In the middle of an industrial area
Posted Aug 8, 2016
The biggest complaint I have with this hotel is the experience I had with the refusal of the hotel to honor my request for a standard room with two double beds. I had made my reservation through Expedia 10 months in advance and upon check in I was given a room with a king size bed. When I asked the front desk if they would honor my request, the front desk clerk stated they had no other rooms available. He informed me that since I had made my reservation through a third party (Expedia), they didn't have to honor my request. I travel frequently and have used Expedia for years and this is the first time I have had a hotel treat me in this manner. Not only did they put us in a room with one bed, but they also made sure they put me in a room that is below ground level, so when you look out the window you are looking at the foundation around the building and you can look up and see the bottom of the cars parked in back of the hotel. Even more special....
Would I ever return to this hotel? I can guarantee you they will never get my business again and I would never recommend this hotel to anyone. The hotel is also in the middle of an industrial area in a questionable neighborhood and I did not appreciate that either.
The rooms were comfortable and clean and some of the staff were friendly, yet many of the front desk staff were not overly friendly or helpful. Overall, I would give this hotel 3 stars. I wish I had spent more money and stayed at a nicer hotel,