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Thank you for taking the time to share your experience at the Fairfield Inn Manhattan Chelsea. We appreciate you choosing to stay with us and look forward to welcoming you back in the near future!
Celeste, Thank you for taking the time to share your experience at the Fairfield Inn & Suites Chelsea. We appreciate you choosing to stay with us and look forward to welcoming you back in the near future
6/10 Okay
Yui Pan
Mar 30, 2024
Liked: Cleanliness
the floor is wet
Yui Pan
Stayed 3 nights in Mar 2024
Response from Ayana on Apr 3, 2024
Yui Pan, Thank you for taking the time to share your experience at the Fairfield inn & Suites Chelsea. Rest assured, your feedback will be shared with management to avoid this from reoccurring.
6/10 Okay
Maria
Mar 25, 2024
Liked: Staff & service
.
Maria
Stayed 4 nights in Mar 2024
Response from Ayana on Apr 3, 2024
Maria, Your feedback is valued, thank you for taking the time to share your experience at the Fairfield Inn Chelsea.
Rooms are very small and tight. Walls are thin so you can hear everything.
Very clean though. No bar , but the Moxy hotel is literally across the street with a very good bar.
Convenient and close to metro, 34th st & 6th Ave. You have lots of options for restaurants, shopping, etc. Staff is very helpful and friendly.
Joel
Stayed 1 night in Dec 2023
Response from Yasayra on Feb 15, 2024
Thank you so much for your feedback! We hope to have you back soon!
6/10 Okay
Dana
Jan 29, 2024
Liked: Cleanliness
The front desk staff was wonderful. Cheng helped us bring our luggage to the room & unloaded for us. The gentleman who came when we were leaving just dumped the cart outside our door & ran. The room phone never worked despite requests at the front desk. The housekeeping was very good but the rooms needs more than 1 garbage can. Great breakfast spread too
Dana
Stayed 2 nights in Jan 2024
Response from Yasayra on Jan 30, 2024
Thank you so much for your feedback! We hope to have you back soon!!
6/10 Okay
Shander, St. George
Traveled with family and small children
Jan 25, 2024
Liked: Staff & service
Great properly, rooms a bit smaller than expected but friendly staff.
Shander
Stayed 2 nights in Jan 2024
Response from Yasayra on Jan 30, 2024
Thank you so much for your feedback! We hope to have you back soon!!
Room was a good size and clean. Loved the hot breakfast buffet. Staff was great, my remote control stopped working on the TV at 2:00 AM went down to the desk and got new batteries. Also free bag check.
alfons
Stayed 3 nights in Jan 2024
Response from Yasayra on Jan 30, 2024
Thank you so much for your feedback! We hope to have you back soon!!
Staff was very nice, the room was a little smaller than i expected but it had everything we needed; it was pretty clean . Walls are very thin so you can hear your neighbor sneeze, breakfast was pretty good and there was always coffee which we loved!
In the mornings the flower shops open and they display all of the greenery and flowers on the street which to me was a nice added bonus. Very close to the subway and walkable to Times Square - great location! The rooftop is nice also you can seee everything .
Jeangheni
Stayed 3 nights in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future!
It's proximity to subways and major attraction and streets
Damika
Stayed 3 nights in Jan 2024
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future
2/10 Terrible
James
Jan 7, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It's more like a 1-star motel. The windows don't keep out the street noise, the door doesn't keep out noise from the hall, the heat doesn't really work, the bathroom was cold, the towels were thin and scratchy, etc. I'm sorry I wasted my money here.
James
Response from Mercedes Rios on Jan 11, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of this matter is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future
6/10 Okay
Verified traveler
Jan 2, 2024
Liked: Cleanliness, room comfort
Verified traveler
Stayed 2 nights in Dec 2023
Response from Yasayra on Jan 16, 2024
Thank you so much for your feedback! It allows us to work in areas that need improvement.
8/10 Good
Daeyoung
Jan 2, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The basic amenities were quite limited. No slippers or toothbrush. You can ask for toothpaste though.
Plus the room was too dark.
Other than that, it's close to Penn station and 28th st metro so it was quite convenient to move around in the city.
Daeyoung
Stayed 2 nights in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Hope you choose to stay with us again when your travels bring you back to the area.
The location was perfect for train travelers and right near everyplace you want to be! Comfortable beds. Unit is small, but has all you need for a comfortable nights sleep.
Lisa
Stayed 1 night in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future
Public transit is nearby. Staff are great and accommodating. Rooms are clean and comfortable.
CATHERINE
Stayed 2 nights in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future
Thank you so much for your feedback!!! It means a lot to us. We hope to have you back soon!
10/10 Excellent
Santiago
Dec 26, 2023
Santiago
Stayed 6 nights in Dec 2023
Response from Yasayra on Jan 16, 2024
Thank you so much for your feedback!!! It means a lot to us. We hope to have you back soon!
6/10 Okay
Amanda
Dec 24, 2023
Liked: Cleanliness, staff & service
Heating did not work properly. Loud construction in the middle of the night on 28th, we asked to move rooms to no avail. Breakfast was packed and basic.
Amanda
Stayed 3 nights in Dec 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are sorry you had issues with your heating. Your feedback was shared with the leadership team to ensure this doesn't happen again.
This hotel had everything I needed— hot breakfast, gym, roof deck and a good room. Front desk staff was very attentive and helpful.
Helga
Stayed 1 night in Dec 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy you enjoyed your stay!
8/10 Good
M, washington
Dec 20, 2023
M
Stayed 3 nights in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future!
The hotel was very welcoming and friendly. The location was also very close to the city and nearby subway.
Raul
Stayed 3 nights in Dec 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy you enjoyed your stay!
8/10 Good
Adrian
Dec 15, 2023
Adrian
Stayed 5 nights in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future!
It was clean and quiet. The staff were efficient and helpful.
Nancy
Stayed 3 nights in Dec 2023
Response from Yasayra Rivera on Dec 14, 2023
Nancy,Thank you so much for your feedback! It means a lot to us. We hope to have you back soon!
8/10 Good
Cynthia
Traveled with family
Dec 8, 2023
Liked: Cleanliness, staff & service, amenities
All the staff was amazing and helpful. So friendly and inviting. I wish the breakfast area was updated and a little nicer. The room we got was not nice. The bathroom shower was horrible
Cynthia
Response from Yasayra on Feb 15, 2024
Thank you so much for your feedback! We hope to have you back soon!
10/10 Excellent
Dino
Dec 4, 2023
Dino
Stayed 1 night in Dec 2023
Response from Yasayra on Dec 11, 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!
Reliably Marriott with great beds, nice decor. Location was really extraordinary - walking distance to everything and extremely convenient to the subway. Highly recommend it. Oh, and check out the penthouse deck!
Amy
Stayed 5 nights in Nov 2023
Response from Yasayra on Dec 11, 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!