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Spacious rooms, very clean, staff were wonderful, great location.
Elena
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Elena, it’s delightful to hear that you appreciated the spacious rooms and cleanliness of The Gardens Sonesta ES Suites New York. We're thrilled to know that our wonderful team members and the prime location contributed positively to your stay. We can’t wait to have you back for another incredible experience.
Thomas, it's delightful to hear about your experience at The Gardens Sonesta ES Suites New York. Your satisfaction with the room and commendable interaction with our team members are what we aim to achieve. Thank you for the feedback. We're eager to welcome you back in the future.
Ashley, it's wonderful to know that you had a great experience at The Gardens Sonesta ES Suites New York. We appreciate your high rating and hope to have the pleasure of welcoming you back in the future. Thanks for choosing us.
8/10 Good
Jeffrey
Apr 15, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Jeffrey
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Jeffrey, it's fantastic to see your positive rating for The Gardens Sonesta ES Suites New York. We hope your stay was enjoyable and that we can welcome you back in the future. Thank you for choosing us for your visit to New York.
Staff excellent Location great
balcony upgrade appreciated and wonderful but the excellent room location was a little diminished by the fact that some room features (shades for instance) were in process of being refurbished and thus not functioning. For us it did not matter as we were not in room much. Hopefully by next time all will be finished. We'd stay here again for sure. Desk staff and housekeeper especially nice. Polly M.
parsla
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Parsla, thank you for your high recommendation of The Gardens Sonesta ES Suites New York. We're glad you appreciated the balcony upgrade, and found our location to your liking. Our team members, especially at the desk and housekeeping, are thrilled to receive your compliments. We're continuously working on improving our facilities and we appreciate your understanding regarding the refurbishment activities. Look forward to welcoming you back soon.
Room was big and we were in the neighborhood that we need to be in. They even had a bed time book for our 4 year old.
Vincent
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
Vincent, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're thrilled to know that our spacious rooms provided enough comfort and convenience for your family, and it's delightful that our little extra touch with the bed time book was appreciated. We strive to take care of our guests with thoughtful gestures like these. Hope to see your family again on your next visit to the area.
very clean and spacious hotel it also has parking!!
Jakelin
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Jakelin, it's a joy to hear you found the spacious environment and cleanliness at The Gardens Sonesta ES Suites New York to your liking, as well your appreciation for our parking amenities. We're pleased your stay met expectations and hope to host you again on your next visit.
Staff were pleasant and professional, room was clean. Excellent hotel for the price point.
Benjamin
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Benjamin, we're thrilled you found your stay at The Gardens Sonesta ES Suites New York to be excellent. It's wonderful to hear that your room was spotless and our team members were friendly and competent. We look forward to welcoming you back for another great stay.
Great hotel for traveling with families. Spacious room for NY with kitchenette. Nice neighborhood that was away from too much NY hustle and bustle. Very close walking to Central Park and great restaurants in the area.
Lisa
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Lisa, it's delightful to hear that The Gardens Sonesta ES Suites New York served as a perfect fit for your family trip. We're thrilled that the ample space of our rooms and the convenience of the in-room kitchenette added to your comfort. Our location, close to Central Park and excellent dining options, is indeed one of our prime assets. We eagerly anticipate your return visit, perhaps for another family adventure. Safe travels until then!
6/10 Okay
anne
Traveled with partner
Apr 2, 2024
Liked: Cleanliness
In check in reception person very rude
anne
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 3, 2024
Anne, we regret to hear your experience during check-in didn't match your expectations. Courtesy and helpfulness should always characterize our reception team and we are saddened to hear that you had a different experience. We will make sure those expectations are met in the future. Thank you for your feedback.
Kelly-Marie, thank you for your positive rating of The Gardens Sonesta ES Suites New York. We're thrilled to know that your experience with us was great. We hope to host you again in the future and deliver an even better experience.
Really enjoyed our stay here, the one bedroom was plenty big for our family of 5, and it was an easy walk to the subway, and getting downtown only took 10-15 minutes. The staff was great and we took advantage of valet parking.
Michael
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Michael, it's delightful to hear about your wonderful experience at The Gardens Sonesta ES Suites New York. We're thrilled that our spacious one-bedroom suite accommodated your family comfortably and that our accessible location added convenience to your travels. We appreciate your kind words about our team members and the valet parking service. Thank you for choosing us, and we hope to serve you again in the future.
Thank you for the amazing rating, John!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The Gardens Sonesta ES Suites New York soon!Thanks again for leaving your feedback!
