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Reviews of Hilton Garden Inn New York/West 35th Street

3 out of 5
Hilton Garden Inn New York/West 35th Street
63 West 35th Street, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1150 out of 1791 reviews" "
Rating 8 - Good. 469 out of 1791 reviews" "
Rating 6 - Okay. 109 out of 1791 reviews" "
Rating 4 - Poor. 28 out of 1791 reviews" "
Rating 2 - Terrible. 35 out of 1791 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being so close to Herald Square
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Billy, it's wonderful to hear that you appreciated the Hilton Garden Inn New York/West 35th's close proximity to Herald Square. We believe that our location contributes greatly to the overall stay experience. We hope to welcome you back soon.

6/10 Okay

Laura

Disliked: Property conditions & facilities
I've stayed at a lot of Hilton's in NY - this sadly seems to be the least maintained.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Laura, thank you for sharing your feedback. It's unfortunate to know that this particular stay didn't meet your expectations. We're continuously striving for improvement and your comments on maintenance will guide us in that mission. We hope for the opportunity to provide you with the signature experience you've come to expect from Hilton properties in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Lisa, thank you so much for your rating! We're thrilled to know you enjoyed your stay at the Hilton Garden Inn New York/West 35th and we're looking forward to welcoming you back in the future.

8/10 Good

Stuart

Traveled with family
This is a pretty average NYC hotel. The room was fine, the view from the upper floors is good. I wasn't planning on spending much time in the room and was looking for a good value and this place was fine. I needed a late check out and they accommodated me. This was my second stay here.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Stuart, it's great to know that the Hilton Garden Inn New York/West 35th met your expectations for value and accommodation flexibility. We're pleased that you could enjoy the views from our upper floors during your stays with us. We'll continually strive to enhance the quality of our guest experience, and we look forward to welcoming you for your third visit.

10/10 Excellent

JOSEPHINE E

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and quiet atmosphere. Staff were very respectful and accommodating.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Josephine E, thank you for the superb review of your stay at Hilton Garden Inn New York/West 35th. We're thrilled to learn that you enjoyed our soothing environment and received excellent service from our dedicated team members. Should your travels bring you back to New York, we would be more than happy to welcome you once again.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thanks for the 4/5 rating, Angela!We're thrilled you enjoyed your time with us so much! If there is anything we can do to make it a 5-star experience, let us know. We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

6/10 Okay

Dante

Liked: Cleanliness, staff & service
Disliked: Amenities
I think the 9 rating review for this location was very misleading, this hotel is well located, but very old, and they offer breakfast but its the most basic and uninteresting hotel breakfast ive ever had, they basically give one waffle and a water. one fruit and thats all. The room was old and carpet was dirty.bathroom was very clean. and bed was comfortable. not my favorite stay but for one night it was ok, would not spend my entire stay at this hotel This was not a great hotel and its ratings are very misleading
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Dante, we appreciate your feedback and are glad to know our location was convenient for you. We apologize for any discomfort involving the room's conditions and breakfast diversity. Renewing our furnishings and diversifying our breakfast options are areas we always strive to improve. We take crucial note of your feedback and assure you that we're working towards making improvements every day. We hope you will reconsider and look forward to providing a better stay in the future.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Thank you for the 4-star rating, Joel!It's great your time with us was so pleasant! We strive for excellence so please let us know how we could share a perfect 5/5 experience with you. We look forward to hosting you again soon for an even better experience.Have a fantastic day!

6/10 Okay

Radhika

Traveled with group
Liked: Staff & service
Great location, easy access to the subway great staff. Rooms could be a little bit more upgraded, and beds need to be a little bit more firmer.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Radhika, thank you for taking time to share your feedback. It's good to hear you appreciated our convenient location and supportive team. We acknowledge your note about the room updates and preferences regarding the mattress firmness. We're always working on improvements and your input helps guide our efforts. We hope to see you again soon and provide an improved experience.

