Ratings based on 7,189 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Feb 5, 2016
We had no hot water in our hotel room. In addition, the water in the sink would not drain.
4 out of 5
Recommended
for Couples
by A verified traveler

Sehr zentrale Lage zu gutem Preis

Posted Feb 4, 2016
Cons: Laute Klimanalage.
Wer ein luxuriöses Hotel sucht, ist hier falsch. Wer eine gute Unterkunft zu attraktivem Preis sucht, richtig. Zimmer sind eher klein aber völlig ausreichend. Lediglich die laute Klimaanlage nervt etwas.
4 out of 5
by A verified traveler

noisy and crowded

Posted Feb 2, 2016
my bathroom was sooooo tiny and very dirty. noisy room. i don't think they vacuum often.
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Comfy Beds!

Posted Feb 1, 2016
The hotel was great all around. Thought the rooms were spacious, bed super comfy, and the hotel gives you free coupons for bottle water! They lasted almost our whole stay. I will definitely stay here again!
3 out of 5
Recommended
for Everyone
by A verified traveler

It's a nice hotel

Posted Jan 31, 2016
It's a nice hotel but we were not overwhelming in love with it- the rooms are smaller, no coffee in the room with a smaller bathroom. We were also walked in on not once but twice by hotel staff- won't stay here next time. Convenient location though.
5 out of 5
Recommended
for Everyone
by A verified traveler

Business & Pleasure

Posted Jan 31, 2016
Was in the City to conduct some business. Once completed, the husband and I enjoyed the sights. This hotel was central to everything we wanted to do. We were able to walk everywhere. With a minimal charge, we were able to upgrade our room. The room was spacious, clean and comfortable. I would definitely stay here again and plan to in the very near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Curitiba

A localização,atendimento e agilidade exelentes.

Posted Jan 30, 2016
Agradecemos o maravilhoso atendimento dos garções no café da manhã... Beth,Chuck ,Leandro e Dalton sempre atenciosos e prestativos.A localização é muito boa para metro,caminhada o restaurante Cipriani.O quarto bom só a limpeza fica a desejar.Viagem maravilhosa e inesquecível nevasca...Valeu!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from korea

최고의 위치! 시설도 좋습니다.

Posted Jan 29, 2016
Location: 타임스퀘어, 5번가, 그랜드센트럴 역
우선 위치가 너무나 마음에 들었습니다. 바로 옆에는 그랜드 센트럴 역이 있어 숙소에 돌아올 때 마다 멋있는 건물을 매일마다 볼 수 있었습니다. 또 5분 거리에는 공공도서관, 브라이언트 공원이 있어 매일 밤마다 멋있는 풍경을 볼 수 있었고, 걸어서 10분 이내의 거리에 타임스퀘어, 록펠러센터, 5번가 등이 포진해있어 저희는 매일 걸어다니며 뉴욕 명소를 구경할 수 있었습니다! 시설도 깨끗하고 서비스도 좋았습니다! 추천해요!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Wales

Perfect, Especially Location.

Posted Jan 28, 2016
Pros: The location, the relaxing rooms, the on site restaurant, the staff... pretty much it all.
Cons: Very little.
Location: Perfect for those who need to travel around the city as its next to grand central station- in fact you don't even need to leave the hotel to get there
This hotel is perfect and is always the hotel I stay in during trips to NYC. The staff are very helpful at all times not like other hotels where they only help when there's a dollar involved. It's perfected located next to Grand Central station, making it perfect to get around the city, but you can also easily walk to places like Times Square, Empire State, 5th Avenue and Rockefeller within minutes. The rooms are very clean and welcoming and extremely comfortable... The addition of a fridge in the room is an excellent idea, it means you can buy drinks from the local area and keep them in the room chilled for when you get in from a long day of shopping or sight seeing. Room service was prompt and well priced. The market in the hotel also offers good choices of snacks and meals which are good quality and fairly priced, as a Hyatt gold card member you also get a free coffee/tea or water per day, which was a nice start to the day. Housekeeping was a little pushy however. I'd put the do not disturb sign on the door for a specific reason and had the housekeep phone my room asking if I was ok as she wanted to attend the room... Surely Do not disturb means do not disturb? Although this was a signalised instance, no other housekeepers did this just the one. I cannot rate this hotel highly enough!!
5 out of 5
Recommended
for Everyone
by A verified traveler from napa

Perfect location. The fitness center view is wow

Posted Jan 27, 2016
Stayed here to organize a big event at Cipriani. Perfect location, helpful staff...fitness center looks out over the Chrysler building