Exterior

Reviews of Hampton Inn Madison Square Garden Area Hotel

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 412 out of 1016 reviews" "
Rating 8 - Good. 342 out of 1016 reviews" "
Rating 6 - Okay. 155 out of 1016 reviews" "
Rating 4 - Poor. 73 out of 1016 reviews" "
Rating 2 - Terrible. 34 out of 1016 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s a simple clean place to stay for a quick overnight.
Stayed 1 night in Apr 2024
Response from The Hampton Inn Herald Square Team on Apr 21, 2024
Dear Elizabeth, Thank you so much for your kind words about Hampton Inn Manhattan-Madison Square Garden Area! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a spotless environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another decent experience.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

ada

Liked: Cleanliness, staff & service, property conditions & facilities
Good decent stay
Stayed 3 nights in Apr 2024
Response from The Hampton Inn Herald Square Team on Apr 19, 2024
Dear Ada, It was a pleasure to welcome you to Hampton Inn Manhattan-Madison Square Garden Area. Thank you for mentioning how much you enjoyed our hospitality. Our thoughtful and devoted staff work hard to ensure we exceed our guest’s expectations throughout every visit. Thank you for choosing us, and we hope to see you again soon.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Lianeliz Maldonado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación.
Stayed 2 nights in Apr 2024
Response from Andrew on Apr 15, 2024
Thank you so much for the feedback! We're glad you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

Karen

Traveled with family
Liked: Amenities
The room required maintenance. The toilet flush and taps were very loose and we were worried to use them in case they came away in our hands. Everyday something needed maintenance in the restaurant. By our third day there was no milk, and not much food available. But the location was great for our plans.
Stayed 3 nights in Apr 2024
Response from The Hampton Inn Herald Square Team on Apr 11, 2024
Dear Karen, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the restaurant and bathroom issues you faced during your stay with us and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to Madison Square Garden. Go Huskies.
Stayed 4 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on Apr 6, 2024
Dear Tim, Thank you for staying with us at Hampton Inn Manhattan-Madison Square Garden Area and for your generous review. It is excellent to learn how much you could take advantage of our location within walking distance of Madison Square Garden. It was a pleasure hosting your visit, and we hope you will stay with us again soon!With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Mary Ellen, W Rupert

Great spot to stay safe neat and clean 8 minute walk to train station.
Stayed 1 night in Apr 2024
Response from The Hampton Inn Herald Square Team on Apr 5, 2024
Dear Mary Ellen, Thank you for staying with us at Hampton Inn Manhattan-Madison Square Garden Area and for your generous review. We are glad you found our hotel safe and clean and that you could take advantage of our great location, which is convenient for walking to the train station. It was a pleasure hosting your visit, and we hope you will stay with us again soon.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

YOSUE, SAN JUAN

Stayed 3 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on Apr 3, 2024
Dear YOSUE, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Hampton Inn Manhattan-Madison Square Garden Area and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

jose

Traveled with family and small children
Great stay , thank you
Stayed 4 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on Mar 28, 2024
Dear jose, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to the Hampton Inn Manhattan-Madison Square Garden Area.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall cleanliness, great area to stay. No issues getting there. Staff is great very helpful.
Stayed 3 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on Mar 27, 2024
Dear Sandy, We're pleased to welcome you to Hampton Inn Manhattan-Madison Square Garden Area. Cleanliness is paramount, and we're pleased it met your expectations. It's lovely to know our location and helpful staff made your stay even better. Thank you for your kind words, and we can't wait to welcome you back for another enjoyable stay!With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Kizer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the quietness and that the city lights weren’t too bright! I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on Mar 26, 2024
Dear Kizer, It is always a pleasure to hear a guest will return as we strive to provide an outstanding visit to everyone who walks through our doors! We're thrilled you enjoyed the quiet atmosphere and the city lights during your stay. Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area, and We look forward to welcoming you back for another enjoyable stay.With Thanks,The Hampton Inn Herald Square Team

6/10 Okay

Ling-en

Business traveler
The hotel is conveniently located closer to Penn station, subway entrances, and shopping and dining areas. Overall, it provides nice, quiet room and good breakfast. However, some facilities in the room, such as lights and faucet in an awkward angle of the sink, can be improved.
Stayed 4 nights in Mar 2024
Response from Andrea on Mar 24, 2024
Hello Ling-en,First and foremost, thank you for joining us at the Hampton Inn Madison Square Garden. We do apologize for our short comings and we appreciate the honest feedback. We are glad that you still had a great time!

10/10 Excellent

Terance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Andrea on Mar 22, 2024
Hello Terrance,We appreciate your feedback! Have a great day!

10/10 Excellent

William, Bristol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very friendly and professional
Stayed 5 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on Mar 19, 2024
Dear William, We appreciate your kind comments and excellent rating of your stay at Hampton Inn Manhattan-Madison Square Garden Area. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.With Thanks,The Hampton Inn Herald Square Team

6/10 Okay

Vivek

Traveled with family and small children
Close walk to Madison square garden, Empire State Building and Times Square. Breakfast is decent though they run out of items quickly. Area around the place is sketchy. They do provide snacks in the room daily. Housekeeping is every other day and the Room is small for a family , outdated and limited wall outlets to charge your devices .
Stayed 4 nights in Mar 2024
Response from Skyla on Mar 14, 2024
Hello Vivek, thank you for you input!

6/10 Okay

Evan

Stayed 2 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on Apr 3, 2024
Dear Evan, We hope you loved many aspects of our hotel and appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations and are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Gloria Gerardino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to food, shop, transport. Staff are accommodating. Excellent!
Stayed 3 nights in Mar 2024
Response from Mattie on Mar 12, 2024
Dear Gloria, Thank you for choosing to stay with us at Hampton Inn Manhattan-Madison Square Garden Area and taking the time to share your review. We are pleased that you had a pleasant stay overall. We enjoyed having you as our guest and hope for the opportunity to host your future New York visit. With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Shamila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful
Stayed 3 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on Mar 11, 2024
Dear Shamila, We are pleased to hear about your positive experience with our staff at Hampton Inn Manhattan-Madison Square Garden Area! Providing exceptional service is our priority, and we are glad our team could assist you during your stay. Thank you for your kind words, and we look forward to welcoming you back in the future!With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Let’s be blunt. You are cheap, that’s the primary reason we all book with you - but it costs absolutely nothing extra for this hotels front desk team and the concierges to smile, say good morning and make you feel a milion dollars even though we haven’t got it. Free breakfast is great, but the team makes it feel way better.. thanks!
Stayed 3 nights in Mar 2024
Response from Andrea on Mar 11, 2024
Hi Martin!Thank you for staying at the Hampton in! We appreciate your kind and generous review!

8/10 Good

Haley

Business traveler
Liked: Cleanliness, staff & service
Good location.
Response from The Hampton Inn Herald Square Team on Mar 7, 2024
Dear Haley, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area and for this outstanding review! We get great feedback on our location, and we are happy this made your stay even more enjoyable. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Mar 3, 2024
Dear Amelia, We are delighted you enjoyed your Hampton Inn Manhattan-Madison Square Garden Area stay. We strive to provide each guest with an exceptional visit; therefore, knowing we exceeded your expectations is lovely. We hope you will return whenever your travels bring you to New York.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Lynsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and comfy beds. We were on 19th floor but lift very fast. Not massive amount of storage space for family of 4 but it was ok. Considering we were in the middle of NYC very quiet at night. Great location and base. Walking distance for shops and Penn station. Breakfast was included in price. Some days better than others. Fairly quiet between 7-8 and then got a little busy. There is a waffle machine which was a big hit with all the kids but sometimes a wait for it. Overall a pleasant stay. Thank you.
Stayed 7 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 27, 2024
Dear Lynsey, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area! We are delighted you had a pleasant stay and were impressed with our friendly staff and your clean and comfortable room. It is also great to know our location and breakfast added to your positive experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

