Reception

Reviews of Hampton Inn & Suites Staten Island

2.5 out of 5
Hampton Inn & Suites Staten Island
1120 South Ave, Staten Island, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 546 out of 1006 reviews" "
Rating 8 - Good. 234 out of 1006 reviews" "
Rating 6 - Okay. 95 out of 1006 reviews" "
Rating 4 - Poor. 73 out of 1006 reviews" "
Rating 2 - Terrible. 58 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Deimante

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Iman

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Housekeeper Toni was very rude when another colleague asked her to assist me with towels. Her response was so nasty. She clearly hates her job.
Stayed 2 nights in Mar 2024
Response from William on Mar 27, 2024
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jolanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's cleanliness surpassed my expectations. We loved it, thank you to entire crew.
Stayed 1 night in Mar 2024
Response from William on Mar 27, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the crew to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 Excellent

Betsy

Liked: Property conditions & facilities
Very kind staff.
Stayed 2 nights in Mar 2024
Response from William on Mar 27, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 Excellent

Dorota

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel
Stayed 1 night in Mar 2024
Response from William on Mar 27, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 Excellent

SHARON

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 4 nights in Mar 2024
Response from William on Mar 27, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 Excellent

Mitiku

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from William on Mar 18, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was limited but it was clean and relatively quiet. Staff was friendly. Had to ask for some amenities that seemed basic like a bath mat and they didn’t seem organized and tried to clean our room twice on the day we checked out which you would think they would wait to get notice that we were gone.
Stayed 4 nights in Mar 2024
Response from William on Mar 18, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 Excellent

david

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay! lots of room for parking, clean hotels, nice and friendly staff! would stay here again in the future!
Stayed 1 night in Mar 2024
Response from William on Mar 13, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the parking and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

4/10 Poor

Thomas, Broad Brook

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The room was spacious. The hotel was clean. Nice pack & play provided. No restaurant at the hotel (free breakfast which was surprisingly good), have to walk across parking lot to Hilton for their restaurant. But the biggest knock. Our room faced a highway so that was loud enough. But there was some sort of event going on in/near the hotel. Music blaring til 2 am. We (myself, wife, 2 kids) got zero sleep that night. So loud the hotel was literally vibrating from the bass. Insane that this was allowed to occur/continue. If it wasn't for the noise, this would've been a positive review, but I can't possibly give higher than 2 stars because you stay at a hotel to sleep so you can enjoy the rest of your trip. And we got no sleep.
Stayed 2 nights in Feb 2024
Response from William on Feb 29, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you now, please tell us. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Victor, Chester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking
Stayed 1 night in Feb 2024
Response from William on Feb 27, 2024
Dear Victor, Thank you for taking a moment to share your experience. I am happy to hear you found the parking to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hot Breakfast items were cold. Could not eat. Cold items were not part of my dietary options. Coffee was cold.
Stayed 1 night in Feb 2024
Response from William on Feb 14, 2024
Dear Lisa: Thank you for taking the time to share your experience of your recent stay at our hotel. We regret that we were not able to provide you with the quality of food you expected. We are constantly working to improve our hotel and your comments will help us improve in this area. If there is anything else I can do for you now, please tell us. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

6/10 Okay

Caroline

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from William on Feb 14, 2024
Dear Caroline: Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn Staten Island is a PHENOMENAL place to stay. It’s clean and the staff is friendly. I HIGHLY RECOMMEND THIS PLACE
Stayed 1 night in Feb 2024
Response from William on Feb 14, 2024
Dear Greg, Thank you for taking a moment to share your experience. I am happy to hear you found the staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

6/10 Okay

Edward

Traveled with family
Just convenient enough to book if you’re poor and need something somewhat cheap.
Stayed 1 night in Feb 2024
Response from William on Feb 6, 2024
Dear Edward: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

8/10 Good

Kazeem B

Great
Stayed 6 nights in Jan 2024
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and hopefully we can get you to a 5-star stay, please follow up and let us know what went wrong, so we can better service you in the future! We hope to see you again soon!

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

8/10 Good

Vernee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great weekend stay. My room was very clean and spacious. The front desk attendant was friendly and helpful. I would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and hopefully we can get you to a 5-star stay, please follow up and let us know what went wrong, so we can better service you in the future! We hope to see you again soon!

