Ratings based on 735 Verified Reviews

3.3 out of 5
62% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Nice

Posted May 4, 2017
Clean room at Good price. Nice location next to Jersey Mills Gardens Mall & IHOP. Have stayed here before & would do so again .
Comment from Hotel Management
May 5, 2017 by General Manager, Hotel Management
James, thank you for your loyalty and choosing to stay at Extended Stay America - Elizabeth - Newark Airport. We are delighted to know you enjoyed your time with us and that our location close to various attractions of the city was perfect for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Continental breakfast

Posted Apr 27, 2017
Advertising says Continental breakfast but all they have is café. Bad advertising
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. For our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect breakfast solution and a value add. We appreciate your feedback and apologize for your disappointment. Thank you, and we do hope another visit to our area will result in a stay at our hotel. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Great location right by the airport and a mall.

Posted Mar 21, 2017
Pros: The location was beautiful.
Cons: The cleanliness of the room (mattress).
Location: There is an indoor outlet mall across the street.
The hotel was uniquely placed and at a great price. The only negative was that the mattress was stained by other customers, couldn't even tell you what it was on the mattress.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Jarrell, thank you for reviewing your stay at Extended Stay America Elizabeth - Newark Airport. We are pleased to read how happy you were with our location and the value we offer. Having said that, we are sorry that we let you down with our mattress and for the inconvenience this caused. I have shared your concern with my housekeeping team so that this kind of issues are not repeated. We hope to welcome you back again. Sincerely, General Manager
3 out of 5
by A verified traveler from FL

Good hotel near airport

Posted Mar 20, 2017
Pros: Proximity to airport and free shuttle
Cons: Breakfast!
The hotel was basically what we expected. The location is good - close to the airport, with free shuttle service. There's restaurants within walking distance. The room was fine. Breakfast, however was not good. The coffee was undrinkable. The only other offerings were granola bars and wrapped muffins. The staff were very helpful and friendly.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for staying with us and providing your feedback. Although you loved our location, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler from i

Disappointed

Posted Mar 16, 2017
Customer service in my fisrt night was very terrible . Code of the wifi as included in a package nothing was said or explain . Very rough girl. Satisfaction next day with a guy in morning. Have a smoking hell room . Nobody can help for the luggage , you have to be on your own. Terrible , look like a place for coming and go for fun people .
Comment from Hotel Management
Mar 18, 2017 by General Manager, Hotel Management
I am concerned to read your comments and apologize for one of my staff member being rude to you. Appropriate measures have been taken to ensure this is not repeated. I am also sorry if any other inconvenience was caused to you while you were here. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests, and we apologize if we fell short. If there is anything we could have done to improve your experience, please let us know. We value your business and hope to see you again. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from newark nj

Nice cozy hotel I'd book again I love the kitchen

Posted Feb 13, 2017
I booked my room went there the stove didn't work but overall I liked my stay
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for the wonderful feedback! As an extended stay hotel we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home on the road. We are glad you enjoyed the fully equipped kitchen in your room. We look forward to welcoming you back soon to Extended Stay America - Elizabeth - Newark Airport Sincerely, General Manager
4 out of 5
by Magna

That's ok

Posted Feb 12, 2017 on Hotels
They have excellent customer service
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Magna, thank you for being our guest at Extended Stay America - Elizabeth - Newark Airport and sharing your experience online. We are glad you had a great stay and was especially impressed with the excellent service provided by our staff. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Nj

Nice hotel

Posted Feb 7, 2017
It was very quiet place with a away from home feel with stove fridge and very comfortable bed and great service would stay again but longer if I could
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
We’re delighted you chose to stay at Extended Stay America Elizabeth - Newark Airport. We realize we're a home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations. Thanks for the amazing comments, and we look forward to seeing you soon. Sincerely, General Manager
5 out of 5
by Shimese

Posted Feb 2, 2017 on Hotels
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Thank you so much for the terrific ratings regarding your stay at Extended Stay America - Elizabeth - Newark Airport. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager