Ratings based on 3,469 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

Nice hotel not centrallly located

Posted Dec 2, 2016
Wif is not free, daily charge, no room service, you can only purchase coffee to bring to your room. No coffee machine in room.
4 out of 5
by A verified traveler

Gute Lage in einer schönen Umgebung

Posted Nov 29, 2016
Schönes altmodisches Hotel. Gemütliche Zimmer. Für New York nicht zu topen.
4 out of 5
by A verified traveler

Posted Nov 19, 2016
Overall it was nice. Being able to make early check-in was awesome!
3 out of 5
by A verified traveler from Nyc, Nyc

Great location for upper west

Posted Nov 18, 2016
The staff was kind. The rooms were ok. The location is great. The end.
5 out of 5
by A verified traveler from Los Angeles

Beautiful upper West Side family oriented location

Posted Nov 17, 2016
Pros: Everything including the price, excellent value for NYC and location.
Location: Sightseeing, Central Park, Planetarium, Museum of Natural History, very visually appealing family oriented neighborhood. Quiet and safe at night.
Loved this hotel, near restaurants, Central Park. Cozy, rooms are nice, great view of the city and right by Museum of Natural History. Stay here, you'll be glad!
3 out of 5
by A verified traveler from US

Posted Nov 16, 2016
Apart from the location and cleanliness there was nothing much to the hotel. ROOM EXTREMELY SMALL!
4 out of 5
by A verified traveler from US

Good Hotel

Posted Nov 13, 2016
Nice room. Quiet on the 15th floor overlooking Natural History. Comfortable bed. Spotlessly clean nice bathroom. Excellent shower with good and constant pressure. Few minute walk to subway and Central Park as well as many restaurants.
5 out of 5
by A verified traveler from MILANO

ALLA SCOPERTA DI NEW YORK

Posted Nov 10, 2016
Pros: CAMERA MOLTO CONFORTEVOLE E SILENZIOSA. PERSONALE GENTILE, DISPONIBILE ED EFFICIENTE. BUONA PULIZIA. BREAKFAST IN UNA BELLA SALA, CIBO OTTIMO E PERSONALE GENTILE E ATTENTO.WI-FI GRATIS CON OTTIMA COPERTURA AL 2 PIANO (SALA BREAKFAST/PALESTRA/SALA BUSINESS)
Cons: NULLA DA SEGNALARE. E' STATO PERFETTO PER IL TIPO DI VIAGGIO CHE AVEVAMO PROGRAMMATO.
Location: VICINO A CENTRAL PARK E NATURAL HISTORY MUSEUM .FERMATA DELLA METRO E DEI BUS QUASI ALL'USCITA DELL'HOTEL. NEGOZI E RISTORANTINI NELLE AVENUE VICINE
3 out of 5
by A verified traveler from US

Average at best but not worth the cost

Posted Nov 9, 2016
Pros: The staff was great
Booked Excelsior due to location. Unfortunately, as many NYC hotels, it's older hotel & shows. From significant gaps in the room's baseboards, to unventilated halls & elevators, to very odd sounds coming from the room's heating/cooling unit made the stay unpleasant. The one saving grace was the staff. Everyone we interacted with very friendly and willing to assist with whatever request we had.
4 out of 5
by A verified traveler

Great location and wonderful staff!

Posted Nov 8, 2016
Could not have been happier with our selection to stay at this hotel. Everything was perfect and relatively quiet for a NYC hotel room, even with the windows open! Can't say enough good things about Peter the doorman, he was awesome.