Meeting facility

Reviews of Hilton Garden Inn New York / Staten Island

3 out of 5
Hilton Garden Inn New York / Staten Island
1100 South Ave, Staten Island, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 465 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 87 out of 1001 reviews" "
Rating 2 - Terrible. 65 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel, friendly staff, helpful, clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

bella

Liked: Staff & service
It’s just what we needed for the short stay
Stayed 1 night in Apr 2024

8/10 Good

Melanie

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Bruno

Liked: Staff & service, property conditions & facilities
Love it nice clean friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Frances Marie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the staff member was very friendly and professional. Will definitely be back !
Stayed 1 night in Apr 2024

6/10 Okay

igor

Liked: Cleanliness
Stayed 3 nights in Apr 2024

2/10 Terrible

Faryar

Traveled with family
Disliked: Amenities, property conditions & facilities
Dirty, worn out property that doesn’t look like Hilton brand more of a motel quality. There were stains all over the unit
Stayed 1 night in Apr 2024
Response from Natalie N.: Front Office Supervisor on Apr 6, 2024
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

2/10 Terrible

Igor

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ordered tickets online When I arrived at the hotel They didn’t want to give me a room, they said that they didn’t receive the money, although they took it from the bank And that was the problem. I wasn't the only one. Four people in front of me had the same problem. I had to buy a ticket at an inflated price I withdrew money twice Now I need to call the bank and explain the situation I offer cheaper tickets when you arrive raises prices at night Yes you have no choice
Stayed 1 night in Apr 2024
Response from Natalie N.: Front Office Supervisor on Apr 6, 2024
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

10/10 Excellent

Dennis

Traveled with group
The hotel is very clean and cozy.
Stayed 6 nights in Mar 2024
Response from Natalie N.: Front Office Supervisor on Apr 6, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 Poor

Weiting

Disliked: Cleanliness
We didn't have a pleasant stay like last time on this property. I couldn't find the sheet underneath the comforter because it was rolled to a corner of the bed. It gave me an impression that the sheet wasn't changed from the last guest. My husband and I had a hard time to fall in sleep because of noises. One obviously was from the elevator near the room. The mechanic noise could be heard almost through the whole night.
Stayed 1 night in Mar 2024
Response from Natalie N.: Front Office Supervisor on Apr 2, 2024
Dear Xx: Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the sheets and noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you now, please call and tell us. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will Make it Right.

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was newly renovated and incredibly clean! Staff was friendly
Stayed 1 night in Mar 2024
Response from William on Mar 27, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the room and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Danny

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant at the property was great along with the staff and service that they provided. It was quiet at night other than when the events were going on. That also limited parking for guest that were staying at the hotel. When I asked about parking, I was asked how long I would be staying. When I asked if I could park in the parking lot beside the building, I was told that that was rented out to Amazon for training drivers. I was also told that they would ask their manager on duty if I could park there, and then was told that I was not staying long enough without management even being asked. The front desk staff could take a few tips from the restaurant personnel. Other than that it is a fairly decent hotel.
Stayed 4 nights in Mar 2024
Response from William on Mar 27, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lorenzos Restaurant in hotel waiter Jacob was very adiment on how much tip we should have gave him, i favs him 25 he aanted 50, you cant tell a customer how much tip to leave.
Stayed 1 night in Mar 2024
Response from Samantha on Mar 23, 2024
Hello John. I am so sorry to hear that you encountered while you were dining at Lorenzo's especially since this isn't the usual experience. I will be sure to let the managers know so they can correct this. Thank you for letting us know.

8/10 Good

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Natalie N.: Front Office Supervisor on Mar 22, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities
Rooms out dated furniture old, Resturant on property is very good
Stayed 1 night in Feb 2024
Response from Samantha on Mar 20, 2024
Hello Kevin. I am happy to let you know that we are currently in the process of a refresh to all the rooms! We hope that you will come back and stay with us again when they are finished. I will be sure to tell Lorenzo's team how much you enjoyed your dining experience with them. Thank you.

10/10 Excellent

Naveed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Quite hotel
Stayed 1 night in Mar 2024
Response from Samantha on Mar 20, 2024
Hello Naveed. We are glad to know that your stay was just what you needed it to be, quiet. Thank you for taking the time to leave us feedback.

6/10 Okay

Mariana

Disliked: Cleanliness, property conditions & facilities
It was upsetting to get a room on the only floor being under renovation, without even a heads up. And I paid $230 for one night!
Stayed 1 night in Mar 2024
Response from Samantha on Mar 20, 2024
Hello Mariana. I am sorry to hear that you weren't verbally made aware of the refresh that we are doing to the rooms. Even though you should have been made aware, we do have signage posted at the desk stating that we are currently in a refresh process. We hope that once these changes are done, you will come back to give us another try. Thank you for your feedback.