4/10 Poor

Denario

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is fine, nice and clean. The staff on the other hand was not the best. We got there early and the room wasn't ready. We didn't mind, they acknowledged us by name and told us the room would be ready in a few. We were fine, checked our bags and ventured off. When we got back they told us our room was cancelled. We were shocked and surprise because they had just told us everything was fine with our room. On Thrusday, my husband and I came back to the room carrying a sleeping child in his hand. They were so inconsiderate and inconvenient, but most of all dismissive. The manager took a ridiculous time to reinstate the room claiming it was expedia's fault. My kids were literally in the lobby sleeping, my husband had to change my kid in a public bathroom. There was no consideration or credit given per our printed copy of the room receipt. We are so disappointed by the experience and hope to receive some sort of compensation for the inconvenience.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Denario, it's regrettable to hear about the inconvenience you encountered during your stay. We apologize for any miscommunication or mix-up regarding your room reservation, causing discomfort for your family. We always strive to provide efficient and considerate service, so it's disheartening to know that we fell short this time. Please know that we're carefully evaluating your comments. If you do choose to provide us with another opportunity, we assure you of a more satisfactory experience in the future.

8/10 Good

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service
This hotel definitely got the job done but we weren’t big fans of the area it’s in which obviously isn’t the fault of the hotel itself. Our room was small but had all of the amenities you’d expect. It’s very close to a subway station and Bryant Park which was great. If you’re looking for somewhere to stay in midtown that is a bit removed from Times Square I’d say this is a great option.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Mitchell, it's delightful to read your review regarding your stay at Hilton Garden Inn New York/West 35th. We appreciate your compliments about our location's convenience, being a stone's throw away from a subway station and Bryant Park. We recognize that everyone has different preferences when it comes to room sizes and neighborhood vibes. Even so, we're thrilled to find that you found our services satisfactory and that we were able to meet your expectations for an accommodation option in the midtown area. Thanks again and we look forward to potentially welcoming you back in the future.

10/10 Excellent

Vickielynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel is accessible to everything like the train, shopping, dining and entertainment. The only thing I didn't like but can't control is parking and the garage prices are too high.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Vickielynn, we're thrilled you appreciated Hilton Garden Inn New York/West 35th's prime location for transportation, dining, and entertainment. We understand your concerns about parking; it certainly can be a challenge in our bustling city. Thank you for your understanding and for choosing our hotel for your stay.

6/10 Okay

Jiayang

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Jiayang, we appreciate your rating. It seems that there might have been aspects of your stay that did not quite meet your expectations. It's regrettable to know we missed the mark this time and we hope to have another opportunity to deliver a more satisfying stay in the future.

10/10 Excellent

jiangling

Stayed 8 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Jiangling, thank you for your top rating of Hilton Garden Inn New York/West 35th. We're thrilled to know you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

Brandes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Mar 18, 2024
Brandes, thank you for your strong rating of Hilton Garden Inn New York/West 35th. It's a pleasure to learn you had a satisfactory experience with us. We hope to have the opportunity to provide you with an even greater stay on your next visit to New York.

10/10 Excellent

Patrick, West Chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is EXCELLENT for shopping and the use of mass transit. Macy's is only a few steps away as are the subway stations. Madison Square Gardens is a very short walk away and Times Square is only one stop away on the subway. Eats are plenty and diverse. Having visited NYC many times, this is one of my favorite hotels. The place is clean, up to date and the staff go about their jobs in a warm, knowledgeable and efficient manner.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Patrick, it's wonderful to hear that Hilton Garden Inn New York/West 35th has become one of your favorite places to stay during your visits to NYC. Your positive feedback on our prime location, spotless facilities, and dedicated team members truly makes our day. We'll continue providing excellent service for your future visits. We look forward to hosting you again.

10/10 Excellent

Lucero

Liked: Cleanliness, staff & service, property conditions & facilities
Have to pay for parking
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Lucero, it's wonderful to hear that you had a top-notch experience at the Hilton Garden Inn New York/West 35th Street. We understand that the matter of parking is worth noting. However, our downtown location requires specific considerations. Despite this, we're delighted to have been your choice of stay and look forward to welcoming you back in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Daniel, thank you for choosing Hilton Garden Inn New York/West 35th. We appreciate your kind comment about our team's excellent service. We pride ourselves in delivering a memorable stay and are glad we made a positive impression. We're looking forward to welcoming you back during your next visit to New York.