María Estela

Liked: Cleanliness
It was ok for the price
Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 22, 2024
Dear María Estela, Thank you for your recent stay at the Hampton Inn Manhattan-Madison Square Garden Area and for posting such a great review of our hotel. It is a pleasure to know we met all your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to New York.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hampton Inn was located just 2 blocks from Penn Station in Midtown near major tourist destinations like the the Empire State Building and Rockefeller Center. It had great access to public transportation to and from different airports as well as trains within Manhattan. The daily buffet breakfasts were good and filling. We also received the snacks and drinks in the room that were refreshed daily. Staff during the day were very welcoming and accommodating but one evening front desk person did not have the same information as the rest and insisted that they did not want to comply with our request until she checked with a supervisor and we did not resolve the issue until the next day. But other than that it was great value for money.
Stayed 5 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 22, 2024
Dear Sean, Thank you for choosing to stay at Hampton Inn Manhattan-Madison Square Garden Area and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. We will share your comments with our respective team members as we continuously strive to improve. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

maria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had all we need in the area, breakfast was great
Stayed 4 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 21, 2024
Dear Maria, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for highlighting your excellent breakfast experience. We look forward to welcoming you back for another great stay!With Thanks,The Hampton Inn Herald Square Team

6/10 Okay

Ian Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 22, 2024
Dear Lan Andrew, Thank you for taking the time to rate your experience; we would love for you to join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only quibble was that the sink table was very narrow. Otherwise staff was amenable to any special requests. Rooms very clean. External area where the hotel is located cannot be blamed on the hotel.
Stayed 6 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 17, 2024
Dear Jonathan, It was a pleasure having you as our guest at Hampton Inn Manhattan-Madison Square Garden Area. It's great to hear you enjoyed your stay and that our clean rooms and service met all your expectations! However, we regret any disappointment you had about the sink table. We appreciate all your input and hope you will revisit the next time you are in the area. With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Anca-Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very satisfied customer
Stayed 5 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 16, 2024
Dear Anca-Alexandra, It was a pleasure to read your fantastic review of the Hampton Inn Manhattan-Madison Square Garden Area. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York..With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hot breakfast. The area is not busy as time square but close enough to walk to time square (5-10min walk) or nearby attractions. Staff were all kind too.
Stayed 4 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 16, 2024
Dear Rosa, Thank you for posting such kind remarks about Hampton Inn Manhattan-Madison Square Garden Area. Our location close to Times Square and nearby attractions makes us an excellent choice for our guests. We are grateful for taking notice of our devoted staff and the quality of our hot breakfast. We appreciate all of your feedback and look forward to your next visit.With Thanks, The Hampton Inn Herald Square Team

6/10 Okay

Tamara

Liked: Cleanliness, amenities
We got a good room at the check in, however when we arrived late night at our room, there was a dog barking and crying in the room next to us. We requested a change of room and the from desk person refused it. Until we insist a lot she changed us to another room, a room for disable people. Breakfast was ok.
Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 14, 2024
Dear Tamara, Thank you for your feedback and for staying with us. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known.With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent free breakfast, comfortable rooms, good rate.
Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 14, 2024
Dear Kenneth, Thank you for posting such kind remarks about Hampton Inn Manhattan-Madison Square Garden Area. We were especially pleased to read your comments about our complimentary breakfast and how much you enjoyed our comfortable rooms at a great value. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Amie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Room was clean and quiet. View was terrible-looked out into an alley and the back of another building. Continental breakfast was absolutely awesome! So many more food choices than what I expected! Overall, worth the money.
Stayed 1 night in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 13, 2024
Dear Amie, Thank you for staying at Hampton Inn Manhattan-Madison Square Garden Area. We strive for excellence, so we are thrilled you appreciated not only our beautiful property, but also liked our clean room and our continental breakfast. We value your feedback regarding the view from your room. Please know our front desk is always available to help enhance your stay. It was our pleasure to host your stay, and we look forward to your next visit.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Ameic

Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Mar 21, 2024
Dear Ameic, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden and for giving us an excellent rating. We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at our hotel. We'd love to host you again someday for another great visit.With Thanks,The Hampton Inn Herald Square Team

6/10 Okay

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double bed does not mean 2 beds to this hotel. It just means one bed that is double the size of a twin
Stayed 1 night in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 10, 2024
Dear John, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable; we are genuinely sorry that your bedroom did not meet your expectations and that several inconveniences led you to a less-than-favorable impression of our hotel. We appreciate you bringing these observations to our attention. It was a pleasure hosting your visit, and we look forward to seeing you again.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Angus

