Reception
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Reviews of Hilton Newark Airport

3.5 out of 5
Hilton Newark Airport
1170 Spring St, Elizabeth, NJ

Reviews

8.2

Very Good

Rating 10 - Excellent. 508 out of 1001 reviews" "
Rating 8 - Good. 236 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 71 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darryl

Stayed 1 night in Feb 2024

6/10 Okay

Janis

Property was old looking, tired. The lighting in my room was limited, as was the menu in the « restaurant. »
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

hyejung

Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here when flying out early the next day. Shuttle service great, food and bar outstanding and beds comfy…all for an excellent rate!
Stayed 1 night in Apr 2024

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
While I only spent one night at this hotel and it was only due to a canceled flight, my overall opinion is that this hotel is in serious need of an upgrade. From the lobby to the restaurant to the rooms, very date and in need of a serious upgrade especially considering this is a Hilton.
Stayed 1 night in Apr 2024

8/10 Good

steve

Traveled with family
Liked: Amenities
It was nice but not great
Stayed 1 night in Apr 2024

10/10 Excellent

Tsz Yeung

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, bathroom light didn't work however.
Stayed 2 nights in Mar 2024

4/10 Poor

ROBERT

Traveled with family
The shuttle to and from hotel needs to be improved. We were skipped 2 times before we could get the shuttle to hotel. There is absolutely no rule how to prioritize who gets the shuttle first.
Stayed 1 night in Mar 2024
Response from Ramat on Mar 30, 2024
Thank you for taking the time to share your experience. My sincerest apologies regarding your shuttle experience to get to the hotel and the extended wait time you experienced. Please know this is uncharacteristic of our hotel and staff, an unusual occurrence, and in no way indicative of the services we strive to offer. I appreciate your comments, and I will be sure to share them with our executive members in an effort to improve.

10/10 Excellent

Candice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and casual staff, very nice and close to airport
Stayed 1 night in Mar 2024

10/10 Excellent

Szilvia

Stayed 1 night in Feb 2024

2/10 Terrible

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Waiter told me and my 2 year old we couldn’t sit at a table in the restaurant as it was for those buying food won’t go back until that guy is fired.
Stayed 1 night in Mar 2024

10/10 Excellent

sean, Austin

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Raymond, New Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Miroslav

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Miyesha

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Tatsuo

Stayed 1 night in Mar 2024

8/10 Good

Linda, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and welcoming
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, staff & service
It’s a beat up convenience when stuck for a while at Newark on a long layover. Folks who work here are solid staff though, but the hotel is what it is.
Stayed 1 night in Mar 2024
Response from Vay on Mar 4, 2024
Thank you for your feedback, Joseph. I am happy to hear you were satisfied with our hotel staff, providing great customer service is our top priority. I appreciate your comments regarding the condition of the hotel and will be sure to share them with our maintenance and executive members in an effort to improve.

10/10 Excellent

Kathleen

Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Teresa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Syed R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Drue, Albany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Feb 2024

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is very convenient if you have a flight or event in the area. We were on the 12 floor also. You could just sit and watch plains coming and going if you wanted.
Stayed 1 night in Feb 2024

2/10 Terrible

Nathan

Business traveler
Disliked: Staff & service, property conditions & facilities
Not sure my room had ever been cleaned. Very dirty hotel
Stayed 1 night in Feb 2024
Response from Sara on Feb 24, 2024
Hi Nathan, We are so sorry for the challenges you faced during your stay! We want to make it right, please give us a call at 908-820-2942 at your earliest convenience.

10/10 Excellent

Janicesa

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 4 nights in Feb 2024
Response from Sara on Feb 20, 2024
Thank you for taking the time to leave a review Janicesa, we appreciate your feedback! From all of us at Hilton Newark Hotel, we are thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sara on Feb 20, 2024
Hi Steve!Thank you for taking the time to leave a review, we appreciate your feedback! From all of us at Hilton Newark Airport Hotel, we are thrilled to hear you had a wonderful stay. We hope to welcome you back soon!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very responsive and helpful assisting us with a curveball that we faced, which had nothing to do with the hotel. Thanks and kudos. Facility was very nice and clean too. Easy shuttle ride to airport made for a great all around stay.
Stayed 1 night in Feb 2024
Response from Sara on Feb 20, 2024
Hi James! We are thrilled to hear you had a great stay! we're always happy to help our guests. We hope to welcome you back soon!

10/10 Excellent

Stuart

Stayed 1 night in Feb 2024

4/10 Poor

Alex, Marlboro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The elevators and room are dirty and smelly.
Stayed 1 night in Feb 2024
Response from Vay on Feb 18, 2024
Thank you for taking the time to provide feedback regarding your recent stay. The comments that you shared is not indicative of the services we strive to offer. I will share your comments with our housekeeping team in an effort to improve our services. We hope you will give us another chance to serve you when your travels bring you back to the Newark area.

2/10 Terrible

Aguinalda

Liked: Cleanliness, staff & service, property conditions & facilities
the place
Stayed 14 nights in Dec 2023

10/10 Excellent

Amasi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sara on Feb 20, 2024
Hello Amasi,Thank you for taking the time to leave a review, we appreciate your feedback! From all of us at Hilton Newark Hotel, we are thrilled to hear you had a wonderful stay. We hope to welcome you back soon!

10/10 Excellent

Barrie, bonsall

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle drivers very helpful
Stayed 1 night in Feb 2024
Response from Sara on Feb 20, 2024
Hello Barrie,Thank you for taking the time to leave a review, we appreciate your feedback! From all of us at Hilton Newark Hotel, we are thrilled to hear you had a wonderful stay. We hope to welcome you back soon!

8/10 Good

cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and provide transportation to airport
Stayed 1 night in Feb 2024
Response from Sara on Feb 20, 2024
Hello Cathy,Thank you for taking the time to leave a review, we appreciate your feedback! From all of us at Hilton Newark Hotel, we are thrilled to hear you had a wonderful stay. We hope to welcome you back soon!

10/10 Excellent

Walersya

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Sara on Feb 20, 2024
Hello Walersya,Thank you for taking the time to leave a review, we appreciate your feedback! From all of us at Hilton Newark Hotel, we are thrilled to hear you had a wonderful stay. We hope to welcome you back soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sara on Feb 20, 2024
Hello Richard,Thank you for taking the time to leave a review, we appreciate your feedback! From all of us at Hilton Newark Hotel, we are thrilled to hear you had a wonderful stay. We hope to welcome you back soon!

6/10 Okay

Annie

Liked: Cleanliness
Disliked: Amenities
Close to airport, ok transportation, room fine, room service substandard
Stayed 1 night in Feb 2024

10/10 Excellent

Barry

Traveled with partner
Great check in, quick and very professional. Room was excellent with a lovely king size bed
Stayed 1 night in Jan 2024

8/10 Good

Mayank, Indian Land

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient overnight to the airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
Stayed 1 night in Jan 2024

10/10 Excellent

fernando

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very good. Staff very friendly
Stayed 1 night in Jan 2024

8/10 Good

Joanne, Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

WILLIAM, DALLAS

Business traveler
Disliked: Staff & service
Rude gate agents. Rude Clear checking agent.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotek was great, great food and service. Shuttle bus driver could have been a little nicer.
Stayed 1 night in Jan 2024

8/10 Good

Joanne, Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024