Exterior detail

Reviews of Fitzpatrick Grand Central

4 out of 5
Fitzpatrick Grand Central
141 E 44th St, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1004 reviews" "
Rating 8 - Good. 235 out of 1004 reviews" "
Rating 6 - Okay. 65 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Rick

Business traveler
Disliked: Cleanliness, property conditions & facilities
Unfortunately, this was disappointing from a cleanliness perspective. It’s also extremely dated and in poor aesthetic condition. Perhaps my expectations were overstated given the price of the room.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 28, 2024
Dear Rick,Thank you so much for taking the time to post your review online on your recent stay. It was unfortunate that we did not meet your expectations. We are currently updating our rooms if you wish to come back as I am sure they will be to your liking.We truly appreciate your honest feedback as it only helps improve our services.Looking forward to welcoming you backKindest Regards,Andrea Pazmino

10/10 Excellent

Cassandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel when in Manhattan for work.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Mar 17, 2024
Dear Cassandra,Thank you so much for taking the time to post a review online on your recent stay with us. We truly appreciate your loyalty to our hotel and continue to come back! We shall see you on your next trip to Manhattan!Warmest Regards,Andrea Pazmino

8/10 Good

Terry, Palisades Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Feb 29, 2024
Dear Terry Thank you for your recent feedback, we are glad you enjoyed your stay with us, and we hope to welcome you back again in the future, Kindest Regards Andrea Pazmino

8/10 Good

Thefania

Liked: Staff & service
The carpet in our room needed to be replaced as well as refresh with paint. The sheets definitely need to be replaced as they did not smell fresh. Otherwise, it was a great location and the staff was the best!
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Feb 29, 2024
Dear Thefania We are delighted you enjoyed your stay with us and are grateful for your honest feedback. We take our feedback very seriously and have rectified the issues you addressed about your stay, we hope to welcome you back to us again in the future, Kindest Regards Andrea Pazmino

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Consistently professional and pleasant
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Feb 29, 2024
Dear William Thank you for your recent feedback, we appreciate your kind words and are glad you enjoyed your stay with us. We look forward to seeing you again on your next visit. Kindest Regards,Andrea Pazmino

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking or transit. Excellent staff attitude and service.
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Feb 29, 2024
Dear Brendan, Thank you for your recent feedback, we are delighted our staff looked after you so well during your stay. We look forward to seeing you again in the future., Kindest Regards,Andrea Pazmino

6/10 Okay

Cassandra

Business traveler
Liked: Staff & service, amenities
I usually love the Fitzpatrick; it's my go-to hotel when I'm here for work due to its proximity to our store. The staff is always super nice and while it's an older hotel, the rooms are usually fine. This time was a little different though -- the room I was in had no working heat (it's February). They did have a space heater in the room and to their credit, it kept the room at a decent temp. But leaving that on all day and night is a fire hazard and I felt like I couldn't leave it on while I was out of the room -- I kept coming back to an ice box. Not the end of the world if that's the only issue but in addition, the room REEKED of mold. You could see it on the shower tiles, you could see cracks and patches on the ceiling from where rain had leaked through the window (meaning, there was likely mold in the ceiling) — I ended up with a headache the first night from the overwhelming smell. Again, old hotel, things like this happen, but it wasn't a pleasant experience this time around. I will likely be back because I've had mostly positive experiences with this location but this trip fell below expectations.
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Feb 23, 2024
Dear Cassandra, Thank you for your honest feedback on your recent stay, we appreciate the honesty, we take this very seriously and its feedback like this that helps us to improve our standards and services. I would like to take this opportunity to inform you we have amended the issues you mentioned in your review, and we are continuously working to improve our rooms to our guests' expectations. Thank you for staying with us and we look forward to seeing you again in the future, Kindest Regards Andrea Pazmino

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and helpful - especially Jeff who checked us in!
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Feb 15, 2024
Dear Elaine, Thank you for your kind feedback on your recent stay with us, we look forward to seeing you again in the future,Kindest Regards,Andrea Pazmino

10/10 Excellent

LESLIE

Liked: Cleanliness, staff & service, property conditions & facilities
Always a favorite location
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Feb 15, 2024
Dear Leslie, Thank you for your kind feedback on your recent stay with us. We look forward to hosting you again in the future, Kindest Regards Andrea Pazmino