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Natalie N.: Front Office Supervisor on Apr 6, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Overall ok
Stayed 1 night in Mar 2024
Response from Natalie N.: Front Office Supervisor on Mar 9, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 Okay

Lemuel

Traveled with partner
Liked: Staff & service
A bit dated decor, duct tape on things, bar closes way too early. They should find a way to step it up when you’re the best hotel on the whole island, overall not bad
Stayed 1 night in Feb 2024
Response from Natalie N.: Front Office Supervisor on Mar 9, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 Excellent

joe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I visit. Service and amenities are great. Would recommend to anyone.
Stayed 1 night in Dec 2023
Response from Natalie N.: Front Office Supervisor on Mar 9, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Giovanni, North Bay Village

Stayed 1 night in Feb 2024
Response from Natalie N.: Front Office Supervisor on Mar 22, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 9 nights in Jan 2024
Response from Natalie N.: Front Office Supervisor on Mar 9, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Alper, Baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good next time stay here again
Stayed 1 night in Jan 2024
Response from Natalie N.: Front Office Supervisor on Mar 9, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 Okay

Wendy

Traveled with family
Liked: Staff & service
The rooms are a bit run down
Stayed 1 night in Jan 2024
Response from Natalie N.: Front Office Supervisor on Feb 21, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 Excellent

jorge

Stayed 4 nights in Feb 2024
Response from Natalie N.: Front Office Supervisor on Feb 21, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 Poor

charles

Liked: Staff & service
Disliked: Amenities
Requested cleaning service at check in never happened Noise until late night from a function Construction noise early in the morning Monday Need to update breakfast buffet looked used and dirty with no customers
Stayed 2 nights in Feb 2024
Response from Natalie N.: Front Office Supervisor on Feb 7, 2024
Charles,Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will Make it Right.

4/10 Poor

Daria, Brooklyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a motel, can’t have name “hotel”. Super dirty, old broken furniture. I would never recommend this place to stay.
Stayed 1 night in Feb 2024
Response from Natalie N.: Front Office Supervisor on Feb 5, 2024
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service
The HGI offered a convenient option to stay after an event. There’s a nice bar and the property is very nice. Room was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Natalie N.: Front Office Supervisor on Feb 5, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 Okay

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Uncomfortable bed, rooms need updated
Stayed 3 nights in Jan 2024
Response from Natalie N.: Front Office Supervisor on Feb 5, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 Excellent

Patricia, Durham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay! The food was great. Thank you!
Stayed 3 nights in Jan 2024
Response from Natalie N.: Front Office Supervisor on Feb 1, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Daryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natalie N.: Front Office Supervisor on Feb 1, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natalie N.: Front Office Supervisor on Feb 1, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 5/5! Have a wonderful day.

6/10 Okay

Johnita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outside looks great the rooms inside is very DATED! Nothing up to date, thermostat hanging off the wall
Stayed 2 nights in Jan 2024
Response from Natalie N.: Front Office Supervisor on Jan 22, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

6/10 Okay

LEON, Perth Amboy

Business traveler
Clean room
Stayed 1 night in Jan 2024
Response from Natalie N.: Front Office Supervisor on Jan 22, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

2/10 Terrible

DIANE

Stayed 1 night in Jan 2024
Response from Natalie N.: Front Office Supervisor on Jan 22, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

8/10 Good

William, Sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was ok the rooms are getting a little dated but it was clean. The front desk booked me into the wrong room but they quickly corrected it. The restaurant is nice.
Stayed 3 nights in Jan 2024
Response from Natalie N.: Front Office Supervisor on Feb 21, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

6/10 Okay

Carol

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Natalie N.: Front Office Supervisor on Jan 20, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

8/10 Good

Hugh

Stayed 1 night in Jan 2024
Response from Natalie N.: Front Office Supervisor on Jan 20, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 Excellent

Patricia, Durham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were very nice.
Stayed 1 night in Dec 2023
Response from Natalie N.: Front Office Supervisor on Jan 20, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Natalie N.: Front Office Supervisor on Jan 20, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was worn and dated.
Stayed 1 night in Jan 2024
Response from Natalie Naeder: Front Office Supervisor on Jan 8, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 Excellent

Damien

Stayed 2 nights in Dec 2023
Response from Natalie: Front Office Supervisor on Jan 27, 2024
Damien,We are thrilled to see you enjoyed your stay with us! We thank you for taking a moment to leave us a review, and we look forward to seeing you again!

10/10 Excellent

Sabrina, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Natalie Naeder: Front Office Supervisor on Jan 8, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 Okay

Sam

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom doesn’t have exhaust fan .
Stayed 2 nights in Dec 2023
Response from Natalie Naeder: Front Office Supervisor on Jan 8, 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 Excellent

Raphaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amei tudo
Stayed 1 night in Dec 2023
Response from Natalie Naeder: Front Office Supervisor on Jan 8, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Carlos

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Natalie Naeder: Front Office Supervisor on Jan 8, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

raphael, Saint Laurent

Stayed 1 night in Dec 2023
Response from Natalie Naeder: Front Office Supervisor on Jan 8, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.