Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Nice Hotel but doesn't stand by amenities listed

Posted Aug 31, 2015
Pros: Very nice, new hotel, beautiful lobby.
Cons: Ferry shuttle offered as a service needs to be extended for more reservations. Maybe get another bus. Or don't offer the service.
Payed more to stay here to have the convenience of the free Staten Island ferry shuttle offered by the hotel. Was told to make reservations when we checked in. Called down to make these and was told there was a 7am shuttle out, but no returning shuttle was available. We were very upset that we could not be fitted in to get a ride back to the hotel. We were told to pay the $8 parking fee at the ferry terminal. We went down at 7am to park and take ferry to Manhatten, only to drive around over an hour to TRY to find a parking spot - which there weren't any in the lot or even close to walking that were more than 2 hours. We ended up not getting on the ferry and very upset with this hotel for advertising this service but then not standing by their offer and pretty much blowing us off, making us miss our trip into NYC. Plus, they charge an extra $20 'service' fee along with the tax amount and won't explain what this is for. I know it is common practice when 'complaining' to the front staff, but all I got from the staff was "I understand and I am sorry" --without them offering a solution - I was very frustrated with this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Watch out for the houskeeping schedule!

Posted Aug 27, 2015
Pros: The check in/out time was very nice
Cons: The pool closes very early
Location: There is a great Italian restaurant on Richmond Ave called Villa De Monte. The food was amazing!
I think the Hampton is a nice hotel. However the housekeeping schedule is ridiculous. They didn't clean my room till 4:00 PM. I came back from the pool soaking wet. The person was just cleaning my room. I stood there in my wet bathing suit and had to wait for her to leave. I contacted the management about this after I got back my trip. I was advised that they have till 4:00 PM to clean the room. There was nothing posted about this strange schedule so that I could have been aware of .this. Also you could request at any time housekeeping clean your room. Was nothing about this posted anywhere either. An apology was given but nothing special was done for me. So much for the Hampton guarantee
2 out of 5
Recommended
for Families
by A verified traveler

nice hotel to stay at when visiting NYC

Posted Aug 26, 2015
Pros: breakfast was good
Cons: hold the reservation
Location: easy to get to ferry
made a reservation at least a month in advance and when we arrived to the hotel, the suite requested was not available - they claimed it was a stayover. staff did send up a rollaway to try to accommodate, but it was very uncomfortable no compensation was offered.
4 out of 5
Recommended
for Families
by A verified traveler from Salt Lake

N/A

Posted Aug 18, 2015
Pros: Very convenient for our stay-
Location: We were visiting family, therefore we didn't do any sightseeing!
We found it comfortable & easy to get around- The staff was very polite & nice - We really enjoyed the Breakfast at the Hotel-
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Caryn's wedding

Posted Aug 10, 2015
Great location and a nice room. Easy check in and out was simple. Also, plenty of parking.
5 out of 5
Recommended
for Everyone
by A verified traveler

muy bien

Posted Aug 3, 2015
Pros: los cuartos
muy comodo, agradable, muy buena la alberca buena ubicación loa niños disfrutaron la estancia y los lugares
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Totally satisfied

Posted Aug 2, 2015
Pros: Nice breakfast and variety. Very helpful staff.
Location: Short ride to Staten Island ferry and lower Manhatten
Located hotel online with the intent of seeing lower Manhattin. Very nice hotel although dining wasn't close. Some places deliver to hotel however. Receptionist assisted with transportation to Staten Island ferry for our sightseeing. Breakfast was very good with a wide variety at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to Stay!

Posted Jul 31, 2015
Pros: Breakfast was great, easy to get to the city.
Cons: Pool hours and knowledge of the staff.
Location: Location was great. Easy to get to the city.
This was a great place to stay. Not in the middle of the city, but close to everything. Staff wasn't the most helpful with how to get around the area, and don't leave the pool with-out drying off.
5 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island, NY

Very Friendly Staff

Posted Jul 23, 2015
Every staff member we passed said hello or at least pleasantly acknowledged us. The front desk staff were especially nice with helping us find our way to Manhattan. The beds were every comfortable and the bathroom was huge.
4 out of 5
Recommended
for Everyone
by A verified traveler from Quebec, Qc

Tres plaisant

Posted Jul 16, 2015
Pros: staff
Cons: no
Location: bien situer
Endroit bien situer et le déjeuner est excellent navette gratuite pour le ferry