Exterior

Reviews of Gramercy Park Hotel

3.5 out of 5
Gramercy Park Hotel
2 Lexington Avenue, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel despite the price which makes it difficult to pick this hotel over other more economical choices
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and nice staff. Great location
Stayed 2 nights in Mar 2020

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Fady on Mar 9, 2020
Thank you for rating your experience. We look forward to hosting you again in the future. Best regards, Fady

10/10 Excellent

JohnScottBlack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sexy spot. Great bar. Amazing restaurant. Cool vibe. And not insanely priced. Also in the heart of the city.
Stayed 2 nights in Feb 2020
Response from Fady on Mar 3, 2020
Thank you for sharing feedback on your stay. We look forward to hosting you again soon! Best regards, Fady

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Fady on Mar 2, 2020
Thank you for rating your experience... We look forward to hosting you again in the future! Best regards, Fady

8/10 Good

mel, Canada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They no longer use le labo candles and the distinct “Gramercy smell” is gone. Now it seems like just an older hotel. Also, the peloton cycle could not connect to the internet so could not be used one of the days I was there.
Stayed 3 nights in Feb 2020
Response from Fady on Feb 26, 2020
Thank you for sharing feedback on your stay and we hope to get the opportunity to host you again.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great also restaurants in the area were very good but staff at hotel were the best we will be back soon.
Stayed 2 nights in Feb 2020
Response from Fady on Feb 26, 2020
Thank you for sharing feedback on your stay and we hope to get the opportunity to host you again very soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is unique and the dark, old feel of the place charming. It was an ideal winter hotel in many ways. The location could not be better. That said, it is an old hotel -- the heating was uncomfortable -- noisy, too hot, too hard to control -- the internet was spotty at best, the bathroom cramped and old. Some basic amenities that one finds in newer high-end hotels like a kettle or Nespresso are not there. While it was a nice stay, I doubt I would return.
Stayed 3 nights in Feb 2020
Response from Fady on Feb 26, 2020
Thank you for sharing feedback on your stay and we hope to get the opportunity to host you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that as a guest you didn’t have any privileges to the bar on-site. It was a $1000 table min to enter
Stayed 1 night in Feb 2020
Response from Fady on Feb 26, 2020
Thank you for sharing feedback on your stay. Next time we will ensure to get you on the list in advance for the Rose Bar

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Fady on Feb 26, 2020
Thank you for rating you experience! We look forward to hosting you again soon! Best regards, Fady

6/10 Okay

Daisy, Beijing, China

Traveled with family
Liked: Cleanliness
Check in and taking a lift up were all like in a cave, very dark. Well, those are the uniqueness, which I do not like. Room service (breakfast) were late, need to call and urge them to provide food. Other than these, just a normal hotel.
Stayed 3 nights in Feb 2020
Response from Fady on Feb 26, 2020
Thank you for sharing feedback on your stay and we hope to get the opportunity to host you again.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
It was very small and the shower didn’t work properly. For $400/night it was also not sanitary.
Stayed 1 night in Feb 2020
Response from Fady on Feb 17, 2020
We hope to have the opportunity to host you again as we have 12 different room categories so you are aware.

4/10 Poor

Brad, Review

Business traveler, Traveled with family
Disliked: Staff & service
One of the rooms they put us in smelled like it had a cigar convention in it right before we got there. The bar tar staff and bar tenders were not very friendly or inviting. Neat old building and cool location, but the rest ruined it.
Stayed 1 night in Feb 2020
Response from Fady on Feb 17, 2020
We hope to host you again in the near future. Best regards, Fady

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of spaces to hang out, great bar and restaurant, and quiet room!
Stayed 3 nights in Feb 2020
Response from Fady on Feb 12, 2020
Thank you for rating you experience we look forward to hosting you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gramercy Park Hotel has beautiful decor and a cool vibe.
Stayed 1 night in Feb 2020
Response from Fady on Feb 12, 2020
Thank you for rating you experience we look forward to hosting you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Fady on Feb 12, 2020
Thank you for rating you experience we look forward to hosting you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Fady on Feb 12, 2020
Thank you for rating you experience we look forward to hosting you again soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great service, wonderful restaurant and bar, excellent location.
Stayed 4 nights in Jan 2020
Response from Fady on Feb 7, 2020
Thank you for sharing this feedback and we look forward to seeing you back again soon! Best regards, Fady

