Very handy location for Jersey Garden Malls
Posted Sep 2, 2016
This hotel was recommended by a long time high school friend and it was not a bad location at all. I found it very handy for Jersey Gardens Mall and catching the bus into New York. Generally the hotel is clean and tidy, the staff helpful and the rooms very comfortable.They also offer a bus shuttle service for their customers, the buses are comfortable and air-conditioned. Breakfast at the hotel is very uninteresting - as it is just muffins, tea or coffee and this is al, plus there is no refectory or dining area. However International House of Pancake (IHOP) is just across the road and they do a sumptuous, satisfying range menus. I'd like to extend a massive thank you to Charlie for all his assistance during my stay and may return on my next visit to NJ.
There is one extremely vexing issue that I had at this hotel and that is the smoking, even though I was in as non-smoking suite, I felt like someone was and had been smoking in my room, as the cigarette smoke permeated through the walls and ceilings and smelt very strongly in my room, the lift and the lobby of the second floor where I was located.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Thank you for being our guest. We are glad our location was convenient for your needs. However, we are sorry for the inconvenience you experienced due to the smoke smell in your guest room. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention so we can address it appropriately. We are happy your overall stay was a comfortable one and that you plan to return. We appreciate your business. Thank you.