10/10 Excellent

Klodiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re a person that likes to be close to everything and are out all day discovering New York (and don’t care for high and luxury ) this hotel is perfect . It’s safe, clean , walking distance to Rockefeller, Times Square , Broadview shows , 5th avenue shopping , and it doesn’t break your bank.
Response from Customer Service on Mar 15, 2024
Klodiana, it's gratifying to hear that Hilton Garden Inn New York/West 35th suited your needs so well. Our central location certainly lends itself to adventurous guests like yourself who are out exploring all the iconic attractions. We pride ourselves on delivering a comfortable, secure, and affordable stay for all our guests. We anticipate your next visit.

8/10 Good

Deena, Richmond Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful- area is busy but not as noisy as some hotels close to Times Square. Hotel rooms are spacious and bathrooms are a good size. Elevators are fast and I found the area to be safe and close to transportation.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Deena, thank you for recognizing the welcoming nature of our team members at Hilton Garden Inn New York/West 35th. We're thrilled to know you appreciated our spacious rooms, suitable bathroom size, and efficient elevators. Understanding your comfort regarding the location's noise level and proximity to transport is a bonus! We hope to have the pleasure of your company again in the future.

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 14, 2024
Sam, we're delighted to hear you appreciated the fantastic positioning of Hilton Garden Inn New York/West 35th. We're hoping to welcome you back in the future.

8/10 Good

Shan

Traveled with group
Liked: Cleanliness, amenities
Good hotel for eating Korean cuisine, convenient for transportation.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Shan, it's great to hear you found the Hilton Garden Inn New York/West 35th Street to be a choice location, particularly for enjoying delicious Korean cuisine. We're pleased you found the transportation options accessible. Looking forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean at walkable distance to most tourist areas.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Angel, thank you for sharing your positive thoughts. We're thrilled to hear that you enjoyed your stay at Hilton Garden Inn New York/West 35th. It's wonderful to learn how much you appreciated our team's friendliness and the cleanliness of our hotel. We strive to offer a location that is convenient for our guests, and we're glad you were able to explore the surrounding tourist areas with ease. We look forward to welcoming you back in the future!

6/10 Okay

Skylar

Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Skylar, thank you for taking the time to rate your stay. We recognize that every guest experience shapes our direction going forward and your feedback certainly plays a part in that. We hope you'll consider us again in the future for a chance to improve upon your recent stay.

6/10 Okay

Elizabeth

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Elizabeth, thank you for taking the time to rate your recent stay. It seems your experience didn't meet expectations. The team deeply values your feedback and seeks to make all guest experiences exceptional. We hope you give us an opportunity to show our commitment in the future.

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. My husband and I were celebrating our 20th wedding anniversary and couldn't have chosen a better place. We were across the street from Macy's and the Herald Square, and a block from the Empire State Building. Our room attendant, Marsha was the best! Each day, she ensured we had everything we needed to be comfortable. Yes, we would stay again.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Veronica, it's delightful to know that your experience at Hilton Garden Inn New York/West 35th was memorable, particularly for such a landmark anniversary. We're thrilled the location proved to be advantageous during your travels. It's wonderful Marsha, one of our attentive team members, ensured your comfort each day. Your words warmed our hearts and we eagerly look forward to your return.