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful property but A/C heating unit started screeching at 6 in the morning Sunday. They sent a maintenance man up quickly. All he could do was shut it off completely
Stayed 2 nights in Jan 2020
Response from Fady on Feb 4, 2020
Thank you for sharing feedback and apologies for the challenge with the Heating unit... We hope to host you again in the near future. Best regards, Fady

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Fady on Jan 28, 2020
Thank you for rating you experience with us we hope to host you again soon!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Fady on Jan 28, 2020
Thank you for rating you experience with us we hope to host you again soon!

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYC icon!
Such a great classic NYC icon. Loved our stay! Having moved away from this great city 10 years ago it was fun to come back and experience some of the “must dos” we had been recommending to friends for years.
Stayed 1 night in Jan 2020
Response from Fady on Jan 31, 2020
Thank you for sharing this feedback we look forward to your next visit! Best regards, Fady

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The location is obviously ideal. Park access is lovely. Concierge Joy is very nice. The Bartender in Jade was more concentrated on chatting with friends at the end of the bar. Our cocktails were inexplicably tasteless, watered down & lukewarm. When the bill came it was over 40.00 for two watery lukewarm drinks. It would have made us angry if we had to pay for them, but as it turned out our Expedia reservation credited them back to us at the end of the stay as part of the VIP thing. I've no idea what else the VIP thing might have included, didnt realize I booked it. We didn't return to that bar. Saw a doorman as we checked in, then not never again until 3 days later when we left. A hotel boasting 5 stars ought to be able to manage a cheerful face at the entrance to assist with cabs, etc. We are not snobs, can open our own doors, but would occasionally like assistance or to be greeted with a smile when entering the hotel. Didnt happen. Nonexistent. Needed to speak with the front desk from our room....called 4 times and couldn't get anybody to answer. Got disconnected twice. Eventually got connected to the manager who was very nice. Room was neat, tidy. Comfortable bed. Bummed about the disconnect we felt from the staff throughout our stay. Not rude, just disinterested in us. A small thing-a coffee maker of some sort in the room is always welcome for first cup. A simple french press, maybe? The amenities in the bathroom are Aesop, my favorite.
Stayed 3 nights in Jan 2020
Response from Fady on Jan 31, 2020
Thank you for sharing this feedback we hope to host you again soon! Best regards, Fady

6/10 Okay

Amy

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Fady on Jan 8, 2020
Thank you for rating your experience we hope to have the opportunity to host you again in the near future. Best regards, Fady

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Fady on Jan 6, 2020
Thank you for rating your experience we look forward to hosting you again in the near future. Best regards, Fady

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
While the hotel itself is quite beautiful, the staff really ruined our experience. The management seems utterly non existent. Perhaps my expectations were high due to the price of hotel, but the staff they have at this hotel would'nt be hired at a gas station in CT let alone a nice hotel. The housekeeping was actually pretty friendly. The front desk and any phone reps all seem to have the same horrible attitude as if speaking to them is an inconvenience. I honestly can't believe anyone would hire any of the front staff at this hotel. Incredibly disappointed.
Stayed 1 night in Jan 2020
Response from Fady on Jan 6, 2020
Thank you for sharing your feedback. I am very disappointed to read you comments about our team as this is certainly not their reputation with many of our guests. We hope to understand what happened so we can follow up with you in the future. Best, Fady

6/10 Okay

George

Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Expected more...
Expected a much nicer upgraded property. Didn’t feel clean. Toilet was clogged the first morning and it took 1 hour to fix. Lightbulbs went out. Ac was noisy.
Stayed 3 nights in Dec 2019
Response from Fady on Jan 1, 2020
Thank you for sharing your experience and we are disappointed your stay didn't meet yours or our expectations... We hope to have the opportunity to host you again. Happy New Year

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Fady on Dec 27, 2019
Thank you for rating your experience... We look forward to hosting you again in the near future. Happy Holidays, Fady

