Ratings based on 1,845 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Someone else's restaurant bill

Posted Apr 26, 2017
Cons: Billing
Why do hotels continue to allow charges to some random room, ie. mine? After flying for 6 hours and sleeping badly, why do I get woken up by an bill being pushed under my door that isn't mine?
Comment from Hotel Management
Apr 29, 2017 by Assistant Manager, Hotel Management
Thank you for choosing to stay with us and for sharing your concerns. We are sorry that you had an unpleasant experience and a restless night’s sleep. We will be more careful when delivering bills to make sure no one is disturbed who shouldn’t be. We hope that you will stay with us again in the future and give us an opportunity to serve you better. Ken Davis Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from FC

Nice hotel close to the JFK airport

Posted Apr 26, 2017
Friendly staff good food at the restaurant shuttle on time every half an hour.
Comment from Hotel Management
Apr 27, 2017 by Assistant Manager, Hotel Management
Dear Florin, many thanks for evaluating your stay at the Fairfield Inn near JFK Airport in New York. We appreciate your compliments for our outstanding service and the food we serve at Mediterranean Grille, our on-site restaurant. I will share your praises with my team. We look forward to welcoming you again! Ken Davis Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Apr 16, 2017
The staff is Awesome, very friendly and the shuttle provided wonderful service as well
Comment from Hotel Management
Apr 16, 2017 by Assistant Manager, Hotel Management
Thank you for sharing your positive feedback about the Fairfield Inn New York JFK Airport. We are delighted to know our outstanding hospitality and the shuttle service left you with a great impression of our hotel. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Ken Davis, Assistant Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from B

Convenient to airport

Posted Apr 9, 2017
Provided all the basics for an overnight stay for an early flight next day. No dining facility close but breakfast was in the hotel and would satisfy most travelers.
Comment from Hotel Management
Apr 9, 2017 by agm, Hotel Management
Thank you for being our guest and taking time to leave feedback. We are so glad our location worked well for you and that you appreciated being so close to the airport. Thanks for being our guest. We look forward to your next visit. Ken Davis Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to JFK, Best continental breakfast ever

Posted Apr 7, 2017
Great location close to JFK! Hands down the best continental breakfast I have had at a hotel! It's worth the stay just for the good breakfast! They even had veggie sausage and Greek yogurt on their buffet! Only downside was the walls where paper thin and it was noisy at times! Bring ear plugs!
Comment from Hotel Management
Apr 8, 2017 by Assistant Manager, Hotel Management
Dear Guest, we are delighted you chose to stay at the Fairfield Inn JFK Airport. Thank you for mentioning how much you enjoyed our location and the complimentary hot breakfast. However, we are sorry for the noise issue you experienced. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. We hope to welcome you back whenever you are in New York. Ken Davis, Assistant Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Lima Peru

Good for our overnight stay near JFK

Posted Mar 31, 2017
A no frills hotel for travellers. Mine was a short stay and the hotel served its purpose. Good for the money (considering hotel prices in NY).
Comment from Hotel Management
Apr 1, 2017 by Assistant Manager, Hotel Management
Dear Rik, thank you for being our guest and for the review. We are happy to hear that overall your stay was good and all your travel needs were met. We hope your remaining trip was enjoyable and we hope to welcome you back again soon. Ken Davis Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best near JFK, PERIOD.

Posted Mar 28, 2017
We have stayed there on multiple occasions it's always clean the staff is always friendly you can't beat it near JFK.
Comment from Hotel Management
Mar 29, 2017 by Assistant Manager, Hotel Management
Welcome back! We are so happy to know you were satisfied with all our service and facilities and that our location was convenient for your needs. We appreciate your loyalty towards Fairfield Inn New York JFK Airport and look forward to serving you back soon. Ken Davis, Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Had to stay because of blizzard and flight cancellation. Very accomodating.
Comment from Hotel Management
Mar 16, 2017 by Assistant Manager , Hotel Management
Dear Guest, I am sorry to know of your unpleasant travel experience due to canceled flights at the airport. However, I am glad that we were able to provide you with comfortable accommodations. I was pleased that we were able to turn your difficult experience into a pleasant one. We would love to have you back at the Fairfield Inn New York JFK Airport. the next time your travels bring you this way. Ken Davis, Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from JHB

Close to airport

Posted Mar 11, 2017
Froendly workers, kind reception, lovely breakfast, clean rooms. News papers. Will come again
Comment from Hotel Management
Mar 12, 2017 by Assistant Manager, Hotel Management
Dear Rica Viljoen, our thanks for taking the time to share your glowing feedback. We are glad to read you were impressed with all the aspects of your stay and that our staff was attentive to all your needs. It was a pleasure serving you, and we look forward to your return visit at the Fairfield Inn New York JFK Airport. Ken Davis, Assistant Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Front desk was very efficient

Posted Mar 6, 2017
It was a little farther from the airport than expected
Comment from Hotel Management
Mar 6, 2017 by agm, Hotel Management
Dear Tracy, Thank you so much for the nice review and kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. We are sorry that the location of the hotel was not appealing to you. We offer a complimentary shuttle service that can take you to the airport, and we would be happy to offer recommendations for local sights. We hope that you will take advantage of this on your next visit so that we can provide you with a better experience. We look forward to welcoming you back soon. Ken Davis Assistant Manager