8/10 Good

Christopher

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Feb 9, 2024
Dear Christopher,Thank you for your feedback, we are glad you chose to stay with us, and hope to see you again in the future, Kindest Regards Andrea Pazmino

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations. Will stay again
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 9, 2024
Dear Christine,Thank you for your kind words regarding your recent stay with us. We look forward to welcoming you back in the future.Kindest Regards Andrea Pazmino

8/10 Good

Linda Susan, West Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Fitzpatrick Hotels are always very welcoming and not ce to stay in. This location was quite noisy however and in a very busy area.
Stayed 3 nights in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Linda Susan, Thank you for your honest feedback, we are glad you enjoyed your overall stay with us and that the team looked after you, we hope to see you again soon.Kindest Regards Andrea Pazmino

10/10 Excellent

Joseph

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Assistant General Manager on Feb 9, 2024
Dear Joseph, Thank you for your feedback, we are happy to hear that you enjoyed your stay with us. We hope to see you again soon. Kindest Regards,Andrea Pazmino

10/10 Excellent

Cecil

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff added flavor to the experience. It was very charming
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 9, 2024
Dear Cecil, Thank you for your kind words about our staff, we are glad you were looked after so well, we also hope to see you again in the future. Kindest Regards,Andrea Pazmino

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 9, 2024
Dear Mary, Thank you for your recent feedback, we are delighted you enjoyed your stay with us. Kindest Regards,Andrea Pazmino

10/10 Excellent

Carmen

Business traveler
Liked: Amenities
Terrific. Just one problem, which I managed to solve: I have three electronics, all of which need to be charged overnight. Both in the room and the bathroom presented one difficulty: thr plugs kept falling out of the sockets. I finally used just one for the night and the other in the morning. Could have been worse. Thank you CH
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 9, 2024
Dear Carmen, Thank you for your great feedback, we appreciate your kind words, and hope to have you back in the future. Kindest Regards,Andrea Pazmino

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel -- nice staff and great location, right in the thick of it. I will stay regularly during NYC trips (that was my third or fourth stay).
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Feb 9, 2024
Dear Chad, Thank you for your kind feedback, we are glad you enjoyed your stay with us and hope to see you back soon. Kindest Regards,Andrea Pazmino

8/10 Good

Theresa-Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Listed as having parking but they did not have parking
Stayed 2 nights in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Theresa-Ann, Thank you for your recent feedback we are glad you enjoyed your stay with us, we do have affiliations with a parking garage nearby, we hope to see you again in the future. Kindest Regards Andrea Pazmino

10/10 Excellent

Meghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at the Fitzpatrick Grand central with my boyfriend around Christmas. We’ve already talked about staying there again the next time we go to NYC!!
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Meghan, we are delighted you enjoyed your stay with us, and can't wait to welcome you back to us shortly, Kindest Regards Andrea Pazmino

10/10 Excellent

Wilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Wilton, Thank you for your kind feedback on your recent stay with us, we hope to see you again in the future.Kindest Regards Andrea Pazmino

10/10 Excellent

Nora

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Deal
Couldn't have asked for a better experience, staff were fantastic and a nice welcome after a long day. Hotel was really clean and this is a very convenient spot , I would definitely recommend this and I plan to stay there again. Staff Alexandria and Alexis helped me in the morning and were very professional and positive!
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Nora, Thank you for your very kind feedback, we are delighted you enjoyed your stay with us and that our team looked after you so well. Thanks again.Kindest RegardsAndrea Pazmino

10/10 Excellent

Jaskaran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Jaskaran Thank you for your feedback, we are glad you enjoyed your stay with us, and we hope to see you again soon. Kindest RegardsAndrea Pazmino

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Matthew, Thank you for your kind feedback. We are glad you enjoyed your stay with us, and hope to see you again soon. Kindest RegardsAndrea Pazmino

8/10 Good

Demba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Demba, Thank you for your feedback, we are glad you enjoyed your overall stay with us, Kindest RegardsAndrea Pazmino

8/10 Good

Jose

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here and the staff was beyond helpful to me and my family will definitely be booking again for location, staff, and availability!
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Jose, Thank you for your kind feedback, we are happy to hear that you were looked after so well by the team, we look forward to seeing you again soon, Kindest RegardsAndrea Pazmino

10/10 Excellent

Rose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Rose, Thank you for your kind feedback, we look forward to welcoming you back in the future.Kindest RegardsAndrea Pazmino