4/10 Poor

Matt, NYC

Business traveler
Disliked: Staff & service
There is no security. You can go in and take the elevators and go up the rooms directly. Also most people at the reception dont look happy at all. The price when all the taxes are added go up significantly. Ac/ heating very noisy.
Stayed 5 nights in Dec 2019
Response from Fady on Dec 27, 2019
Thank you for sharing your feedback, we are disappointed that you experience failed to meet yours or our expectations. I would hope we get the opportunity to host you again to make up for it. Happy Holidays, Fady

4/10 Poor

Siggy, NYC

Traveled with family
Disliked: Staff & service, property conditions & facilities
We had high hopes for our overnight stay in NYC. We have been to the restaurant at this hotel and loved it - thought we'd try the hotel. When we got there the family checking in next to us got a warm welcome, a description of the hotel and two glasses of complimentary champagne. Our front desk agent barely made eye contact, basically threw our room keys at us and walked away. The rooms were dark and dated. The bathrooms were claustrophobic and dirty. My husband and I went to have a drink at the bar. It took almost an hour to get one drink and our bill. Really disappointing experience especially for $700 a night. Will definitely not stay there again.
Stayed 1 night in Dec 2019
Response from Fady on Dec 27, 2019
Thank you for sharing your feedback, we are disappointed that you experience failed to meet yours or our expectations. I would hope we get the opportunity to host you again to make up for it. Happy Holidays, Fady

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel and rooms looked very nice, we just had to change rooms because of finding pubes in the bathroom. They also told us at check in that they only had 1 room available, directly above the bar, and then magically another one appeared when we said no, and then another one magically appeared when we had to change rooms. I got the feeling they were trying to shaft us on our room quality, not sure why. Maybe they don't like people who book through Expedia. Other than those things our stay was ok, we won't stay there again though.
Stayed 3 nights in Dec 2019
Response from Fady on Dec 23, 2019
Hello, Thank you for taking time to rate your experience and a little taken back by some of the challenges you mentioned. We take great pride in our property and we hope to have another opportunity to welcome you back.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Fady on Dec 20, 2019
Thank you for rating your experience we look forward to hosting you again soon! Best regards, Fady

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Dec 2019
Response from Fady on Dec 16, 2019
Thank you for rating your experience... We look forward to hosting you again soon! Happy Holidays, Fady

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Fady on Dec 16, 2019
Thank you for rating your experience... We look forward to hosting you again soon! Happy Holidays, Fady

6/10 Okay

Verified traveler

Stayed 2 nights in Dec 2019
Response from Fady on Dec 16, 2019
Thank you for rating your experience... We look forward to hosting you again soon! Happy Holidays, Fady

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Dec 2019
Response from Fady on Dec 16, 2019
Thank you for rating your experience... We look forward to hosting you again soon! Happy Holidays, Fady

4/10 Poor

Andrew

Liked: Room comfort
Disliked: Cleanliness, staff & service
A Hotel in Decline
Our stay at GPH fell far short of our expectations, especially in terms of customer service. The front desk was less than friendly when we checked in. The room type that we booked was given away to other guests. While they did upgrade us, the upgraded room wasn't the type we were looking for. The front desk agent acted incredulous and even went as far as to openly blame us for not being more specific about what we wanted when we booked the room. It's pretty simple, really - we wanted the room type that we booked. Nothing more, nothing less. The next night was going to be a romantic evening in our room. I had purchased a bottle of champagne and had requested that morning that it be put on ice at a certain time. The front desk assured me that it would be taken care of. When we returned to our room that evening, our champagne was not on ice as it was supposed to be. I called down to the front desk to put in the request again. Two and a half hours later, a bucket of ice arrived with champagne flutes. By then, the mood I was trying to set had long passed. I know, first-world problems, right? My room was upgraded and I had to wait for chilled champagne. Boohoo. Well, for a supposedly "5-Star hotel" and the high sum of money I paid, yes, I have higher expectations. Instead, all we got was lousy service and broken promises from start to finish. All that, without even getting to the part about the rusty shower water, loose baseboards, and water-stained curtains...
Rusty shower water
Loose baseboards
Water-stained curtains
Stayed 2 nights in Dec 2019
Response from Fady on Dec 11, 2019
Hello Andrew, I apologize your experience fell below yours and our expectations. We very much hope to have the opportunity to host you again to make up for this please let me know so I can personally look after your stay. Best, Fady

