Ratings based on 6,445 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Excellent Hotel

Posted Feb 4, 2016
Pros: Very clean and good breakfast.
Great Location and the rooms are very clean. The breakfast was very good and the free coffee and tea was excellent.
1 out of 5
by A verified traveler from England

ROOM NOT CLEANED

Posted Feb 3, 2016
Cons: Clean the rooms and answer emails.
On the third night of our stay, our room was not cleaned. After speaking to the duty manager he agreed to a refund for that night. This would have to be done through Expedia. After two weeks, I am still waiting to hear from Expedia whether, they intend to honour the agreed refund. Every time I have telephoned them, they tell me that they are waiting for the hotel to reply to themselves. It does not take two weeks to write an email. Even trying to send an email to the hotel is arduous, as you can only email their head office, who don't reply.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellant staff and hotell 100% and more service

Posted Feb 2, 2016
Pros: Friendly clean efficient. They made a terrible holiday comfortable as they saw me in the same clothes daily.
Cons: The breakfast room is a little small when the hotel s full but would be so big is the hotel was half full so rally i dont think id change anything.
Location: Very close to many restaurants shows shopping and anything els you would need for a good all round holiday. Dont be scared of getting in ayellow can l
We had 4 flight cancelled and then our bags never came. The hotel staff were amazing (im extreamly fussy) extreamly clean room. the porter looked for our bags coming in every day passing on the info when they went off duty and the hotel counter staff would have called every day if we needed but we were very capable of doing this at no charge. If i ever get back to new York i would not stay any were else. It is near to and in walking distance of many sight seeing and shopping experiences. They got a cab straight away for me and although i thought they would be over priced they are not. My trip in a yellow cab was brilliant. and the price was unexpectedly good better than the uk. We booked trips with the hotel were good value .
4 out of 5
Recommended
for Everyone
by A verified traveler from 49240

hôtel bien situe et fonctionnel

Posted Feb 2, 2016
Pros: une chambre grande et fonctionnelle, le café disponible au hall d'entrée sans supplément,
Cons: l'alimentation de la douche en eau chaude (il faut ajuster ses marques), et l'espace trop restreint du petit déjeuner aux heures de pointe
Location: la 8° avenue est la plus à l'ouest des lieux touristiques de Manhattan, mais tout est accessible rapidement par métro, ou même à pieds
bonne situation pour visiter New York, grande chambre pour Manhattan et fonctionnalités très correctes : grand lit, rangements multiples, pouf, fauteuil, coin bureau et wifi performant . Mais la douche n'est pas le point fort . Très bon petit déjeuner, mais venir nettement avant 9h00 : 300 chambres et 75 places de petit déjeuner dans un espace insuffisant. L'accueil est très "pro" : bref et efficace , sans épanchements . Un plus de cet hôtel : le café (ou thé) à volonté disponible à n'importe quelle heure dans le hall d'entrée . Le métro est à proximité de l'hôtel . un séjour sans histoire
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great time in NYC.

Posted Feb 1, 2016
Pros: Staff and location
Cons: add refrigerator to rooms.
Location: Plenty of restaurants, close to shopping and church's. Same block as the metro transit.
Staff in hotel very accommodating. Hotel was clean and the breakfast was marvelous. Lots to choose from and plenty. Only disappointment was there was no little refrigerator in room. Nice to have refrigerator to keep wine cool. Great location close to Time Square and large sign on side of building easy to locate when your out walking day or night. Our first time in NYC we celebrated our 42nd. wedding anniversary. Great Time!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dominican Republic

Great hotel, good location

Posted Jan 31, 2016
This hotel is very comfortable, fair size of rooms. The location is excellent in really midtown, very close to Rockefeller Center, Radio City Music Hall, movie theaters, Broadway theaters. I used for business trip. They offer a very complete breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from Berlin

Zentral gelegenes City Hotel

Posted Jan 31, 2016
Pros: Die zentrale Lage.
Cons: Der Frühstücksraum ist für die Größe des Hotels unterdimensioniert. Das Frühstück selbst ist eher landestypisch, ohne Abwechslung.
Location: 851 Times Square North 8Ave, fußläufig ist sowohl der Central Park als auch der Times Square zu erreichen. Ebenso das Rockefellercenter.
Ein etwas in die Jahre gekommenes Hotel. Dennoch die Zimmer geräumig und sauber, das Personal sehr freundlich und hilfsbereit. Ideal für einen Trip in die City. Allerdings ist es sehr laut, sowohl durch den Straßenverkehr als auch im Hotel, alles ist sehr hellhörig. Das Frühstück ist verbesserungswürdig. Abendessen wird nicht angeboten, eine Bar gibt es nicht. Wenn man das weiß, kann man sich darauf einrichten. In der unmittelbaren Umgebung gibt es viele Möglichkeiten gut zu Abend zu essen.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Loved the level of Customer Service

Posted Jan 30, 2016
Pros: I liked the room size and the room cleanliness. Breakfast was great as well.
Location: Rite Aid and food places very close for ease to grab something fast.
I am very happy with myselection of this hotel for Rest and Comfort. The staff was kind and very pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Great Hotel

Posted Jan 28, 2016
Great location near Times Square, close to the subway but walkable distance to many attractions. The staff were very lovely, we had to extend our stay three nights due to weather changes and they were very accomodating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ubicación OK, habitación grande, personal malo

Posted Jan 27, 2016
Pros: Las habitaciones enormes y la localización
Cons: El servicio al cliente
Location: Perfecta ubicación y cerca de mil sitios.
El hotel tiene un habitación enorme para ser NY y en buenísimo estado. También la ubicación es buenísima pero lo verdaderamente malo es el servicio. Se nota que no les hace falta ser simpáticos... madre mía qué gente más antipática!