Ratings based on 1,807 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Had to stay because of blizzard and flight cancellation. Very accomodating.
Comment from Hotel Management
Mar 16, 2017 by Assistant Manager , Hotel Management
Dear Guest, I am sorry to know of your unpleasant travel experience due to canceled flights at the airport. However, I am glad that we were able to provide you with comfortable accommodations. I was pleased that we were able to turn your difficult experience into a pleasant one. We would love to have you back at the Fairfield Inn New York JFK Airport. the next time your travels bring you this way. Ken Davis, Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from JHB

Close to airport

Posted Mar 11, 2017
Froendly workers, kind reception, lovely breakfast, clean rooms. News papers. Will come again
Comment from Hotel Management
Mar 12, 2017 by Assistant Manager, Hotel Management
Dear Rica Viljoen, our thanks for taking the time to share your glowing feedback. We are glad to read you were impressed with all the aspects of your stay and that our staff was attentive to all your needs. It was a pleasure serving you, and we look forward to your return visit at the Fairfield Inn New York JFK Airport. Ken Davis, Assistant Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Front desk was very efficient

Posted Mar 6, 2017
It was a little farther from the airport than expected
Comment from Hotel Management
Mar 6, 2017 by agm, Hotel Management
Dear Tracy, Thank you so much for the nice review and kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. We are sorry that the location of the hotel was not appealing to you. We offer a complimentary shuttle service that can take you to the airport, and we would be happy to offer recommendations for local sights. We hope that you will take advantage of this on your next visit so that we can provide you with a better experience. We look forward to welcoming you back soon. Ken Davis Assistant Manager
2 out of 5
by A verified traveler

Awful Smell

Posted Feb 26, 2017
Pros: nothing
Cons: re build
Location: felt like an unsafe part of town
Not what i expected of a Marriot facility , the first room i was offered was uninhabitable due to an awful smell the 2nd room was marginally better . The staff tried hard however I feel they had the odds stacked against them .
Comment from Hotel Management
Mar 1, 2017 by gm, Hotel Management
Thank you for being our guest and for taking time to review your stay. We are sorry you encountered housekeeping issues during your stay. This does not meet our standards, and we are very sorry for dropping the ball during your stay. We have processes in place to make sure that every room is cleaned to the highest standards. We are committed to making sure that these procedures are followed to the letter so that this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Ken Davis Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport convenient

Posted Feb 6, 2017
Visiting my dad in the hospital it was a perfect in between spot
Comment from Hotel Management
Feb 7, 2017 by Assistant Manager, Hotel Management
Thank you for staying at the Fairfield Inn JFK Airport. It’s a pleasure knowing you loved our proximity to the airport and had an overall great stay. We wish a speedy recovery to your dad and hope to welcome you back soon. Ken Davis, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Water Mill, NY

Nice hotel and close to JFK airport

Posted Feb 2, 2017
Pros: Quick check in Close to the Airport Very nice staff in all areas
Cons: nothing
Location: We only stayed here because it was close to the airport. We weren't disappointed
We needed a hotel close to JFK Airport as we had an early flight out the next day. The shuttle was right on time and the driver was very efficient. We also ate dinner there the night before and the staff there was excellent. The food was good so we were satisfied.
Comment from Hotel Management
Feb 3, 2017 by Assistant Manager, Hotel Management
Thank you for choosing the Fairfield Inn New York JFK Airport for your stay. We are delighted you loved our delicious food offerings, our excellent service and our proximity to the airport as well as our complimentary shuttle. It was our pleasure serving you, and we hope to welcome you back soon. Ken Davis, Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to JFK

Posted Feb 2, 2017
Chose this hotel due to proximity to airport, shuttle service and parking. My room was in the rear of hotel and was a bit noisy. I also think the carpet was just shampooed because it felt damp but besides that room was clean. Nice complimentary breakfast. Checking was quick.
Comment from Hotel Management
Feb 3, 2017 by Assistant Manager, Hotel Management
Thank you for posting a review of your experience at the Fairfield Inn JFK. It’s a pleasure knowing you loved our location being close to the airport, the cleanliness of our room, and our complimentary shuttle service as well as the breakfast. We appreciate you being our guest and hope to have the pleasure of welcoming you back soon. Ken Davis, Assistant Manager
3 out of 5
by A verified traveler from Florida

Hotel is ok but too close to road/industrial area

Posted Jan 31, 2017
Check in was ok, one of the staff was unfriendly but after he wandered off the new guy was very pleasant and helpful. Hotel is located in a rundown industrial area very near to the road. The room was clean and hotel interior was ok but the rooms were small. The beds were average but comfortable enough. Parking was limited at the front but valet was fine for an exra $15. In conclusion its not a bad hotel but it definitely isnt special in any way. I wouldn't stay there again as there are many other choices nearby.
Comment from Hotel Management
Feb 1, 2017 by agm, Hotel Management
Thank you for being our guest and for taking time to review your recent stay. We are disappointed to read your comments and apologize that our associate was anything other than friendly and helpful to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We appreciate your feedback and are pleased that with the exception of a few issues, you had a pleasant stay. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Ken Davis Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad & Tobago

Good location near the airport

Posted Jan 26, 2017
Pros: The staff were friendly and the room was very comfortable
Location:
Had a one night stay as we had to catch a flight the next day. The hotel is small but comfortable. The room was spacious with a comfortable bed. It's approximately 5 minutes from the airport, which is why we booked this hotel.
Comment from Hotel Management
Jan 27, 2017 by Assistant Manager, Hotel Management
Thank you for posting a review of your experience at the Fairfield Inn JFK. We are glad you loved our proximity to the airport, our exceptional service and your well-appointed room along with the comfortable bed. It was our pleasure serving you, and we hope to welcome you back whenever your travel brings you this way. Ken Davis, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2017
I lost my wallet in the room and the staff was incredibly energetic and helpful in searching for it. It was found the next day by the chambermaid and I was contacted and eventually picked it up completely intact after returning from my vacation in Jamaica! I cannot offer any higher praise to the entire staff of the Fairfield Inn Yours sincerely, Milton Ingerman, MD
Comment from Hotel Management
Jan 26, 2017 by Assistant Manager, Hotel Management
Thank you for sharing your experience at the Fairfield Inn JFK Airport and for acknowledging our dedicated staff. Kind comments like yours encourage my team and I look forward to sharing this wonderful remarks with them! We are honored that you stayed with us and hope you will visit us again. Ken Davis Assistant Manager