Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto ,Canada

Best hotel / people ever

Posted Aug 29, 2015
This was our 4th stay at this hotel , the staff is soooo friendly and very accommodating. We landed at Newark airport at 8am and we called the hotel and to see if our room was ready ( as we requested a week prior ) and YES our room was ready so we were able to check in drop off our luggage and start our vacation. See you all again next year 😀
4 out of 5
Recommended
for Everyone
by A verified traveler

Pool hours

Posted Aug 15, 2015
One of the reasons we chose this hotel was to have a pool. Weekdays it's only open 5-10 so can be a bit crowded. The outside seating area is still open for sunbathing though. Good hotel nice location nice and new
1 out of 5
by A verified traveler

Horrible staff and stay.

Posted Aug 9, 2015
The room is great, the hotel is nice. My first night was pleasant. My second night was awful. I arrived at my room at 9 pm, to go to sleep for a 7am flight, and my windows and walls were shaking from a wedding reception. I called the staff and was told it would end at midnight. They said they would have them turn it down, never did. They eventually, at 11pm, told me to deal with it. This was not some small noise, I could not even hear my tv clearly at full volume. Worst experience and unbelievable that I would be told to deal with extremely loud bass annld music.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Das Hotel liegt in einer ruhigen Gegend. Alles ist in einem guten Zustand und das Essen vor Ort ist sehr gut. Es ist nahegelen am Airport von Newark. Der freie Flughafentransport ist perfekt.
5 out of 5
Recommended
for Everyone
by A verified traveler from Enterprise, AL

Beautiful and comfortable hotel!

Posted Jul 13, 2015
Pros: Clean and comfortable beds.
Cons: More shuttle service.
Location: It is on Staten Island, which is a quick (FREE) ferry ride to Manhattan, which has the Statue of Liberty, Empire State Building, Central Park, etc.
The hotel is gorgeous and the room was very clean and comfortable. Shower was also great and allowed you to adjust the pressure. I wish it had been closer to the Staten Island Ferry, or provided more shuttles to and from the ferry. In a city like New York, people want to get over to Manhattan as soon as possible. The earliest shuttle they had going to the ferry was 8:30 a.m., which means you wouldn't even get to Manhattan until around 10 a.m.
2 out of 5
by A verified traveler from franci

Far from everything bar tender suck

Posted Jul 6, 2015
Pool suck staff suck food marginaland far from everything
5 out of 5
Recommended
for Everyone
by A verified traveler from Lss Vegas, Nevada

Shuttle service free to Ferry

Posted Jun 25, 2015
Staff very friendly and helpful, shuttle drivers also friendly, informative & on time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, Pa.

A bright spot on Staten Island

Posted Jun 14, 2015
Pros: Everything, from parking to the employees to the spacious room it was great.
Cons: The pillows were....well, not good they could have been firmer.
Location: We were there for a family event and didn't explore to much.
To start, Nancy at the check in made us feel so welcome, we knew we were going to enjoy our stay. Lunch and dinner at Lorenzo's, the on premise resturant, was like dining at a 5 star location. A friendly visit from the man in charge and his wife just amde it more personal and friendly, especially when he spoke about Pittsburgh and the sourrounding areas we are from. I really wish my stay was longer but I can honest say that the HGI will be our place of choice to stay on S.I. from here on in and will recommend it to friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples, Fl.

Great Hotel. Good food and great service.

Posted Jun 9, 2015
Pros: good location and amenities.
Location: Near family and friends.
Kim at the front desk was very compassionate. The location to highways and restaurants was excellent. Staff was friendly and helpful. Property is beautiful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great staff

Posted Jun 8, 2015
Pros: everything
Cons: bed was a little firm, free wifi with the entire visit
I enjoyed my stat with no issues, The staff was very helpfull with direction, bus line, ferry call a cab. Excellent.