Ratings based on 1,668 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from florida

nice hotel was comfortable and clean and very clos

Posted Jul 27, 2016
Pros: clean and room size was good
Cons: shuttle service could start earlier
Location: location was great right near the airport
very good ,clean and service was good only thing the shuttle service to the airport starts at 4 which was not convenient for me
Comment from Hotel Management
Jul 28, 2016 by Assistant General Manager, Hotel Management
Thank you for choosing to stay at Fairfield Inn JFK Airport during your visit to New York. We are delighted to hear that we were able to provide you with a comfortable stay and that our location close to the airport was perfect for your needs. We also appreciate your observations and suggestions in regard to our shuttle facility. Should your travels bring you back this way, it would be our pleasure to welcome you again. Sheetal Patel Assistant General Manager
5 out of 5
by A verified traveler

Posted May 28, 2016
Great hotel for our one night stay. Food excellent. Staff excellent. Organized, clean, and professional. Shuttle service great.
Comment from Hotel Management
May 29, 2016 by Assistant General Manager, Hotel Management
It was a pleasure having you as a guest at the Fairfield Inn New York JFK Airport and for taking the time to write a perfect review. It is so nice to read you were pleased with the exceptional service from our courteous team, and also that loved the food we offer. We are glad that you liked our free shuttle service to and from JFK Airport. We appreciate your wonderful ratings and hope to welcome you back soon. Sheetal Patel, Assistant General Manager
4 out of 5
by A verified traveler

Great Hotel close to JFK

Posted May 4, 2016
Pros: close to JFK and affordable
Location: Location of the hotel is quite runbdown the hotel was very safe
The hotel was very good, the location although close to JFK is rundown but the hotel was very safe. On checking in they didn't explain about the restaurant and bar so I walked to a nearby McDonalds once I returned the restaurant was being set up for the evening.
Comment from Hotel Management
May 5, 2016 by Assistant General Manager, Hotel Management
Thank you for being our guest at the Fairfield Inn New York JFK Airport. We are glad you found us to be of a good value and that you liked our proximity to the airport. We are sorry that you were not made aware of our onsite restaurant at the check-in. Thank you for bringing this to our attention, as your comments will help us better serve our guests moving forward. It was our pleasure to host you, and we would love to see you again in the future. Sheetal Patel, Assistant General Manager
3 out of 5
by A verified traveler from Boston

Nice for a quick stay

Posted May 4, 2016
The rooms were clean and the breakfast was great and was close to the airport. Negative points would be the size of the room and water pressure in the shower.
Comment from Hotel Management
May 8, 2016 by Assistant General Manager, Hotel Management
Thank you for your overall positive review of our hotel. I am sorry you were unhappy with the size of your room and the water pressure and I hope you will accept my apology for any inconvenience this may have caused. We value your feedback and will take steps to correct this issue going forward. It was our pleasure accommodating you and we hope you will choose us again whenever you return to New York. Sheetal Patel Assistant General Manager
4 out of 5
by A verified traveler from Anchorage,AK

Nice hotel, close to JFK Airport.

Posted Apr 30, 2016
Pros: Nearness to airport and good shuttle. Good breakfast selection.
Location: Great location for access to JFK.
Check in was friendly and gave good advice about use of facilities. Room space was a little tight. Bed took up most of room. Bathroom was handicap accessible, though I hadn't asked for it. Bathroom floor didn't drain adequately from water sprayed by shower. Check out was easy and convenient. Hotel shuttle to airport was on time and efficient.
Comment from Hotel Management
May 1, 2016 by Assistant General Manager, Hotel Management
Thank you for posting a feedback about your stay at the Fairfield Inn JFK. We are delighted to read that you enjoyed our close proximity to JFK Airport, and we appreciate you for complementing our Shuttle Service. We are also glad you liked our desk service and relished the breakfast we served. However, we apologize for all the inconveniences you encountered with your guest room. I have shared your concerns with the respective department, so that they can fix the issue immediately. Thanks for bringing this to my attention, and we hope that you will choose us again whenever you're in New York. Sheetal Patel Assistant General Manager
3 out of 5
by Ken from Devonport, Tasmania

Posted Apr 28, 2016 on Hotels
Only stayed one night as we had an early morning flight from Jfk in the morning.
Comment from Hotel Management
May 1, 2016 by James, Hotel Management
Thank you for being our valued guest. I'm delighted to hear that overall your stay was good and I apologize for any challenges you experienced. Please feel free to reach out to our Front Desk team while you are our guests with any questions or concerns so we have an opportunity to address and correct the situation. We hope you will give us the chance to make it up to you the next time you are in New York. Sheetal Patel Assistant General Manager
5 out of 5
by KIRIT

Posted Apr 28, 2016 on Hotels
Comment from Hotel Management
May 1, 2016 by James, Hotel Management
Thank you for the five star rating of the Fairfield Inn JFK Airport. We are glad to see you liked your visit and all the facilities we have to offer. Thank you for choosing our hotel, and we hope to see you again in the near future. Sheetal Patel Assistant General Manager
2 out of 5
by A verified traveler

Posted Apr 25, 2016
The hotel is worse than a typical airport hotel. Old infrastructure, needs new beds and pillows!
Comment from Hotel Management
Apr 30, 2016 by Assistant General Manager, Hotel Management
Our goals are to provide a clean, comfortable and well maintained guest room along with delivering great guest service. I apologize you did not find your bed and pillows to be comfortable, and that we did not meet your overall expectations. We will work harder to deliver a positive experience to all of our guests. We appreciate your feedback and being our guest. We hope you will consider staying with us in the future should you be in the New York area. Sheetal Patel Assistant General Manager
4 out of 5
by Lateisha

Posted Apr 15, 2016 on Hotels
Comment from Hotel Management
Apr 18, 2016 by James, Hotel Management
We are glad you chose to stay at the Fairfield Inn JFK Airport and for the four star rating. We are happy to see that you loved your accommodation, our service and other facilities as well. Thank you for the feedback and hope to welcome you again! Sheetal Patel Assistant General Manager
4 out of 5
by A verified traveler

Posted Apr 10, 2016
Very close to JFK and the Express Way. Far enough out of the main part of city to slow things down after a busy day.
Comment from Hotel Management
Apr 11, 2016 by Assistant General Manager, Hotel Management
Thank you for posting a review of your experience at the Fairfield Inn JFK. We are so glad that you enjoyed your stay at our hotel, and we appreciate your nice comments about our location. We hope that you will choose us again whenever you are in the area. Sheetal Patel Assistant General Manager