Disliked: Cleanliness
Stayed 9 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on Feb 10, 2024
Dear Angus, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location. Right at MSG. We had tickets for the Rangers game. Exceptional people at the front desk and also the staff that handles the breakfast
Stayed 2 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 8, 2024
Dear Robert, Thank you for taking the time to share your generous comments, especially about our convenient location for enjoying the game at Madison Square Garden. We're so pleased to hear that our breakfast and front desk team's friendly and helpful service stood out during your stay. We'll be sure to pass along your appreciation! We hope you are already planning another visit to Hampton Inn Manhattan-Madison Square Garden Area soon!With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Vladimir

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bottles of shampoo and shower gel were empty all 4 days no one didn’t fill them up.
Stayed 4 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 8, 2024
Dear Vladimir, Thank you for reviewing your stay. We are happy your overall experience was pleasant. We take your housekeeping concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. With Thanks, The Hampton Inn Herald Square Team

8/10 Good

mark

Liked: Amenities
Room clean. Staff nice but always on cell phone. Breakfast is free but underwhelming. This place works, though, and it’s close to Subway Line 1 and Madison Square Garden.
Stayed 4 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 8, 2024
Dear Mark, We're delighted by your review! Maintaining a clean and comfortable space is a top priority for us, and we're thrilled that it left a positive impression on your stay. It was wonderful to read about the high points of your stay and how much you enjoyed our complimentary breakfast. We are glad our location was convenient for everything you wanted to do on this visit, like the subway line and Madisquare Garden. We loved having you as our guest, and we hope to see you in the near future.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Sundeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on Feb 7, 2024
Dear Sundeep, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and comfortable, though somewhat small
Stayed 3 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on Feb 4, 2024
Dear Nicholas, Thank you for such a generous review of Hampton Inn Manhattan-Madison Square Garden Area. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. It was a pleasure hosting you, and we look forward to your next stay at the hotel.With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. It was very close to Penn Station so we only had to walk around 5 minutes from the station to the hotel. The lady working the front desk was very kind. The room was small and so were the beds but it is New York after all, just be aware you may not have a lot of space (or table space) for your luggage. The beds were very comfortable, I enjoyed the fluffy pillows. The room was very clean, the sheets and mattress appeared brand new even. Some objects had a bit of wear and tear but nothing terribly bad. The bathroom wasn't bad, I liked the shampoo and conditioner provided. Breakfast was good, though I will say if you are staying Mon-Fri, be sure to get there early - they stop bringing new food out after 9:30 and it got very busy at these times. Food was okay, just your average hotel breakfast - definitely not the best I had but it was free. The area around the hotel was nice, very popular restaurants nearby and Nordstrom rack is right down the road. Probably a 15min walk to Times Square. There is a sketchy part right by the hotel (under the scaffolding, by the convenience stores) so I would not pass by there at night. That being said, the hotel still felt perfectly safe. It's a city after all and we never saw anything bad. The hotel is probably a 20-30 min walk from everything touristy in the city. We enjoyed our stay. It wasn't the most glamorous or elegant hotel but it was clean and comfortable - that's all we could ask for!
Stayed 3 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on Feb 3, 2024
Dear Victoria, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed so much about your time with us. Thank you for spotlighting our friendly staff, central location, and all the comfort and amenities we provide our valued guests. Welcoming you back would be a pleasure, so please return soon for another outstanding experience at Hampton Inn Manhattan-Madison Square Garden Area.With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Miryam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a economic hotel. It is a very decent place!
Stayed 5 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on Feb 4, 2024
Dear Miryam, On behalf of our entire staff, thank you for the generous review. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again on your next visit to New York.With Thanks, The Hampton Inn Herald Square Team