2/10 Terrible

Faith

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay started off with no assistance with my bags. Once in my room i was greeted by a roach. For $455 i would expect a clean room. The manager was advised but did not reach out. I had to ask for her the next morning. I was told that housekeeping would have to inspect my room as if i need to lie. I kept the roach for proof. I was moved to another room but no apologies or any compensation even offered. I will not ever stay at a Hampton inn in the future. It was not a great experience as this was my first and last time.
Response from William on Feb 6, 2024
Dear Faith: I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 Excellent

Corrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located for us . Staff was very polite. Breakfast was delicious . Hotel could have been a little cleaner .
Stayed 2 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

2/10 Terrible

Victorius Benjamin, Rockwall

Stayed 3 nights in Jan 2024
Response from William on Feb 6, 2024
Dear Victorious Benjamin: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

6/10 Okay

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There was no pool as advertised by expedia which made for a very sad group of children. The hotel was extremely busy making the free breakfast unbearable at times.
Stayed 4 nights in Dec 2023
Response from William on Feb 6, 2024
Dear Brittany: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. We have not had a pool in over 5 years and have been trying to have 3rd party sites rectify that information ever since. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

6/10 Okay

Frank, Taneytown

Traveled with family
Liked: Staff & service
While giving some extra wiggle room for it being a holiday and the staffing issues that may come up as a result, we had a few MINOR issues (check in late, room not ready, breakfast dismal, hallways not vacuumed, room furniture super uncomfortable), but compiling them led it to be just an ok experience. Wouldn’t keep us from returning, but we’d certainly look elsewhere first.
Stayed 2 nights in Jan 2024
Response from William on Feb 6, 2024
Dear Frank: I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 Excellent

Deanna, Staten Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

8/10 Good

Aleksandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel, staff very friendly, breakfast was delicious, great selection of food. Bathrooms bit outdated, need bit of tlc
Stayed 3 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and hopefully we can get you to a 5-star stay, please follow up and let us know what went wrong, so we can better service you in the future! We hope to see you again soon!

10/10 Excellent

Nyla

Stayed 2 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Narda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean, quiet and comfortable. Staff was very friendly and concerned that our stay be an enjoyable one.
Stayed 2 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Johnette

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

8/10 Good

Redouane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and hopefully we can get you to a 5-star stay, please follow up and let us know what went wrong, so we can better service you in the future! We hope to see you again soon!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Eva

Stayed 7 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

CHANDANA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Cyndi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came to NY for a family funeral. Our stay was comfortable and much needed after a long trip from NH.
Stayed 1 night in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how Samatha tried her hardest to make my stay possible
Stayed 2 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

6/10 Okay

Giuseppe

Traveled with family
Disliked: Amenities
To much noise
Stayed 2 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We would love to have you stay with us again soon and be able to remedy the past issues! We do have quieter sides to the hotel which typically can be accessed if requested ahead of time. We hope to see you again soon!

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, amenities
I was disappointed that I booked two queen beds and got full size beds. I paid almost $250 per night for three nights. The front desk said they were queen but I measured and they weren’t. I was a family with children and was given two wash clothes when asked for more they said someone will bring more up and never did.
Stayed 3 nights in Dec 2023
Response from William on Feb 6, 2024
Dear Jessica: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. The smallest bed size we offer is a queen, we do have pull out sofa beds which are full size, but the 2- queen rooms have queen sized mattresses. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again if ever needing to.
Beds were comfortable
Stayed 3 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Patience

Stayed 6 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

BROC

Stayed 2 nights in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from William on Feb 9, 2024
Dear Michael, Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff and beautiful rooms
Booked last minute and got a great rate and a beautiful room. The woman that checked me in was so pleasant. I asked if I could have non feather pillows and she had housekeeping go right up and change them before we even got to the room. I really appreciated it because I’m highly allergic to feathers and have had trouble with other hotels. Everyone that works there is pleasant.
Stayed 1 night in Dec 2023
Response from William on Feb 1, 2024
Thank you so much for staying with us, and for your review! We are so happy you enjoyed your stay, and we hope to see you again soon!

8/10 Good

jeffrey

Response from William on Feb 14, 2024
Dear Jeff, Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William

4/10 Poor

Brad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Paul M.

Liked: Staff & service, property conditions & facilities
The floor in my room was dirty. The staff was friendly. Very limited food and beverage choices considering there is nothing within walking distance. All in all not bad.
Stayed 2 nights in Nov 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023