Ratings based on 925 Verified Reviews

4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Friendly, personable staff

Posted Apr 11, 2017
Charming, discreet, boutique without the attitude. Quiet, feels more like home than a hotel.
Comment from Hotel Management
Apr 13, 2017 by Julie Torres, General Manager, Hotel Management
Thank you so very much for the kind words!
5 out of 5
Recommended
for Families
by A verified traveler

Excellent base for the family

Posted Mar 21, 2017
Pros: Location Staff Amenities Comfortable beds
Cons: Our room was not available for the first night upon arrival, but Pedro Hilario and the staff handled it very well.
Location: The hotel was located on a (relatively) quite street on the Upper East Side. The Q subway was right around the corner, which gave us easy access to ma
We spent 5 nights with a family of 5, to show the kids NYC. It was a bit windy and chilly, but it didn't spoil the vacation because we were able to go back to our 'apartment' to rest and warm up before going out again.
Comment from Hotel Management
Mar 22, 2017 by Julie Torres, General Manager, Hotel Management
Thank you so very much for the great review, we hope to host you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and conveniently located

Posted Mar 12, 2017
Stayed for several nights while my husband was recovering from surgery at a local hospital. the hotel was extremely clean and located very conveniently to many east side hospitals. Though I wasn't there for touristy activities, there were many in the area (serendipity 3 and Dylan's candy bar just a few short blocks away) I would definitely return here in the future.
Comment from Hotel Management
Mar 13, 2017 by Julie Torres, General Manager, Hotel Management
Thank you so very much for staying with us at the Gardens!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient upper east side location

Posted Mar 11, 2017
Pros: Location, bed was very comfortable, spacious room.
Cons: No complaints.
Location: Close to 3rd Ave on 64th St., just a block from subway, lots of eateries nearby. Close to hospitals (Cornell, Rockefeller) and other medical resources
Very comfortable room--much larger than we had expected with separate living room suite and kitchenette (with microwave, stove and dishwasher). Room was very quiet, virtually no traffic noise. Staff were attentive and helpful.
Comment from Hotel Management
Mar 13, 2017 by Julie Torres, General Manager, Hotel Management
Thanks so much for staying with us!
4 out of 5
Recommended
for Families
by A verified traveler from Caracas

NICE PLACE FOR LONG STAYINGS/LARGE FAMILIES

Posted Mar 7, 2017
Pros: Expedia
Cons: THE TOWELS ARE GETTING WRECKED
Location: It's perfect
THE PLACE IS VERY COMFORTABLE AND CLEAN ALTHOUGH IT NEEDS A REFURBISHING.THE CONVENIENCE OF KITCHEN MAKES IT IDEAL FOR LARGE FAMILIES.TOWELS OUTDATED.
Comment from Hotel Management
Mar 8, 2017 by Julie Torres, General Manager, Hotel Management
Thank you so very much for staying with us at the Gardens!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, for a good price

Posted Feb 11, 2017
The hotel is very simple, but nice, clean. The rooms are big, specially for Ny. Good space to store stuffs. We ask for late check out and they allowed us to stay until 2 pm.
Comment from Hotel Management
Feb 13, 2017 by Julie Torres, General Manager, Hotel Management
Thank you so very much for staying with us and posting a review, we certainly hope to see you again.
5 out of 5
by Joel

Big rooms

Posted Jan 22, 2017 on Hotels
Very big hotel rooms for NYC. Nice staff.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you so very much for your kind words!
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel near Cornell hospital

Posted Jan 17, 2017
We rented a suit for a week to be near dad when at Cornell hospital, the staff could not have been more accommodating,. Dad passed unexpectedly and they offered to refund unused days, they did not have to but it happened and it is greatly appreciated
Comment from Hotel Management
Jan 17, 2017 by Julie Torres, General Manager, Hotel Management
Thank you so very much for staying with us!!!!!
4 out of 5
by jeff

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you so very much for staying with us, hope to see you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Great location, close to subway and shopping.

Posted Jan 16, 2017
Pros: Wonderful beds, spacious rooms.
Cons: New hallway wallpaper or paint.
Location: Many options for eating and shopping nearby.
Spacious rooms and the convenience of a kitchen. Very friendly staff.
Comment from Hotel Management
Jan 17, 2017 by Julie Torres, General Manager, Hotel Management
Thank you very much for the great review!