Ratings based on 674 Verified Reviews

4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota, Colombia

good location, nice breakfast

Posted May 12, 2017
Pros: Breakfast, location
Cons: bed size
Location: very close to penn station
location was very convenient and staff was very kind, the breakfast is excellent with lots of options and all very good and healthy, the restaurant was a bit small. room and beds were extremely small, i asked for a room with 2 double beds and were semi double, one of the beds was too close to a marble desk which made sleeping in that side of the bed a real risk. In general is a very good option based on new york prices
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
Overall good service, cleanliness and location. Only an issue with the reservation that was some mix up, but the hotel staff was able to manage it.
4 out of 5
Recommended
for Everyone
by A verified traveler from colombia

Good location, great breakfast and front desk

Posted Apr 20, 2017
Hotel is well located, people in the front desk was very nice, the breakfast was excellent. Room was tidy, a Little carpet smell... But ok . Room space is very reduced but overall good price-benefit balance
2 out of 5
by A verified traveler

Was relocated

Posted Apr 16, 2017
Pros: Overbook the room, and relocate the guest to a lower quality hotel without prior notice and communication
Cons: Improve the booking system
Location: Location is okay
After a long day meeting, when checking in the hotel, I was told that there was no room available, and was relocated to the recently opened Hotel Hayden cross the street. The Hotel Hayden is small and uncomfortable. The bed and pillows are very, very cheap qualities!
5 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Mar 5, 2017
Close to everything . Safe neighborhood. Choices of good restaurants around
4 out of 5
Recommended
for Couples
by A verified traveler from Delaware

Birthday Week End

Posted Mar 1, 2017
Husband treated me to NYC for a milestone weekend. Hotel was a great location for us. Staff at desk were very nice & helpful. Breakfast was good. Room appeared to be recently renovated. Bed was comfortable. Would suggest this for a short stay in NYC.
2 out of 5
by A verified traveler from Chelsea, NY

Choice between location and comfort

Posted Mar 1, 2017
The hotel was in a great location, however the hotel room was very very small. There were stains on the carpet and everytime someone came out of theIraq room you could hear the door slam (woke me a few times during the night). Hotel staff was friendly but breakfast was subpar and cold even though I went as soon as it started being served.
5 out of 5
by Nancy Rose

Friend trip to NYC

Posted Feb 15, 2017 on Hotels
Wonderful staff. Location was great & breakfast was a good variety. Our room was clean ,quiet and a view of the Empire State Building! Will stay there again!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
Great area and comfy room!! Great free breakfast:)
4 out of 5
Recommended
for Everyone
by A verified traveler from Ithaca

Convenient, affordable hotel in Midtown Manhattan

Posted Feb 10, 2017
Pros: Very convenient and affordable. Good quality for the price.
Cons: Breakfast was a little underwhelming.
Location: In the shadow of Empire State Bldg, near Penn Station, nice West African food-by-the pound place nearby, also Doughnut Plant.
Only there one night to see a show. Were able to check in early. Subway stop on same block. Lots of restaurants nearby. Walked to the show at Joyce Theater.