
Pros: Location, bed comfort
Cons: Heating/hot water woefully inadequate
Great location, easy to get to just about anything in Manhattan. The rooms are a lot bigger than most of the other boutique type hotels in the city, the bed was very comfy and the cold breakfast buffet is a great value. But its age shows - our room was freezing and it just wouldn't get warm even with the heat on max. A manager told us the heating system won't come on until the outside temperature goes below 40 (which it hovered around for almost the entire time we were there)! Seriously? The hot water is also quite limited.
Comment from Hotel Management
Jan 1, 2017 by Hotel Manager, Hotel Management
Thank you very much for sharing your story with regards to our recent stay at the Hotel. It seems we didn't meet your expectations- our sincere apologies. We strive throttle the right essence of hospitality as to create memorable not over reaching experiences. Its seems our Havoc system wasn't up expectations. We hope to see you in the near future to regain your trust.
3 out of 5
by A verified traveler from Washington, DC

Decent & Nice location

Posted Dec 27, 2016
Pros: location is very convenient. Few blocks away from Columbus circle.
Something is wrong with the Hotel HVAC system. Couldnt sleep at night b/c it was too hot (middle of December). Called technician who tried turning off heat, but still had to keep A/C on full blast to sleep at night. Plus air was extremely dry b/c of out of control heat.