4/10 Poor

Charlie

Disliked: Cleanliness, amenities, property conditions & facilities
If you have to scan your key card every time you enter the hotel's main entrance door, you know this place must have security issues. The pictures on the website are deceiving. The floors were dirty carpet and the wall papers were peeling. Breakfast area was musty and with the standard low budget basic food choices. This hotel also charged me for bottle waters that I did not drink. There's a deposit of $50 per night, so if you stay 4 nights $200 will be charged to your card when checking in. Safe to say I won't be returning.
Response from The Hampton Inn Herald Square Team on Jan 31, 2024
Dear Charlie, We sincerely apologize for the difficulties you encountered during your stay. Please know that your feedback is crucial in our continued efforts for enhancement, and we appreciate you bringing your observations to our attention. We will share your detailed evaluation with our team to ensure a more seamless and reliable experience for future guests. Regarding the billing discrepancy, please feel free to reach out to us directly at the hotel so we can review it further and assist you as best as we can. We are wholly committed to redeeming your confidence in our hotel, and we hope you will consider giving us another opportunity in the future.With Thanks, The Hampton Inn Herald Square Team

6/10 Okay

Christine

Disliked: Property conditions & facilities
Be careful to check your credit card, hotel puts through extra charges daily for bottled water you didn’t drink : (
Response from The Hampton Inn Herald Square Team on Jan 30, 2024
Dear Christine, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience regarding the billing issue. Please know that your concerns will be addressed with our team to ensure a smoother process in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive stay in the future.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Cesar

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on Jan 30, 2024
Dear Cesar, We are delighted you enjoyed your stay at Hampton Inn Manhattan-Madison Square Garden Area. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.With Thanks, The Hampton Inn Herald Square Team

6/10 Okay

Paulette

I thought the desk help was excellent. Room clean up was late in the day inconvenient. Worts was the breakfast. Three days stay and it was always the same. Food was consistently empty out. So frustrating.
Stayed 3 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on Jan 28, 2024
Dear Paulette, Thank you for staying with us. We are sorry to read that the room you were in did not meet your expectations, and also regret any inconvenience you experienced regarding our breakfast service. We will follow up with our food and beverage and housekeeping team to see how to improve. Everything we do is aimed at providing every guest with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for what we needed. And having the free breakfast option was a great touch
Stayed 6 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on Jan 26, 2024
Dear Mark, We are glad to know how much you enjoyed your stay at Hampton Inn Manhattan-Madison Square Garden Area. We get great feedback on our location, and we are happy this made your stay even more enjoyable. Thank you for highlighting your excellent breakfast experience. We loved having you as our guest, and we hope to see you in the near future.With Thanks, The Hampton Inn Herald Square Team

6/10 Okay

Ferdinand

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff needs to be more polite, when checking in I did not know the price to park a vehicle and whem asking it was like take it or leave it. The lady was really un polite. When checking out the gentleman was when I gave him the parking ticket I’ll let if for the next shift. Room rate was not cheap to receive these treatment
Stayed 3 nights in Dec 2023
Response from The Hampton Inn Herald Square Team on Jan 25, 2024
Dear Ferdinand, We appreciate you taking the time to review our hotel. Please accept our apologies for the parking inconveniences you encountered. We take pride in offering exceptional service to our guests; therefore, we are disheartened to learn that the service received from one of our associates impacted your great stay. Although we were happy to see your overall stay was good, we were disappointed that you felt the price needed to meet your expectations. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Hector L

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on Jan 24, 2024
Dear Hector L, We are delighted that our service and property exceeded your expectations for the Hampton Inn Manhattan-Madison Square Garden Area. We genuinely pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. We appreciate the fantastic rating. We hope to welcome you back soon for another enjoyable stay.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Diego

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Solo nos limpieron 1 dia la habitación
Stayed 4 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on Jan 24, 2024
Dear Diego, We are delighted you enjoyed your stay at Hampton Inn Manhattan-Madison Square Garden Area. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for your specific feedback regarding the housekeeping service, and we appreciate you bringing this to our attention. We enjoyed having you as our guest and hope to welcome you back on a future visit. We loved having you as our guest.With Thanks, The Hampton Inn Herald Square Team

6/10 Okay

JUDITH

Traveled with family
Liked: Staff & service, amenities
It’s ok you get what you paying for.
Stayed 6 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on Jan 23, 2024
Dear JUDITH, Thank you for choosing our hotel for your stay and taking the time to post your valuable feedback. We regret any disappointment you had regarding the rate you paid. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. We appreciate your feedback, and we hope to host you again soon.With Thanks,The Hampton Inn Herald Square Team