Ratings based on 833 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jun 19, 2016
Pros: Huge room is a real plus and a rarity (unfortunately). The staff was very friendly and welcomed kids (not always the case in hotels).
Location: 10-15 minutes to Central Park, great pizza over towards 1st, etc.
We chose this hotel because it was walking distance to the Italian Consulate and had room for the six of us. The room was huge for NYC standards. The website said 600 sf and I believe it. The two beds were very comfortable and our son on the couch slept the whole night (not always the case with a 3 year old, hotel or not). The bathroom was clean and everything was great, except that the tub faucet thing must have been obstructed. The tub took 15 minutes to fill, but the shower worked perfectly. The kitchen was small but appeared to have what you needed. We used it for drinks and breakfast. The fridge in our room made a really annoying noise (compressor) which woke me up during the night. We'll be staying there the next time we have to deal with our helpful friends at the Italian Consulate.
Comment from Hotel Management
Jun 20, 2016 by Julie Torres, General Manager, Hotel Management
Thank you very much for staying with us and providing great feedback, we hope to see you again.
5 out of 5
by A verified traveler

Great hotel, location and staff

Posted Jun 10, 2016
Great family spot! Kids loved the hotel. Great neighborhood and clean.
Comment from Hotel Management
Jun 13, 2016 by Julie Torres, General Manager, Hotel Management
Thank you for staying with us and posting a nice review, hope to see you back soon!
5 out of 5
by A verified traveler

Hidden gem in mid Manhattan

Posted May 14, 2016
Got a jr suite and was amazed at how spacious it was. Great location, friendly and helpful staff. A bit dated but kept so nicely it was easy to forgive. Would stay again in a heartbeat!
Comment from Hotel Management
May 16, 2016 by Julie Torres, General Manager, Hotel Management
Thank you so very much for staying with and posting a great review with kind words, we hope to see you back!
5 out of 5
by Leigh from Charlotte

NYC - Spring 2016

Posted Apr 26, 2016 on Hotels
All the staff was friendly. Reported a slow drain in the bathroom as we were headed out for a couple of hours, and it was fixed before our return.
Comment from Hotel Management
Jul 2, 2016 by Julie Torres, Hotel Management
Thank you for staying with us and thanks for the 5 star review!
4 out of 5
by A verified traveler from c

Nice

Posted Apr 22, 2016 on Orbitz
One night stay a little expensive but I was upgraded upon arrival
Comment from Hotel Management
Apr 25, 2016 by Julie Torres, General Manager, Hotel Management
Thank you for staying with us, hope to have you back for more than just one night.
4 out of 5
by Nancy from Austin

Loved this hotel - especially the staff!

Posted Apr 15, 2016 on Hotels
Stayed only one night but was impressed ...
Comment from Hotel Management
Jun 18, 2016 by Julie Torres, Hotel Management
Thank you very much for staying with, hope to have you back again for more than just one night!
5 out of 5
by Antoinette from Southold

Wonderful stay

Posted Apr 8, 2016 on Hotels
We needed to stay near the hospital for special surgery because my husband had a 7am appointment there. The room was lovely but the staff were truly outstanding. They made sure we got out on time and couldn't have been nicer. They made a stressful experience much less so. Thank you
Comment from Hotel Management
Jun 18, 2016 by Julie Torres, Hotel Management
Thank you so very much for staying with us, happy we were able to assist in lessening the your stress, our team is amazing. We certainly hope to be of service to you in the future.
5 out of 5
by A verified traveler

Posted Apr 6, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Julie Torres, Hotel Management
Gracias por las 5 estrellas !
4 out of 5
by Michael from Carteret

Good value

Posted Apr 5, 2016 on Hotels
Reasonably priced upper East side hotel. Needs updating but was clean and in good condition.
Comment from Hotel Management
Jun 11, 2016 by Julie Torres, Hotel Management
Thank you for staying with us at the Gardens and posting a nice review, we hope to be of service to you again in the future.
4 out of 5
by Andy from Cincinnati

Posted Apr 3, 2016 on Hotels
Not super convenient to the subway but a nice neighborhood. 15 minute walk to Central Park and 20 to the Met.
Comment from Hotel Management
Jun 11, 2016 by Julie Torres, Hotel Management
Thank you for staying with us at the Gardens and giving us a nice review.