Ratings based on 6,354 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Good location

Posted Aug 27, 2015
Pros: It's central location
Cons: The rooms could have more comfortable seating and there could be a residents lounge where you could sit and relax during the day.
Location: If you like walking there are numerous options to explore
Having stayed at this hotel in the past we wrongly assumed that after an internal revamp it would be just as welcoming but we were proved wrong. The staff are very good and go out of their way to help but the rooms are now very modern and basic and seem aimed at business people rather than tourists. The night maintenance at 4am on one occasion Interrupted our sleep although we were on a high floor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Needs some polishing.

Posted Aug 25, 2015
Overall the hotel was fine. However the A/C did not work properly and was either freezing cold or off. The room was newly remodeled and nice. The size was also very generous for a nyc hotel room. The shower was also new but poorly done or maintained. It was moldy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Aug 24, 2015
We will definitely stay here again. Room was spacious and comfortable.
2 out of 5
by A verified traveler

parking is not in and out

Posted Aug 24, 2015
Parking was an additional cost and if you used it you had to leave your car in at all times. If you took it out had to pay 75 again to put it back. Staff did not communicate well and at all with each other. A/C was horrible. Shower had mildew and soap scum all over. Housekeeping just waked in our room before check out time while I was undressing. Will never stay her again!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Big hotel but clean, modern and well run - and in a good spot for Rockefeller etc.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Then hotel was in a great location, however it needed a bit of touching up. The room overall was very nice
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Grand Hyatt is one of the nicer hotels in New York

Posted Aug 19, 2015
Pros: Clean
Cons: bigger rooms
Location: See above
Don't expect too much hospitality but this is one of the few hotels in New York that is worth staying at. It is a stylish hotel and maintained very well. It is close to Union Station, metro, and 5th ave with all the shopping. The rooms are very small as are with most hotels in New York but very clean and chic.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
One think I don't like is that they alond taxi take advantage of customers. This taxi number is cheating us his #3L32 cause the first day I pay $8.00 the next this take us cause me $20.00 and I late 20minute.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to grand central

Posted Aug 18, 2015
Nice, clean hotel with decent size room. Good location
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2015
Stayed with our young children and really liked the place. Central location, updated room. Would stay again.