Ratings based on 1,372 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Feb 1, 2016
Pros: The staff was very nice, friendly and welcoming. Brian was courteous when he checked us in. Like the complementary bottled water in the room.
Cons: Bathroom could be better cleaned.
The hotel was conveniently located for the purpose of our stay (conference). However, the room was very small, I would recommend this hotel for vacation. This hotel is fine if you stay at the hotel just to sleep, no room to relax. We had 2 double beds in the room and all the square footage was occupied, no extra room to put our luggage, the room felt tight and packed. The bathroom wasn't clean, I found a hair in the toilet so I quickly went and got disinfecting wipes before using the toilet.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

nice hotel

Posted Jan 26, 2016
Pros: hotel was good, staff was excellent
Location: location good , lots of places to eat
staff was excellent Jesse and Alison, they helped with getting a room with a view and with info in the area
Comment from Hotel Management
Jan 27, 2016 by pcaruso , Hotel Management
Hello there, Thank you for your great feedback! Especially your mention of two wonderful staff members Jesse and Allison. I will be sure to share your feedback with them. I hope to see you again soon Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

SOHO Hotel location

Posted Jan 21, 2016
Cons: get a parking association with a place closer to the hotel
walkable to resturants, music venues, shops. Staff friendly and helpful. Parking 4 blocks away which is a bit inconvenient in inclement weather
Comment from Hotel Management
Jan 27, 2016 by pcaruso , Hotel Management
Sharon, Thank you for your feedback. I do apologize regarding the garage location. I understand the inconvenience that must have caused, especially after the recent weather. I am however pleased to see that you enjoyed the Soho location and our staff! I hope we have the pleasure of hosting you again in the near future. Kind regards,
4 out of 5
Recommended
for Families
by A verified traveler from Oak Hill, VA

Convenient hotel for NYU

Posted Jan 19, 2016
Pros: Great staff, great location, very clean rooms.
Cons: Better lighting in the basement.
Location: Close to NYU, lots of great eateries and shopping. On a quiet street. Close to the Holland Tunnel.
The staff at the Four Points by Sheraton was extremely helpful and friendly. The room was clean and comfortable. The location is very convenient to NYU, where we were headed. There are lots of quick eating places around and it is on a quiet street with not much traffic. Two complaints - the parking was about six blocks away. But, it was much less expensive than most overnight parking garages in NYC. Also, the hotel bathroom, fitness room and vending are located in the basement, and it's kind of dark and scary down there.
Comment from Hotel Management
Jan 22, 2016 by patricia c , Hotel Management
Hello there, Thank you for taking the time to share your feedback with us! I am pleased to see that we met your expectations and that you enjoyed the Soho Village location! Thank you for choosing the Fourpoints Soho and I hope we see you again soon! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Convenient, well-run downtown hotel

Posted Jan 1, 2016
Pros: Friendly, clean and good maid service.
Cons: Coffee and tea making facilities on the room were adequate, but could be better.
Location: The hotel is convenient for Greenwich Village, Tribeca and anywhere downtown.
This is the second time we've stayed here, and it has been equally good both times. The staff are friendly and professional, the rooms are clean and well-maintained.
Comment from Hotel Management
Jan 6, 2016 by pcaruso , Hotel Management
Dear guest, Dear guest, Thank you for your feedback! I am pleased to hear that you found the staff to be friendly and accommodating, the room to be comfortable and that you enjoyed the Soho location! I do however I do hope we have the opportunity to host you again in the near future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Soho, Dominique Ansel Bakery..

Posted Dec 31, 2015
I was shocked by the size of the room, however, staff was very nice and it was a great location to walk to Soho. There was Trump Soho crossed a street.
Comment from Hotel Management
Dec 31, 2015 by pcaruso , Hotel Management
Dear guest, Thank you for your feedback regarding your recent stay. I am happy to hear that the staff was friendly and that you enjoyed the Soho area! Thank you for choosing Fourpoints and we hope to see you again soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

The people that worked there were wonderful.

Posted Dec 28, 2015
We came at Christmas. They were so welcoming and festive. I loved the decorations and his upbeat they were all thru our stay.
Comment from Hotel Management
Dec 31, 2015 by pcaruso , Hotel Management
Dear guest, Thank you for your wonderful feedback! We are so pleased to hear that you enjoyed your Holiday with us and that the team was upbeat and freindly throughout you stay. We thank you for choosing us and hope to see you again soon! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Return Every Year....

Posted Dec 12, 2015
Pros: The Staff is always friendly and helpful
Cons: Better located bathrooms in the lobby area......after a long drive....it's kind of a jaunt to make your way to the basement
Love this Hotel..... Staff is always super friendly and accommodating It's close to shopping....eating and entertainment in the SOHO area.... Close to 5th.....and Ave of the Americas...and Prince street shopping....only a few blocks away... easy to grab a cab.... If you enjoy walking and exploring SOHO this place is in a great spot......
Comment from Hotel Management
Jan 6, 2016 by pcaruso, Hotel Management
Dear guest, Thank you for your wonderful review! I am so happy to hear that the staff is always friendly and that you enjoy the Soho location and all it has to offer! We look forward to hosting you again next year! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Mass

Great downtown location

Posted Nov 29, 2015
While there was some construction going on in the adjacent building that made it a bit noisy in the morning this hotels proximity to SoHo, Chesea and the Flatiron districts made up for it. Friendly staff and comfortable beds.
Comment from Hotel Management
Jan 6, 2016 by pcaruso , Hotel Management
Dear guest, Thank you for your feedback! I am pleased to hear that you found the staff to be friendly and accommodating, the room to be comfortable (especially the Four Comfort bed) and that you enjoyed the Soho location! I do however apologize for the outside noise, I can understand how inconvenient that must have been. I do hope we have the opportunity to host you again in the near future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from k

Excellent all round

Posted Nov 29, 2015
Ultra comfy beds, had the best sleep ever. Good sized rooms especially for New York. Top location. Delightful staff. This is my place to stay in NYC from now on..
Comment from Hotel Management
Jan 6, 2016 by pcaruso , Hotel Management
Dear guest, Thank you for your feedback! I am pleased to hear that you found the staff to be friendly and accommodating, the room to be comfortable (especially the Four Comfort bed) and that you enjoyed the Soho location! I do hope we see you again soon in the near future! Kind regards,