Near Times Square
Posted Oct 12, 2016
good location, room was clean and well appointed. Beverage cooler in the room. Staff was friendly. I'd stay again.
I had two issues though. One, the rooftop club that had a line of people waiting to get into the hotel. They were entering through a different door, but on Friday night they dedicated one of the three elevators to those patrons, and on Saturday they dedicated two of three elevators. Being that it's a 32 floor hotel, the one remaining elevator took a very long time, and when it did arrive, it would not register our cards to get us to our floors. We just kept riding up and down. When we got back to the lobby, I asked about using the "nightclub" elevator. The guy initially was resistant but then let us on. After a long night, that was frustrating.
Second thing, they put a hold on my account at check in for $100 more than the quoted rate. I was okay with that but on my third day, they took out another $190 hold that put my account in the negative. They said it was a system error and that it would fall off in a few days. And they offered to contact my bank directly to see if it could get released early but it was a holiday so my bank was closed. luckily I was traveling with someone who still had money. Everything did fall off after I checked out.
But generally I would stay again.