Ratings based on 780 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

The Eastside

Posted Feb 8, 2016
Lovely clean hotel on the Eastside convenient to the local hospitals and transportation. Extraordinarily large rooms for New York City style. Would recommend to anyone.
Comment from Hotel Management
Feb 8, 2016 by Julie Torres, General Manager, Hotel Management
Thank you for staying and giving us your recommendation, we hope to see you again!
Comment from Hotel Management
Feb 8, 2016 by Julie Torres, General Manager, Hotel Management
Thank you for staying and giving us your recommendation, we hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, New York

Worked for needs.

Posted Jan 29, 2016
Cons: See above. Oddly there was a toothbrush in the shower caddy and the small bottle of body lotion in the bathroom was 3/4 empty!
The hotel was fine. The room clean and moderately attractive. The hotel itself has no real services to offer. No bar or restaurant - only a small counter in the lobby with cold drinks and snacks. I stayed here because my husband was in a hospital nearby and, because of the snow storm, I was not going to be able to get home that night. It was fine, but given that all restaurants in the area were closed, it was a minus for me that the hotel had no place to have some dinner. Oh well. It was reasonably priced, so that was a plus. Obviously, under normal circumstances, I would have been able to walk to a number of restaurants in the area. It is well located.
Comment from Hotel Management
Feb 2, 2016 by Julie Torres, General Manager, Hotel Management
Thank you for the review and comments regarding your stay, we certainly appreciate you staying with us and providing the feedback regarding services. Happy you weathered the storm well and do hope we can be of service to you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Comfort and location

Posted Jan 16, 2016
Pros: Room comfort, location, safety, and the pleasant staff
Cons: Lamps, light and faucets showed signs of age and use
Location: You do at the Affinia Gardens as you do at home. You are surrounded by great restaurants, supermarkets and delivery. Your choice is abundant
Excellent location with transportation at the door step, safe location and building, very pleasant and welcoming staff and lobby, modern amenities, spacious and comfortable room and the access to all services to make your stay comfortable. From 24 hour pharmacies, supermarkets and lelivery , to transportation or any service request, private or business, you are certainly in the right place. As close to the diamonds on Madison , as you are to your 24 conveniences. Your choice.
Comment from Hotel Management
Jan 22, 2016 by Julie Torres, General Manager, Hotel Management
Thank your for the nice review of Gardens NYC, we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本

Posted Jan 14, 2016
11月に6泊しました。外食ばかりはお金と胃が持たないのでキッチン付きを条件に見つけたホテルでした。ニューヨークは冷蔵庫すらないホテルがほとんどですが、こちらは大きな冷蔵庫、電子レンジ、オーブンも完備。日本から持って行ったサトウのごはんや、現地のスーパーで買った冷凍食品も調理できました。食器や調理器具もあるのでフルーツを切ったり、ホテルより少し北にある有名なウインナー屋さんで調達したウインナーも焼いて食べました。ただ、換気扇がなく、ウインナーを焼いた際に火災報知器が作動し焦りました!コンロを使う際は部屋の窓を開けてとのこと。ジュニアスイートでしたが広さは十分。お風呂は浅いですがバスタブもあります。少し古さが気になりましたが、慣れれば問題なし。ペット可のため、他の部屋から犬の鳴き声が聞こえる日もありましたが笑。メトロの駅からは少し歩きますが、帰り道にドラックストアやスーパーがあるので便利です。少し長めの滞在にとてもオススメです!
Comment from Hotel Management
Jan 23, 2016 by Julie Torres, General Manager, Hotel Management
園ニューヨークでの最近の滞在に関するフィードバックをありがとう!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Great location

Posted Jan 8, 2016
Went to NY for a holiday getaway. Stayed for three nights. The hotel is in a great location. The room was spacious and comfortable. The kitchen facilities were a great amenity. There are good local restaurants and an amazing grocery store nearby. The only complaint would be that the room was not thoroughly clean. There was dust on the top of the beds headboard, not all the dishes in the kitchen were clean and this was not a major concern because we'd wash everything first anyway and the carpet needed vacuuming. Otherwise the staff is curtious and helpful. We'd stay here again. Had a great time.
Comment from Hotel Management
Jan 22, 2016 by Julie Torres, General Manager, Hotel Management
Thank you for the review of your recent stay at Gardens NYC, we do hope to be of service to you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from CDO, Philippines

Nice big comfortable room with a big patio.

Posted Jan 4, 2016
Nice location, nice big room with a big patio to enjoy the NYC weather. There was a wet market/grocery store nearby to get your daily needs. Central Park was just a short walk from this hotel. And a metro station was just a block away. My family enjoyed our stay here during the New year. Nino of the front desk was very helpful.
Comment from Hotel Management
Jan 22, 2016 by Julie Torres, General Manager, Hotel Management
Thank you for sharing feedback from your recent stay at Gardens NYC, we are thrilled you enjoyed a great time. What a wonderful photo! We do hope to host you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Christmas in NY

Posted Jan 4, 2016
Pros: It was clean and staff was very helpful.
Cons: The only way they could have improved was keep the coffee and tea available all hours of the day.
Location: Central Park, Tram to Roosevelt Island, 5th Ave, American Museum of National History. Close to 4 & 5 train, with transfer can get anywhere.
Great experience, close to everything and transit. Great way to experience Manhattan without all the insanity.
Comment from Hotel Management
Jan 22, 2016 by Julie Torres, General Manager, Hotel Management
Thank you for sharing feedback from your recent stay at Gardens NYC. We will certainly consider leaving the coffee out all day as we do the tea. We hope to be of service to you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for families on the Upper East Side

Posted Jan 3, 2016
This was a great family hotel on the Upper East Side. I would definitely stay here again.
Comment from Hotel Management
Jan 22, 2016 by Julie Torres, General Manager, Hotel Management
Thank you for sharing feedback from your recent stay with us at Gardens NYC, we certainly hope to be of service to you again soon! Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison, WI

HUGE Room (for Manhattan) Close to Central Park

Posted Dec 11, 2015
Pros: Size and cleanliness of room.
Location: 4 blocks from the Central Park Zoo. The tram across the East River to Roosevelt Island is only a few blocks away. Biking in Central Park.
My family stayed in a Hilton closer to Times Square for the first couple nights of the trip. The room was small and dirty. We moved to the Gardens NYC for the last couple nights and LOVED it. Spacious clean room and great service made us feel right at home. Located in a quiet neighborhood only a few blocks from the subway that was able to deliver us anywhere in the City within 20 minutes. Restaurants in neighborhood were really good as well.
Comment from Hotel Management
Feb 8, 2016 by Julie, Hotel Management
Thank you, thank you, thank you, we are thrilled with this amazing review and feedback, we would love to host you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Excellent hotel

Posted Dec 1, 2015
Great hotel with amazing customer care! They provide bikes for your use, print bell captain and room service. The rooms are incredibly spacious, clean and stylish.
Comment from Hotel Management
Feb 11, 2016 by Julie Torres, General Manager, Hotel Management
Thank you so very much for staying with us and the review, hope to host you again!