8/10 Good
DL
Mar 29, 2024
DL
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 19, 2024
DL, thank you for your review. We're delighted to see that you enjoyed your stay at The Gardens Sonesta ES Suites New York. Your rating is highly appreciated and will assist future guests when they look for accommodation. We hope to welcome you back again in the future.
10/10 Excellent
ricardo
Traveled with family and small children, Traveled with family
Ricardo, it's fantastic to hear that The Gardens Sonesta ES Suites New York provided the ideal setting for your family. We genuinely value and appreciate your warm endorsement. Please remember us next time you need a great family-friendly location in the city. Safe travels!
Mayelin, we're thrilled to hear you enjoyed your stay at The Gardens Sonesta ES Suites New York and found our room offerings to your liking. We look forward to welcoming you back in the future.
Great location for long term stay in Upper East Side! Really great staff, everyone was so accommodating no matter the issue!
Gail
Stayed 9 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Gail, it's delightful to hear you enjoyed your extended stay at The Gardens Sonesta ES Suites New York. We aim to provide a convenient and accommodating experience for our guests. We're particularly happy to know our team members were able to assist you throughout your stay. We look forward to welcoming you back in the future.
Thank you for the great rating, Lauren!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Gardens Sonesta ES Suites New York! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Tigran, it's great to hear you appreciated the tranquil atmosphere at The Gardens Sonesta ES Suites New York. Silence is indeed golden, especially in the hustle-bustle city. We would love to have you back for another peaceful stay.
Catriona, we're delighted to hear you enjoyed the roomy accommodations at The Gardens Sonesta ES Suites New York. Thank you for your positive feedback. We hope to welcome you back in the future.
Thank you for the wonderful rating, Robert!It's fantastic you enjoyed your time at The Gardens Sonesta ES Suites New York so much! We look forward to hosting you again soon for another amazing experience!
Ayse, it warms our hearts to hear that you found your stay at The Gardens Sonesta ES Suites New York to be satisfactory. We strive to maintain high standards so that every single guest's experience is as you have described. We hope to serve you again in the near future.
Ana, thank you for the concise review of The Gardens Sonesta ES Suites New York on Expedia. Your succinct feedback of clarity is much appreciated. We hope to see you again soon.
Hotel is within easy reach of Central Park and in an area with lots of great restaurants. Quieter than the areas around the main tourist attractions but easy walking distance of museums and galleries. Had to pay $21 per day per person for a resort fee (gym that we never use)! This was disappointing. Rooms spacious, clean and well maintained. Would stay again.
Kay
Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Kay, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're pleased to hear that you enjoyed our prime location nestled in a quieter yet easily accessible part of the city. Regarding the resort fee, its purpose is to provide numerous amenities for a variety of guest preferences. We appreciate your complimentary notes on the room cleanliness and maintenance. Our team takes tremendous pride in ensuring our guests feel right at home. Your feedback is valued and we certainly hope to welcome you back in the near future.
Juan, it's wonderful to hear that you appreciated the prime location of The Gardens Sonesta ES Suites New York. We strive to offer a convenient and enjoyable stay for all our guests. Thank you for choosing us and hope to see you again in the future.
Very good value for the money. Room was clean and spacious. All suites and small kitchen. Friendly helpful staff. Nice to have reduced rates at a parking lot across the street. Would definitely stay there again.
Steven
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Steven, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're thrilled to know you found our rooms to be clean and spacious, complete with a handy kitchenette. It's great to hear that our warm, accommodating team members added to the value of your stay. We're also pleased you made good use of the advantageous parking arrangements nearby. Your intention to revisit is the highest compliment we could receive. We eagerly anticipate your return.
6/10 Okay
Bindu
Traveled with partner
Feb 19, 2024
Liked: Cleanliness, staff & service
Great room size. Well equipped kitchenette. Friendly staff. Good fitness center.
One thing that would have made it excellent would be to have the ability to cast programming from personal device to TV.
The programming on TV was not worthy of watching.
Bindu
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Dear Bindu.Thank you so much for taking the time to share your feedback about your recent stay with us. We are thrilled you enjoyed our spacious rooms, well-appointed kitchenette, friendly staff, and fitness center. We always strive to provide our guests with the best possible experience, and it's wonderful to know that we succeeded in your case.Regarding your comment about the TV system, we understand that being able to cast personal content is important to our guests, and we apologize for any inconvenience that you experienced. Please know that we have taken your suggestions seriously, and we are pleased to inform you that we will be upgrading our TV system this summer to allow you to cast your favorite movies from your phone.Once again, thank you for your feedback, and we look forward to welcoming you back in the near future and making your stay even more enjoyable.
