Ratings based on 561 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Did not get what I originally booked for

Posted Aug 20, 2015
I booked for a room. Payed the extra for the upgrade thru Expedia. Got to the hotel. Checked in. Got to the room to find out that the room I booked was not what I got. Went back downstairs to then be told by the front desk that they were booked and couldn't give me the room I booked for. They told me that they couldn't accommodate me for the room I paid for. But when I went to check the site, there were still similar rooms like the one I paid for available. They couldn't tell me that when I was originally checking in. Will never go back to this place.
1 out of 5
by A verified traveler from New Jersey

DO NOT WASTE YOUR TIME AND MONEY

Posted Aug 10, 2015
This hotel is horrible. The staff is lazy, unenthusiastic, and sadly "apologetic." I say that because when I expressed my concerns all they did was apologize. When you travel over an hour and pay almost $200 to stay 1 night in a hotel, you expect to be accommodated, not inconvenienced. The shower in my bathroom was not cleaned and reeked of urine. On top of that, I requested a refrigerator that was delivered to me both wet and dirty. THEN I was overcharged an extra $50 that I now have to wait "7-12 business days" to be refunded. You would think after being inconvenienced several times the manager would AT LEAST provide a refund on the parking garage, something.... Anything would be better than "sorry" at this point. Honestly it's sad because this property has much to offer. If it was ran better and kept their guests in mind like Sheratons claim, I believe they would receive a lot more business. The restaurant and roof top bar are both very nice but also very empty....
5 out of 5
Recommended
for Everyone
by A verified traveler from Fl

Very good.

Posted Aug 6, 2015
Confortable hotel and very convenient, with an affordable restaurant on the first floor. Entrance to Metro at a walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveler

만족합니다..

Posted Aug 6, 2015
객실도 깨끗하고 7층 전망도 매우 좋았음.. 빠가 있어 맥주한잔 하기에도 좋음.. 식사는 대체로 비싼편임.. 대체로 만족합니다..
5 out of 5
Recommended
for Everyone
by A verified traveler from Boise ID

NIce hotel close to Manhatten

Posted Jul 27, 2015
Pros: Staff. Excellent-excellent-excellent. Such a breath of fresh air. From uniforms, to language, to attentiveness was great!
Cons: Check on the AC units more often
Location: 5 blocks from subway station. Not sure of things to do close as we went to Manhattan most of the time or to Forest Hills.
These folks were helpful after a horrible experience at a different brand. Prices were reasonable and service was excellent. AC would quit intermittently. Liked the small in hotel diner. Staff was attentive and helpful.
4 out of 5
Recommended
for Families
by A verified traveler

Belle vue et pas de metro

Posted Jul 20, 2015
Pros: Pas de metro et prope, prix de qualite
Cons: Pas grande choose par rapport ce prix
Location: Pas de metre
Pas de metro et pratique, 18mins à timesquare,la chambre est prope,
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh PA

Enjoyable stay, easy access to Manhattan

Posted Jul 19, 2015
Pros: Self parking; Close to Subway station; Close to corner store; View of Manhattan
Cons: The room needs better privacy window screen in bathroom.
It is comparatively more affordable than Manhattan hotel rooms. Hotel staff are friendly and helpful at check-in and directing us to underground parking.
5 out of 5
Recommended
for Everyone
by A verified traveler

A quite oasis

Posted Jul 8, 2015
Hotel is very clean and quiet cafe have good food as well as drinks no pool in hotel that's OK
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jun 30, 2015
I lived in NYC for 5 years and felt picky when trying to find a hotel for a recent visit. This hotel was great because it is very new, has a nice rooftop bar with views of Manhattan, right near the Queensboro plaza stop (7, NQR) and the 39th Ave NQ stop - so this offers lots of convenience to other locations in NYC. But a big component was it was far cheaper than other NYC hotels I highly recommend!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable, clean, upscale

Posted Jun 16, 2015
I definitely enjoyed every minute of it. From their rooftop bar to their outside sitting area, to the great room service and quality of food in the restaurant. It was amazing !! Me and my boyfriend enjoyed it and I love the area. I mean being a nyc native knowing the traffic that New York city has. This location couldn't be more perfect. You are close to the city, Brooklyn, queens. 25 minutes from the Bronx and Harlem it's awesome. And you can definitely find free parking as well close to the hotel. I loved it and will definitely be visiting when I'm in town again. Management was exceptional as well!!