10/10 Excellent

Tisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so pleasantly surprised to have such a quiet comfortable experience here! We were on the top floor but still, it was so quiet, great view, comfy beds, clean, and very friendly staff. (Thank you!) Excellent location that's walkable to attractions or take the subway. Many various food options.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Tisha, it's delightful to read about your pleasant stay at Hilton Garden Inn New York/West 35th. We're thrilled you enjoyed the serene ambiance of your room and found the location convenient for exploring the city. Our team members are glad you found their service very friendly and we appreciate your thanks. We hope to welcome you again for another enjoyable experience.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience at this location. Plenty of food options, easy walking access to attractions, and the staff there were polite and helpful.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Tina, we're delighted to hear that you had a good experience during your stay at Hilton Garden Inn New York/West 35th. We're thrilled that you enjoyed our prime location with easy reach to various attractions and appreciated our range of dining options. Thank you for acknowledging the courtesy and helpfulness of our team members. We hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Really nice staff.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Julie, thank you for your review. At Hilton Garden Inn New York/West 35th, we're pleased to know our central location and friendly team made your stay enjoyable. We're looking forward to welcoming you back on your next visit to New York.

8/10 Good

Shoba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Subway is right outside the hotel -- so convenient. Lot of restaurants right around the corner, and Macy's is just a 3 min walk. Can't beat the location. Room was comfortable and quiet with the windows shut.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Shoba, we're thrilled to hear you took full advantage of our prime location at Hilton Garden Inn New York/West 35th. Our proximity to popular hotspots certainly adds convenience for our guests. It's wonderful to know you found your room to be comfortable and quiet providing a pleasant stay. We look forward to hosting you again on your next visit.

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from HGI W35th St. on Mar 6, 2024
Thank you Rene for your feedback, we welcome you back in the future.

10/10 Excellent

BINGRU, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on Mar 7, 2024
Bingru, thank you for choosing the Hilton Garden Inn New York/West 35th. We're thrilled to know that your stay was memorable and we sincerely look forward to welcoming you back on your next visit to New York.

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Ricardo, thank you for choosing Hilton Garden Inn New York/West 35th. We're delighted to know that you had an enjoyable stay with us. We truly value your feedback and look forward to welcoming you back on your next trip to New York.

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location within walking distance of so much
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Ryan, the Hilton Garden Inn New York/West 35th team is thrilled to hear you found our prime location to be favourable, optimally positioned for you to easily explore the city on foot. Thanks for taking the time to share your experience!

6/10 Okay

Jonah R

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
During our stay my wife picked up the remote control and there was strip of eyelashes stuck to it. Therefor it made me wonder how poorly anything else in the room was cleaned. Not a great feeling. My mother stays here every year and was very disappointed in this as it was our first time staying there.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Jonah R, thank you for taking the time to share your feedback. We're truly sorry to hear about the cleanliness issue you encountered during your stay. We usually pride ourselves on keeping our facilities spotlessly clean, so we regret that this wasn't your experience. We hope to demonstrate our usual high standards, should you choose to stay with us again in the future. We take all feedback seriously and will certainly address the issue pointed out with our devoted team of colleagues.

8/10 Good

Shoopong, Nashua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with many restaurants and a subway entrance near by.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Shoopong, thank you for your wonderful feedback! We're thrilled that the Hilton Garden Inn New York/West 35th made such a positive impression on you. It sounds like the proximate dining options and public transportation were an added bonus during your stay. We strive to provide our guests with an ideal location for both leisure and convenience. We hope to welcome you back soon!

10/10 Excellent

Jorga Lynn

Traveled with family
Liked: Amenities
Easy to get to everything. Felt very safe
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Jorga, we are thrilled to hear that you appreciated the convenient location of Hilton Garden Inn New York/West 35th and felt secure throughout your stay. We aim to provide an environment that is both welcoming and secure. We look forward to your next visit!

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a friendly staff will make this a repeated stay
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 3, 2024
Jessica, thank you for choosing Hilton Garden Inn New York/West 35th for your stay in New York. We're thrilled to hear you enjoyed our prime location and interactions with our friendly team members. We look forward to welcoming you back in the near future for another wonderful stay!