8/10 Good
Nicolette
Traveled with partner
Feb 18, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent staff very attentive and accommodating!
Nicolette
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Nicolette, we're thrilled to hear you had a delightful experience at The Gardens Sonesta ES Suites New York. It's great to know our team members were able to provide the attentive and accommodating service you deserved. We appreciate your kind words and look forward to welcoming you back on your next visit to the city. Safe travels!
Spacious and clean. And even had an entire kitchen!
Josephine
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Josephine, thank you for taking the time to share your experience at The Gardens Sonesta ES Suites New York. We're delighted to hear that you appreciated the large, immaculate rooms and the comprehensive kitchen area. It's heartening to know we could provide a setting that met your needs. Please come visit us again soon.
Kathleen, it's a pleasure to know your stay at The Gardens Sonesta ES Suites New York warranted a top rating! We thank you for choosing our hotel and are thrilled to have met your expectations. We eagerly anticipate your next visit.
Ana, thank you for your succinct yet impactful review! It's wonderful to hear that The Gardens Sonesta ES Suites New York provided an excellent experience for you. We hope to have the pleasure of serving you again in the future.
8/10 Good
Paige, MIDDLETOWN
Jan 19, 2024
Paige
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 9, 2024
Paige, thank you for choosing The Gardens Sonesta ES Suites New York and giving us a good rating. We're always here for your hospitality needs and look forward to your next stay.
Thank you for the fantastic rating, Gabriel!We strive to make all of our guests feel welcome and relaxed during their time at The Gardens Sonesta ES Suites New York! We can't wait to see you again soon.
Susan, we're delighted to learn that you had a fabulous experience at The Gardens Sonesta ES Suites New York! Your positive rating speaks volumes about our commitment to provide exceptional hospitality. We hope to welcome you back soon for another enjoyable stay.
My favorite New York neighborhood! One of my favorite blocks. My family and I loved our stay. It felt as though we were living in New York City. Shout out to Herman! - just awesome at the front desk! Will be back.
Jonathan
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Jonathan, we are thrilled to hear that you and your family felt at home during your stay at The Gardens Sonesta ES Suites New York. It's fulfilling to know you were able to experience the vibrant city life we pride ourselves on. Thanks for your kind words about Herman, our front desk team member. We can't wait to welcome you back in the future!
Adil, thank you for your rating of The Gardens Sonesta ES Suites New York! We are thrilled to know that your stay with us was a pleasant one. We look forward to welcoming you back in the future.
10/10 Excellent
Kalinda
Jan 6, 2024
Kalinda
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Kalinda, we're thrilled to see your five-star rating of The Gardens Sonesta ES Suites New York. Our team strives to deliver a world-class experience and we're delighted that it seems we were successful during your stay. We hope to welcome you back again soon for another enjoyable stay.
Staff always friendly and helpful with advice on recommendations. Great location. Perfect for families.
Katherine
Stayed 6 nights in Dec 2023
Response from Customer Service on Jan 8, 2024
Katherine, it's wonderful to hear that you found our team members at The Gardens Sonesta ES Suites New York to be friendly and helpful. We pride ourselves on our ideal location and suitability for all kinds of travelers, especially families. We thank you for your review and look forward to hosting you again in the future.
Thank you for the fantastic rating, Ana!It's outstanding you had such a wonderful experience at The Gardens Sonesta ES Suites New York. We care about the satisfaction of our guests. We can't wait to see you again soon!
Staff downgraded us even though we paid for a different room
Juliette
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Juliette, we're genuinely sorry to hear about the experience concerning your room allocation. We place great importance on delivering the exact service that our guests pay for. Your discomfort is not representative of the high standard we typically uphold at our premise. We would greatly appreciate the opportunity to turn your experience around on your future visit.
Peter, it's fantastic to read that you had a wonderful experience at The Gardens Sonesta ES Suites New York. We truly value your feedback and look forward to welcoming you back on a future visit. Safe travels!
We stayed for 5 nights last week. The hotel was clean but is in need of updating. Rusty door hinges in the bathroom, cracked tile, and chipped bathtub.
The woman at check in was pleasant but the bellhop, older gentleman with mustache, was incredibly rude and out of line. The family checking in before us was from England and not accustomed to tipping. They offered a few dollars after the bellhop rudely requested a tip and then went on to say that he expects at least $10 for taking their bags up to their room. I was shocked.
The hotel is close to Central Park but not much of the other tourist areas.