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Fady on Dec 11, 2019
Thank you for rating you experience we look forward to hosting you again soon! Best regards, Fady

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Great room! Super spacious and comfortable- and such a lovely part of town. Super loud party underway on my last night was a bit unwanted at bedtime, otherwise flawless stay.
Stayed 3 nights in Dec 2019
Response from Fady on Dec 11, 2019
Thank you for rating your experience and apologies on the noise issue we hope to host you again in the near future! Best regards, Fady

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's kind of dark! Our room overlooked AC units and ugly buildings.
Stayed 2 nights in Nov 2019
Response from Fady on Dec 6, 2019
Thank you for rating your experience we look forward to hosting you again soon! Best regards, Fady

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival there was no one to help with bags. Lobby was extremely dark but we managed to find check in desk and check in went well. room was comfortable, very nice sheets. Bathroom small but adequate. Turndown service good. There is a $40 per day facility charge including the minibar. you are able to use $15. credit each day but this is not really explained. Checkout failed to impress as the clerk said nothing but gave a stern look. No good bye, no safe journey, no how was your stay. If I was manager that would have been his last shift. Location of the hotel is great and very quiet. As guests we were supposed to be granted to admittance to Gramercy Park but were told maintenance was underway. No maintenance work was visible.
Stayed 3 nights in Nov 2019
Response from Fady on Dec 2, 2019
Thank you for sharing your experience and we hope to have the opportunity to host you again soon! Best regards, Fady

8/10 Good

Clarissa, Columbus, OH

Traveled with family
Disliked: Amenities
The hotel is unique and it has a great history. Excellent location and friendly staff. Extra cleaning in the check in area (especially the counter) would have been appreciated. Room had comfy beds and plenty of storage room (two beautiful closets). Not a good choice if you need to set up a computer - no desk and work-style chairs, not enough plugs for three people's devices. Overall though, a good option - due to the good location and not exorbitant price.
Stayed 1 night in Nov 2019
Response from Fady on Dec 2, 2019
Thank you for the feedback, it is very much appreciated. We look forward to hosting you again soon! Best regards, Fady

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Fady on Nov 28, 2019
Thank you for rating your experience... We look forward to hosting you again soon! Happy Holidays, Fady

10/10 Excellent

Jess, Indiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at Gramercy Park Hotel when I'm in NYC. They offer Aesop products in room, getting a great coffee and pastry is quick and easy with the downstairs restaurant, and the hotel beautifully decorated by Julian Schnabel.
Stayed 1 night in Nov 2019
Response from Fady on Nov 26, 2019
Thank you for sharing this feedback! We look forward to hosting you again soon! Best regards, Fady

4/10 Poor

SANDRA D

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2019
Response from Fady on Nov 25, 2019
Helllo Sandra, Disappointed that your experience did not meet yours or our expectations... We would love the opportunity to host you again in the future to make up for it. Best regards, Fady

8/10 Good

Deneesha

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Fady on Nov 19, 2019
Thank you for rating your experience... We look forward to hosting you again soon! Best regards, Fady

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy spot with a great restaurant and popular bar. The staff we pleasant and efficient. Cool touches like the wood burning fireplace and access to Grammercy park set the hotel apart from the typical glass box.
Stayed 3 nights in Nov 2019
Response from Fady on Nov 19, 2019
Thank you for rating your experience... We look forward to hosting you again soon! Best regards, Fady

2/10 Terrible

Brian, Boston

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Place is special but very “cold”, hotel guests should have access to restaurant and bar. Went back to room (3rd floor) at 1am, and the walls were oscillating from the music at the club. We felt like we were literally there. Had to scramble and move to the 9th floor, tiny room.
Stayed 1 night in Nov 2019
Response from Fady on Nov 19, 2019
Thank you for sharing feedback and we hope to have the opportunity to host you again, with that said make sure you reach out in advance and we will be sure to look after your next stay. Best regards, Fady