Not at all like Eurostars Berlin
Posted Nov 15, 2016 on Orbitz
Having had an amazing experience at Eurostars Berlin (Mitte), I thought that the New York location would be comparable. It was not. While the lobby is decent, you start questioning your choice from the time you hit the elevator. The hallway carpet on my floor was old and stained, and the hallway itself narrow and depressing. The room was very spacious by New York standards, but had a strong odor of bleach. The floors were a peeling wood laminate -- not actual hardwood. The chair should not have been in a hotel room, with its stained seat. The lighting and general condition just made the room seem run down -- as if in its heyday it had been a 3-star place, but had since fallen well below that. To their credit, the bed linen was fine and the actual comfort level of the bed was acceptable. The large closet was much appreciated, and is perhaps the largest I have seen in a New York hotel. The bathroom was clean, with marble floors and modern touches to the shower, but also suffered from poor lighting and an old cabinet. I have to say that the staff are hard working, professional, polite and none of my disappointments with this hotel have to do with them. I've stayed at several NYC hotels, and was really taken aback by the physical condition of this one.