On our last night our son came running in at 12am after seeing a rat or mouse run by his bed. When I called the front desk their response was asking if I wanted them to come set traps. What?! They did give him another room but only after I asked for one. We were on the 5th floor and it seems unacceptable for a mouse to be in our room. It caused my other 3 children to be woken up and we had to pack and move rooms at 12 in the morning.
We will not be staying at this property on our next trip.
Verified traveler
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
It's regrettable to hear that your stay didn't meet your expectations. We're truly sorry for any disturbances regarding the state of your room, and it's unfortunate that you had an encounter with a bellboy that didn't reflect our usual standards of courtesy. It's also disheartening that the location didn't fully suit your needs.We take issues of pests extremely seriously, and we have stringent measures in place to address such situations swiftly. In this case, it's unfortunate that it caused you discomfort and inconvenience. We appreciate your observations, and they provide us with the opportunity to improve.Although you may have reservations about returning, we hope you will reconsider so we may have a chance to provide you with a better experience. We're confident we can exceed your expectations next time.
8/10 Good
Ryan M
Traveled with family
Dec 24, 2023
Liked: Staff & service
Pre-Christmas family trip
We enjoyed the location and most of the staff were awesome, except a couple who it seemed didn't really want to be there. Beds and furniture not very comfortable and outdated. Everything you need within a short walk and easy to get around. Maintenance was quick to come.. but unfortunately had to call maintenance. Expensive, but was a peak time in NYC. Was fine for this trip but would try my luck somewhere else next time.
Ryan M
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Ryan, thank you for spending time at The Gardens Sonesta ES Suites New York and sharing your feedback. It's delightful to hear you appreciated the location and positive interaction with our team members. We're regretful to learn that you encountered a need for our efficient maintenance service and found the accommodations less comfortable than expected. Your feedback is valuable and aids us in making continued improvements. While we're sorry to hear you're considering other venues for future trips, we hope you'll reconsider and afford us another opportunity to provide you with a more outstanding stay.
Staff was very friendly and helpful. Great location and nice property. Very nice stay.
Craig
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Craig, we're delighted that your stay at The Gardens Sonesta ES Suites New York was satisfying. It's also wonderful to hear that you appreciated the helpfulness of our team members and the location of our hotel. Your kind words are appreciated, and we hope to have the pleasure of hosting you once more in the future.
Thank you for the great rating, James!It's excellent you enjoyed your time at The Gardens Sonesta ES Suites New York so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Perfect location for our plans. It was very spacious for 6 of us and the kitchen had everything we needed. Staff were very friendly and helpful.
Geraldine
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Geraldine, it's wonderful to learn that you found the location of The Gardens Sonesta ES Suites New York fitting perfectly with your plans. We're thrilled you enjoyed the spaciousness of our accommodations and that our fully-equipped kitchen facilities met your needs. Your compliments towards our helpful and friendly team members are greatly appreciated. We hope to see you again soon on your next voyage to New York.
10/10 Excellent
Mercedes
Dec 18, 2023
Mercedes
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the wonderful rating, Mercedes!It's fantastic you enjoyed your time at The Gardens Sonesta ES Suites New York so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
The room was spacious and clean, the bed was comfortable, and the mini-kitchen was convenient for our purposes. The location was conveniently located within walking distance of Central Park and many good restaurants. The bathtub was a little run down and the shower pressure could be improved but, overall, we enjoyed our stay, will book again, and will refer friends.
Diane
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Diane, we're pleased to hear that you appreciated the ample space and cleanliness of our rooms at The Gardens Sonesta ES Suites New York. It's great that the convenience of the mini-kitchen and our prime location enhanced your stay. We've taken note of your feedback about the bathroom and shower pressure. We always aim to continuously improve, so we're grateful for your insights. We look forward to welcoming you back again and truly appreciate your recommendations to friends. Thank you for choosing us!
Nancy, thank you for sharing your excellent experience at The Gardens Sonesta ES Suites New York. It's truly delightful to learn that our helpful team members enhanced your stay with us. We strive to offer our guests a memorable visit. We hope to see you again soon for another great experience.
Wonderful, professional, helpful front desk, and housekeeping. Beautiful, super well maintained, spacious suites with kitchens. My home when I'm in NYC. It's relaxing to be there. A gem!
Alice
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Alice, we're delighted to learn that The Gardens Sonesta ES Suites New York feels like your home away from home in NYC. Your words of appreciation for our diligent front desk and housekeeping team members truly warm our hearts. We are also glad you found our well-kept, roomy suites with kitchens to your liking. Assuring you of the same relaxing atmosphere during all your future stays. See you soon!