Ratings based on 880 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Boston, MA

close to airport, right off highway

Posted Jul 19, 2016
Pros: clean, conveneience
Cons: nothing
Location: not sure
easy to get to. staff very accommodating, traveled with newborn 7 weeks old. room was ready early. breakfast in the morning was quick and delicious. used room service at night, very convenient. room was spacious, clean, and comfortable
1 out of 5
by A verified traveler from Alameda, CA

Horrifying experience - STAY AWAY

Posted Jul 11, 2016
I honestly can't believe this is a Hilton and will post a complaint with them as well. I showed up after 9 hours of traveling close to midnight to learn that the non-smoking double room I booked was a smoking room. The manager was very unhelpful, indicating that that was all she had and for a long time tried to convince it wouldn't "be that bad." I was traveling with two children. I ended up taking a queen room and sleeping on the floor. When I asked them for additional bedding, they sent up a set of sheets, a thin comforter, and one pillow to sleep on the floor. The room was small and cramped, so there wasn't really floor space to sleep on, the bathroom smelled awful, and I wanted to bathe when I left. Then, to make even worse, the maid knocked on the door at 8am to ask when we were leaving when checkout happens at noon. Especially frustrating is that I picked this hotel because it had a double room available and paid twice what I would have paid at higher-rated hotels that had only queen beds available. So, I paid twice as much for beds I didn't get and had a horrible experience.
4 out of 5
by A verified traveler from uk

Airport hotel very close to JFK

Posted Jun 9, 2016
Very nice hotel close to the airport terminal offering a free pickup and transfer back to the airport terminal
5 out of 5
by James from Mount Shasta, CA

Terrific Hotel Stay

Posted May 21, 2016 on Hotels
We had a very pleasant stay. Hotel staff was outstanding. Very convenient for us to make our connections to JFK airport. Shuttle service was excellent.
4 out of 5
by EDWARD

Great Room

Posted May 19, 2016 on Hotels
Great Room, very clean, and great value.
2 out of 5
by A verified traveler

Posted May 18, 2016 on Hotels
on attends toujours le lit bébé... Heureusement que le lit était un lit King size !
5 out of 5
by RENATA from Ecuador

Good one night stay

Posted May 17, 2016 on Hotels
we just night to stay one night to catch up our next flight the next day. The hotel is clean, comfortable and the airport shuttle they offer is really good.
3 out of 5
by LYNEL from Boulder

Good location

Posted May 16, 2016 on Hotels
Very dependable pickup. Very helpful staff.
4 out of 5
by A verified traveler

Well stay again

Posted May 13, 2016 on Hotels
No complimentary breakfast. Other than that a good stay.
2 out of 5
by Joelann M

Poor

Posted May 9, 2016 on Hotels
They didn't hold a room I request