10/10 Excellent

MEHMET

Stayed 2 nights in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Mehmet, Thank you for your feedback, we are glad you enjoyed your stay with us. Kindest RegardsAndrea Pazmino

10/10 Excellent

Maris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Maris, Thank you for your feedback, we are delighted to hear you enjoyed your stay with us.Kindest RegardsAndrea Pazmino

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff was lovely and very welcoming. The room was clean and the bed incredibly comfortable. I would definitely to stay there again.
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Anonymous,Thank you for your kind words, we are glad to hear you enjoyed your stay with us. We look forward to seeing you again. Kindest RegardsAndrea Pazmino

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warming and Inviting
I always enjoy returning to the Fitzpatrick Hotel. The rooms are spacious (well, for NYC), clean and very quiet. Best of all is the staff - warm and engaging. They really make you feel like you're an old friend. Looking forward to my next visit "home"!
Stayed 2 nights in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Phyllis,Thank you for your kind feedback, it was great to hear the staff looked after you so well and they are looking forward to doing that again for your next stay.Kindest RegardsAndrea Pazmino

10/10 Excellent

Camille

Traveled with partner
Liked: Property conditions & facilities
Good location
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear Camille, Thank you for your recent feedback we are glad to see you enjoyed your stay with us. We look forward to seeing you again in the future.Kindest RegardsAndrea Pazmino

10/10 Excellent

JOHN

Stayed 1 night in Dec 2023
Response from Assistant General Manager on Feb 9, 2024
Dear John, Thank you for your kind feedback we hope to see you again soon. Kindest RegardsAndrea Pazmino

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good brother trip
I met up with my brother and we stayed here for an evening. We really enjoyed the bar. The Irish breakfast was very good. In the room is exactly what we needed. Great location.
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Response from Assistant General Manager on Feb 9, 2024
Dear Samuel Keith, Thank you for your kind words about your recent stay with us, we look forward to seeing you again in the future, Kindest Regards Andrea Pazmino

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fitzpatrick Grand most charming property
Everything was Five Star except for the Saloon/Dinning area. Staff was short and doing multiple jobs. Result was less than par food and service. The coffee service first thing in the morning both days was amazing. All in all a lovely stay in a most charming property with a very calming location. Will stay there again for sure.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely experience at the Fitzpatrick Grand Central! Every experience I had with the front desk staff, housekeeping, etc was so warm and welcoming. I got really bad food poisoning my first night there and I called the front desk to ask if they could bring up some bottled water and they were so kind about it and placed two bottles outside my door. The bed in the room was sooo comfortable it was hard to get up in the mornings. Cozy and beautiful lobby, esp at Christmas time. Super clean rooms. 10/10!
Stayed 3 nights in Dec 2023

8/10 Good

Sondra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always available and ready to help. Keeping our bags before and after our stay was done with ease. I did ask for extra towels because there was only one bath towel in our room for two people. The extra towels never arrived. It is nice and convenient to the Thanksgiving Parade route.
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, especially Brendan was a very helpful person
Stayed 2 nights in Nov 2023

10/10 Excellent

Matthew S

Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Jodi

Stayed 4 nights in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
not really worth the price
Given that the room cost $400/night, I would have expected there to be newish towels. Mine were frayed and pretty thin. Also the carpeting was covered in stains. the bed was comfortable, but the shower had very little water pressure and the tub was clearly stopped up (most likely with hair). This latter was not at all pleasant. Room 613
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, great location. No ice machine, no drinking cups in the bathroom
Stayed 2 nights in Nov 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went great!
Stayed 1 night in Nov 2023

10/10 Excellent

daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was greeted by an intelligent and competent guy who remembered my name upon exiting and entering the hotel during my stay.
Stayed 4 nights in Oct 2023

8/10 Good

Maureen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Michael

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bed was delapidated on one side. The overhead light in the bathroom didn't work. Only 1 of three bulbs in the overhead main room worked. The picture spontaneously fell off the wall. The thermostat didn't work. One of the elevators broke down.

6/10 Okay

Lisa

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired and not the best
The room was VERY dated and the carpet stained. Bed was fine. Ok if not hanging out in the room. I had a rickety balcony next to a massive air blower that was so loud that it was impossible to sit outside in it. Needs a total overhaul.
Stayed 2 nights in Oct 2023