Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
62% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

電話に出ない、シャトルバスは来ない、部屋が埃っぽい

Posted Nov 29, 2016
Pros: なし
Cons: 全部
最悪です。 ほてるのレシートを発行してくれないから、出張では使えません。 シャトルバスは来ない。電話も通じないので、タクシーで帰りました。 朝ごはんはコーヒーとお菓子がフロントに置いてあるだけ。
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
We apologize your visit was less than satisfactory, and that we failed to meet your expectations. We do hope you will come back to visit us soon so we can give you the type of stay you deserve. Thank you for your feedback. General Manager
4 out of 5
by A verified traveler from new york

Nice hotel close to the airport and shopping

Posted Nov 21, 2016
Pleasant stay at a convenient location and good price
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America - Elizabeth - Newark Airport. We are pleased to read you loved the great value we offer for the price and that our convenient location close to the area restaurants and shopping choices was perfect for your needs. It was a pleasure having you stay with us, and we hope you will choose us again in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Nov 17, 2016
Hotel deixa muito a desejar. Café da manhã não tem leite, não tem suco... Não tem arrumação de quarto...
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Thank you for your recent review. We are sorry you are disappointed with our hotel and with our breakfast selections, and we apologize for not meeting your expectations. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We thank you for choosing our hotel, and we hope you will visit us again. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Nov 14, 2016
close to newark and shopping mall, secure parking and nice hotel. Location looks scary.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for being our guest. We are glad you were overall pleased with our hotel and appreciate you pointing out the accessibility of our location. We appreciate your business and hope to see you again in the near future. Sincerely, General Manager
3 out of 5
by A verified traveler from US

Posted Nov 14, 2016
The pillows were flat, the tub stopper was broken and sitting on the side of the tub,
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We are sorry to know there were some concerns during your stay. To make sure our facilities are meeting our high standards, we are actively working to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, General Manager
5 out of 5
by A verified traveler from V

El hotel muy cerca de mis necesidades excelente

Posted Nov 12, 2016
Muy tranquilo y seguro al centro comercial que fui y las compras que realice que fueron bastantes el ir a dejarlas y regresar a realizar más compras y no estar cargando todo y en algún momento hasta fastidiarme por tener todo lo que se compro y no poder moverte a más tiendas gracias y saludos
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Elizabeth - Newark Airport. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
3 out of 5
by A verified traveler from Huntsville, AL

nice hotel but the mall is the closest (stores)

Posted Nov 12, 2016
Pros: I liked the location - right next to Newark Airport was what I was looking for....
Cons: the free breakfast in the morning could be allot better, I thought it was going to more than coffee and muffins
Location: New York City is nearby that's what I was looking for!
Staff was friendly and I felt welcome..... I two different reservations so it was a tiny bit confusing for the front desk but other than that it was a really good stay
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thanks so much for your feedback regarding your stay at Extended Stay America Elizabeth - Newark Airport. We are glad to see your overall visit was pleasant and our location was the highlight of your visit. It’s also pleasing to read that you enjoyed our service. We appreciate you being our guest and hope to see you the next time you are in the area. Sincerely, General Manager
5 out of 5
by A verified traveler from US

Close to the mall

Posted Nov 8, 2016
I checked in before check in time which was great The staff was friendly and helpful The room was big and pretty nice Will stay here again
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America Elizabeth - Newark Airport. It’s good to know that you enjoyed our quick Front Desk service, the hospitality of our team members and our location. We appreciate your nice comments and look forward to your next visit. Sincerely, General Manager
1 out of 5
by A verified traveler from l

Stink room

Posted Nov 7, 2016
Cigarette and marihuana smells everywhere (bedroom, elevator,lobby) coffee maker doesn't works, old and dirty carpets. The worst experience.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Carla, We hate to hear you did not have a good experience while you were our guest. We strive to deliver a clean and well maintained suite, along with friendly and helpful service. We are sorry this was not the case during your visit. We hope you will give us another opportunity to redeem ourselves during your next visit. General Manager
3 out of 5
by A verified traveler from US

Friendly staff, good size room but it smelled

Posted Nov 3, 2016
Pros: Easy to find when coming off 95, spacious room, and free parking was a huge benifit
Cons: Room smelled problem with toilet not flushing efficiently
Location: Huge mall across the street as well as an IHOP
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Thank you for staying with us and sharing your comments. We are happy that you liked our friendly associates, convenient location and our complimentary parking facility. However, we are sorry for the housekeeping issue you had in your room. This does not meet our standards, and steps have already been taken to address and correct our performance. Thank you once again, we hope to welcome you back soon. Sincerely, General Manager