Ratings based on 203 Verified Reviews

3.2 out of 5
62% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

too basic

Posted Jan 9, 2017
Cons: Offer more amenities. like plates and silverware. There's oven burners, microwave, and a fridge, but why do I have to call the front desk for a cup?
bare bones. the rooms didn't have any cups! there was also a red stain on the washcloth.
Comment from Hotel Management
Jan 11, 2017 by Manager, Hotel Management
We are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, General Manager
3 out of 5
by A verified traveler

Close to Newark Airport.

Posted Jan 4, 2017
I booked this hotel through the Expedia app on my iPhone, and the check in was painless. The customer service was good, but nowhere near excellent. I went inside my room, and did my inspection. The bed sheets were clean, however, the blanket and comforter looked like they weren't washed. I noticed several strands of hair underneath the comforter, and I knew there was no way I would sleep under that! Then, I went to the bathroom, and I noticed there was a used bar of soap inside the shower stall. That meant it wasn't thoroughly cleaned. The upside to this place is that these are suites, and the rooms are equipped with a refrigerator, microwave, a stove, and a sink. There is a Ruby Tuesday, and an IHOP next door. There is a shopping mall across the street, and Newark Airport is minutes away. You will hear hear air traffic, but it's expected when you're staying near an airport. Overall it was a nice peaceful stay hotel, but it needs quality control. If the blankets, and the bathroom was cleaned thoroughly, and properly then I would have easily given this place a rating of 4 stars.
Comment from Hotel Management
Jan 8, 2017 by General Manager , Hotel Management
Thank you for your honest comments about your stay with us. We are glad you liked the location of our hotel and that your overall stay was a comfortable one. However, we sincerely apologize for the housekeeping issues you encountered. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great when you need a room near EWR

Posted Dec 26, 2016
Had flight delays etc and got in to Newark very late. Great room shuttle made it easy staff was helpful. Made a bad situation tolerable.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Elizabeth - Newark Airport. We are pleased to read that you loved our helpful associates, convenient location and your room as well. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Great stay! Will continue to book here!

Posted Dec 12, 2016
This hotel was the best experience ever! Had a kitchen that came with everything i needed. Everything was neat and up to date. There is some wear and tear issues but overall a 4.8/5!!! Will book when i need a hotel in jersey
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
It's a pleasure to read your fantastic review! We are thrilled you loved your stay with us here at Extended Stay America - Elizabeth - Newark Airport and were very pleased with your clean suite with the added convenience of a fully equipped kitchen. Reviews such as yours mean a lot! Thanks again, we look forward to seeing you on all your future trips to the area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel close to the airport and shopping

Posted Nov 21, 2016
Pleasant stay at a convenient location and good price
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America - Elizabeth - Newark Airport. We are pleased to read you loved the great value we offer for the price and that our convenient location close to the area restaurants and shopping choices was perfect for your needs. It was a pleasure having you stay with us, and we hope you will choose us again in the future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2016
close to newark and shopping mall, secure parking and nice hotel. Location looks scary.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for being our guest. We are glad you were overall pleased with our hotel and appreciate you pointing out the accessibility of our location. We appreciate your business and hope to see you again in the near future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 14, 2016
The pillows were flat, the tub stopper was broken and sitting on the side of the tub,
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We are sorry to know there were some concerns during your stay. To make sure our facilities are meeting our high standards, we are actively working to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville, AL

nice hotel but the mall is the closest (stores)

Posted Nov 12, 2016
Pros: I liked the location - right next to Newark Airport was what I was looking for....
Cons: the free breakfast in the morning could be allot better, I thought it was going to more than coffee and muffins
Location: New York City is nearby that's what I was looking for!
Staff was friendly and I felt welcome..... I two different reservations so it was a tiny bit confusing for the front desk but other than that it was a really good stay
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thanks so much for your feedback regarding your stay at Extended Stay America Elizabeth - Newark Airport. We are glad to see your overall visit was pleasant and our location was the highlight of your visit. It’s also pleasing to read that you enjoyed our service. We appreciate you being our guest and hope to see you the next time you are in the area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to the mall

Posted Nov 8, 2016
I checked in before check in time which was great The staff was friendly and helpful The room was big and pretty nice Will stay here again
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America Elizabeth - Newark Airport. It’s good to know that you enjoyed our quick Front Desk service, the hospitality of our team members and our location. We appreciate your nice comments and look forward to your next visit. Sincerely, General Manager
1 out of 5
by A verified traveler from l

Stink room

Posted Nov 7, 2016
Cigarette and marihuana smells everywhere (bedroom, elevator,lobby) coffee maker doesn't works, old and dirty carpets. The worst experience.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Carla, We hate to hear you did not have a good experience while you were our guest. We strive to deliver a clean and well maintained suite, along with friendly and helpful service. We are sorry this was not the case during your visit. We hope you will give us another opportunity to redeem ourselves during your next visit. General Manager