Ratings based on 191 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Feb 25, 2016
Pros: Service was extremely polite, and conceirge was very helpful
Cons: Tv's for size of room were to small. Over all feel was not that of a 5 star in the rooms
Hotel for a 5 star had wear and tear on it. Tv's are out of date and small for the room. Elevator at one time wouldn't shut due to the wind in the shaft and just told us to push it together. Had us get on and off 3 to 5 times.
5 out of 5
by A verified traveler from Miami, FL

Great Midtown location

Posted Feb 20, 2016
The hotel was amazing! The staff was attentive and helpful.
5 out of 5
by Louis R. from San Juan, Puerto Rico

Un gran hotel de lujo para NYC

Posted Feb 18, 2016 on Hotels
Este es un gran hotel de lujo pues es de ambiente tranquilo, elegante y muy respetuosos que a la vez tiene un excelente salón de bar con buena música de fondo y muy concurrido. Lo pasamos super.
5 out of 5
by A verified traveler from 東京

便利

Posted Feb 11, 2016
どこへ行くにも便利でした。また、シャワーも動くものが付いていて助かりました。お部屋も清潔感があり、とても良かったです。
5 out of 5
by Yoshimi

This traveler left a rating score only Posted Feb 4, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Jan 24, 2016 on Hotels
I called from the airport to check if they had received my early (11:00am) check-in request Since a room was available they confirmed immediately. Everything was perfect except that at arrival, no bellman at the door and had to carry my suitcase up the first flight of stairs where the front desk staff could hear me. They apologized and another bellman came down the stairs to retrieve it.
5 out of 5
by A verified traveler

New York luxury and convenience at if finest

Posted Jan 5, 2016 on Hotels
Great hotel and location! Good service. Room could have had a nespresso machine though !
5 out of 5
by Daniela

This traveler left a rating score only Posted Jan 2, 2016 on Hotels
5 out of 5
by A verified traveler from Toronto Canada

Posted Dec 21, 2015
Pros: location, staff, food all top notch bar and ambience were excellent
Cons: well likely needs a small cosmetic freshen up, bar closed at 1 which seemed strange.
Great hotel, near shopping, businesses and Central Park.
5 out of 5
by Shoji from Tokyo

Excellent !!

Posted Dec 19, 2015 on Hotels
ハネムーンで5泊しました。式の直後で疲れていましたが、着いた時から安心して過ごせるホテルだと感じました。ちょっとした世間話でハネムーンと知ってか、ウェルカムシャンパンやTY Barでのデザートなどを振る舞っていただきました。部屋は天井が高く開放感があり、簡素な印象ですが無駄のない高い質の家具があり、空調は乾燥しない暖房でした。接客は丁寧で日本語対応もあり、コンシェルジュの手配も手際よく、求めているすべてのものが、ベストな状態で既に準備されている、最高のおもてなしでした。幸せな時間を得る環境を与えて頂いたことに心から感謝します。