Ratings based on 671 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best of New York

Posted May 25, 2017
There is no other place in the city that compares to GPH. Space is incredibly beautiful. The entire staff were so welcoming and friendly. Best surprise was our room. Didn't want to leave.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami fl

I love gramercy park hotel

Posted May 15, 2017
Great !!!. The service , the atention ! It is so clean . Elegant and classy.
Comment from Hotel Management
May 17, 2017 by Fady, Hotel Management
We love that you love Gramercy Park Hotel! Thank you for sharing this feedback and we look forward to your next stay. Best regards, Fady GPH Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Great location

Posted May 9, 2017
Pros: The room are good size for New York. Decor was sophisticated. Good bar area. They had Aesop products in the bathroom which are amazing.
Location: Gramercy Park, lower 5th Ave. shopping.
The hotel has a key to Gramercy Park, which is a private park that is beautiful. It's an awesome perk. It will make your NY friends green with envy if they've never gotten to go inside. The room decor is nice. The restaurant next to the hotel is "o.k.". Best to venture out for dinner. The room had a great bar in the room if you don't mind the price tag of the goodies that are in it.
Comment from Hotel Management
May 12, 2017 by Fady, Hotel Management
Thank you for sharing your experience at GPH and we look forward to hosting you again very soon! Best regards, Fady & GPH Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, FL

Beautiful hotel with excellent service.

Posted May 2, 2017
We first stayed at the GPH almost two years ago and it had been our home away from home more than a dozen times since. The rooms are beautiful and spacious, the staff is beyond helpful, and the location--with access to gated Gramercy Park access is close to everything but feels a world apart. Maolino restaurant and the Rose Bar (especially on T & Th when Brian Newman plays) are petfect complements to the extraordinary accommodations. Highly recommend!
Comment from Hotel Management
May 3, 2017 by Fady Awad, Hotel Management
It was our pleasure to have you return after two years away :) Thank you for the feedback and the kind words regarding our staff. We look forward to your next visit soon!
1 out of 5
by A verified traveler from london

Rubix cube wreck

Posted Apr 21, 2017
I did not have a pleasant experience staying at this hotel, the only good thing was the comfortable bed. The second day of my stay I wanted to change the card that was charged to my room and this became a debaucle much bigger than anticipated. They claimed they had changed the card and transferred the money back to the first card used but the money never came back and we went back to speak to the front desk every day for 9 days. I arrived on the 8th and later found out that they had only made the change of card on the 13th, also they wrongly charged us for an upgrade and did not actually remove this charge until the last day. Out of the multiple front desk employees I encountered two were shockingly rude, especially considering that this was a 5 star hotel and that I was being consideringly patient with the attitudes of the staff. Although, I must include that two other members of staff I encountered were nice and helpful. The day of my checkout, i was fortunate enough to be served by one of the really rude employees, I asked again about this card problem we had and she being a tad incompetent so we asked for the manager who was very courteous and attentive. Whilst the manager was helping us, the member of staff who was previously serving us shockingly pulled out and started playing with a rubix cube, I was astounded to say the least, I advised her to pay attention to what the manager was doing and she said That was not her problem and continued playing with her cube. Rude.
Comment from Hotel Management
Apr 26, 2017 by Fady Awad, Hotel Management
Rachel, I apologize for the poor experience you had and I will ensure we address the issues you encountered with our team internally... I am hopeful we have the opportunity to host you again in the future to make up for this experience, please feel free to reach out to me directly next time you have plans to stay in NYC.
5 out of 5
Recommended
for Everyone
by A verified traveler

My new favorite hotel

Posted Apr 20, 2017
Pros: The location is perfect if you want to get away from the noise of the city, Gramercy Park is in a lovely residential neighborhood.
Cons: Nothing, really. Everyone on staff is very helpful, friendly and professional
Location: There are so many great restaurants, and so many lovely parks to walk to, as well as being close to landmarks and theatres.
Excellent. My room was quiet, comfy and private. A nice sanctuary after walking all over the city.
Comment from Hotel Management
Apr 20, 2017 by Fady Awad, Hotel Management
Thank you for the kind feedback and we look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
It was a great experience, great location, nice room.
Comment from Hotel Management
Apr 18, 2017 by Fady Awad, Hotel Management
Thank you for the feedback and we hope to host you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mountain View, CA

My seventh stay and can't wait to come back

Posted Apr 13, 2017
I am a regular guest (commute to our NYC office from Silicon Valley every month) and try to stay at the Gramercy as often as possible. You can't beat the style, location and superb team (from Carlos at the door taking care of you and the front desk team, they all really go out of their way). They will check you in as soon as possible even if you show up at 7am (which I have done a few times after taking red eye flights). They try to upgrade you whenever possible. My 7th floor junior suite was giant for nyc standards. I love the large work/desk table, the comfy red couch, the sublime bed and linens. I love how the bathroom light dimmer works so perfectly well not to blind you when you are tired or had a long night but the best light for make up I ever found in a hotel! I love it is no cookie cutter design. I love their art collection and the rose bar. I have bumped into Jude Law at the elevator on a previous stay (and what's not to love about that!). I love the food at Maiolino. I love the Marshall music box in the room. If you like bland hotels, with rooms that feel like a hospital of minimalistic design with an overdose of beige, do not stay here. If you appreciate art, food, ambience and an eclectic crowd you will love it. Photo from a previous stay (view from 17th floor I think).
Comment from Hotel Management
Apr 18, 2017 by Fady Awad, Hotel Management
Thank you for sharing this wonderful review and we are thrilled that you enjoy staying with us so much. We look forward to the next visit and don't hesitate to reach out to us so we can ensure your next stay is also amazing :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice hotel

Posted Mar 31, 2017
Pros: comfortable
Cons: it would be nice if there is coffee maker in the room
Location: very convenient to everywhere
Very clean and convenient location. Staff are friendly. Very clean and convenient location.
Comment from Hotel Management
Apr 3, 2017 by Fady Awad, Hotel Management
We are thrilled that your overall experience was pleasant at GPH! We do offer coffee makers in the room upon request, so keep that in mind for the future. We look forward to hosting you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Gorgeous Hotel!

Posted Mar 14, 2017
Remember! This is NYC and rooms are generally small. That being said, this hotel is sheer elegance! The nicest staff, so accommodating. It was built in 1925 and they have maintained that elegance throughout. We've stayed in many hotels in NYC and I don't know how we missed this one. It is our new "home" when we travel to NYC.
Comment from Hotel Management
Mar 15, 2017 by Fady, Hotel Management
Thank you for sharing this review Suzy and we are delighted that you loved your experience at GPH. We look forward to hosting you many more times in the future. Best regards, Fady & GPH Team