6/10 Okay

Masahiro

Liked: Cleanliness
ホテルスタッフが何度も空港送迎タクシーを利用するよう勧めてくるが、フロントで提示された価格とタクシー運転手の提示する価格が全く異なりかなり不快だった。
Response from Customer Service on Mar 2, 2024
Masahiroさん、あなたのフィードバックをいただきありがとうございます。空港送迎サービスについてのご体験は中立的なものと理解しました。価格差については我々も調査し、改善に努力致します。我々のチームメンバーが提供する情報とサービスがすべてお客様にとって信頼できるものであることを確認します。あなたの振り返りに感謝し、もう一度我々とご滞在いただける機会をお待ちしております。

6/10 Okay

Masahiro

Business traveler
Liked: Cleanliness, amenities
ホテル手配の空港送迎タクシーはかなり高いのでご自身での手配をお勧めします。ホテルスタッフは何度もタクシー利用を勧めてきますのでご注意ください!清掃は毎日行き届いており、立地も良いですがスタッフ対応とタクシーのみが残念ですので、今後は利用しません。
Response from Customer Service on Mar 2, 2024
Masahiroさん、ご感想をお寄せいただきありがとうございます。送迎タクシーの料金については、ご自身での手配をお考えいただく価値があるとのご提案、そして自館のチームメンバーが頻繁にタクシーを勧めた事について、誤解が起きた可能性があると思われます。毎日行き届いた清掃と立地の良さを評価いただいた事に感謝致します。なお、チームメンバーのサービスにつきましては、常に改善し、ニーズに合わせた柔軟な対応を心掛けております。これからもより良いサービス提供に努めてまいりますので、何卒宜しくお願い申し上げます。

10/10 Excellent

En-Yau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location to stay at. Close to subway station.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
En-Yau, thank you for your fantastic review. We're thrilled to hear you enjoyed the convenience of Hilton Garden Inn New York/West 35th and its easy accessibility to the subway station. We can't wait to welcome you back next time you're in New York!

8/10 Good

Norman Wayne

Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Norman, thank you for choosing Hilton Garden Inn New York/West 35th. We certainly hope that the positive rating indicates an enjoyable experience during your stay. We look forward to welcoming you back in the near future for an even more pleasant visit. Safe travels!

8/10 Good

Velma

Staff was great, property good location, I would recommend and stay at this location again
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Velma, it's great to learn that you valued our team members and location at Hilton Garden Inn New York/West 35th. We really appreciate your recommendation and your intention to stay with us again. Looking forward to your return visit.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Judy, hearing that you appreciated the central location of Hilton Garden Inn New York/West 35th brings us joy. We're thrilled that you found the position of our hotel advantageous for your stay. We hope to welcome you back in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very welcoming and kind. Location is in the heart of NYC. Location makes it easy to walk or take the subway.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Emily, thank you for staying at Hilton Garden Inn New York/West 35th. We're thrilled to hear you found our team members welcoming and kind. Location-wise, we're glad you found our spot in the heart of NYC convenient for walking or taking the subway. We look forward to welcoming you back on your next visit to the city.

10/10 Excellent

Obdulia Denisse Ortiz

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Obdulia Denisse Ortiz, thank you for choosing Hilton Garden Inn New York/West 35th as your destination. Having no specific comments, we trust that you had a fulfilling stay. Please do come again, we look forward to your return.

8/10 Good

Paul Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Paul, thank you for choosing Hilton Garden Inn New York/West 35th. We appreciate your positive rating on Expedia and hope to welcome you back in the future.

8/10 Good

ABHISHEK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think few in room amenities were missing or may if they don’t provide then they should like few cutlaries glasses dental kit
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Abhishek, it's great to hear that you enjoyed your stay at Hilton Garden Inn New York/West 35th overall. Your comment about room amenities has been noted. Our priority is to ensure our guests have everything they need during their visit. For future stays, please feel free to reach out to our team members, as they are always on hand to assist with providing additional items you might need. We look forward to welcoming you back.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's near a convenient area, Herald Square, which contains a lot of good businesses for shopping and eating. The hotel isn't in a desolate area, so you feel safe walking there.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Jenna, it's wonderful to hear that you found the Hilton Garden Inn New York/West 35th Street's location advantageous. Ensuring our guests feel secure and have easy access to local shops and eateries is always a priority. We hope to welcome you back in the future!