Smoke penalty to non-Smoker!????
Posted Jan 13, 2017
I saw a $500 penalty added to my bill after a day I checked out from Gild Hall. I called in to question why is that and front desk told me this was due to smoking in the room. I was like, I don't even smoke!!!! So I argued that and front desk told me I could call their housekeeping manager to dispute the charge, so I called, for three days, NO ONE PICK UP THE PHONE!!!! My charge is still hanging there and I had to call my bank to hold it so bank can do a investigation with the hotel. It's so irresponsible that they put a charge on me without any reason!!!!! Expedia please don't ad this hotel anymore as this only ruins your reputation!