NOISY, DARK and DINGY!
Posted Oct 18, 2016
Booked a king size room. Received a queen because of a plumbing issue in the hotel. The lady at the front desk was nice enough to comp me $50. The room they put us in was on the 3rd floor, street side. There was so much noise it felt like we were sleeping on the street. I called and told them we need another room but they said they didn't have any other rooms. We were up all night w/ the noise of cars, people and the trash truck that arrived at 3:30 am, which felt like it was in our room.
The rooms are dark, small and dingy. Room service trays stay out in the halls for hours causing the halls to smell disgusting. Also, the doors to the rooms make a loud sound every time they are opened and closed, so that's another thing that keeps you up all night.
During out second night , they did move us to a more quiet room but it was still dark and dingy and we could hear the doors opening and closing all night.
Overall a horrible stay. Would not recommend.
Comment from Hotel Management
Oct 20, 2016 by Customer Service, Hotel Management
We're deeply disappointed to hear about your experience.
We always strive to provide our guests with a fun and stress-free experience. You should feel at ease when you're on vacation. It's unfortunate to hear your stay was not up to par with the high standard we're accustomed to sharing with our guests. We will address your review and noise concerns with our team and work to improve for the future.
With this said, we'd love another opportunity to rectify this visit and share a much more positive experience with you. We'd look forward to the chance to show you the trip you deserve. We want to show you how seriously we take your concerns.