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Reviews of Hilton New York Times Square

4 out of 5
Hilton New York Times Square
234 West 42Nd Street, New York, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 645 out of 1219 reviews" "
Rating 8 - Good. 280 out of 1219 reviews" "
Rating 6 - Okay. 134 out of 1219 reviews" "
Rating 4 - Poor. 79 out of 1219 reviews" "
Rating 2 - Terrible. 81 out of 1219 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 1 night in Mar 2024

10/10 Excellent

Kiki

Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Kiki, it's wonderful to know you had a splendid stay at Hilton New York Times Square. We hope your experience was unforgettable and we look forward to welcoming you back soon.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
when I booked in there additional taxes in addition to what I had already paid online. I'm sure there is an exclamation, but still annoying.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Keith, it's pleasing to note that your overall experience at Hilton New York Times Square was positive. It's understood that the additional taxes at check-in might have been confusing. This is standard across hotels for various city or local tariffs. We appreciate your understanding on this matter. We look forward to serving you again in the future.

2/10 Terrible

Carl

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible staff customer service - the property nickel and dimes their guests they provide a $35 food beverage credit though the property gets it back 20 fold by charging fees for everything and mandatory up charge tips for everything - the rooms are nice but the staff and fees problems - go somewhere else.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Carl, we apologize for any disappointments you experienced during your visit. While we intend to provide a seamless experience, we understand that you found our fee system burdensome and experienced unfavorable interactions with our team. We appreciate your recognition of our well-kept rooms and we'll certainly take your feedback into account as we continuously strive to improve. Thank you for taking the time to share your insights.

6/10 Okay

Andrew

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Andrew, thank you for your rating of the Hilton New York Times Square. We understand that there's always room for improvement and we appreciate your feedback. We look forward to elevating your experience in the future.

4/10 Poor

norman

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Thanks for the feedback, Norman.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 Okay

Marlon

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
$7 for a small cheap bottle of water. Employees at the reception seemed like they didn’t want to be there. Newborn baby on the upper level right above us was crying all night long .
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Marlon, it's regrettable to hear about the aspects of your stay that did not meet expectations. We recognize that providing reasonably priced amenities is vital. Also, it is concerning to hear about the lukewarm reception and the noise you encountered. Our team members should always be welcoming and our rooms reasonably quiet to ensure a restful stay for all guests. These points will certainly be addressed in our ongoing strive to improve guests' experience.

8/10 Good

Fan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Fan, thank you for awarding us a 4-star rating on Expedia. We're delighted to know that your stay at The Hilton New York Times Square met your expectations. We hope to exceed them in your future visits. Safe travels!

10/10 Excellent

Heather

Traveled with family and small children
Loved the hotel and the location! It was a bummer that the market wasn’t open 24/7, and the bar was VERY expensive, but everyone was so friendly
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Heather, it's wonderful to hear that you loved Hilton New York Times Square and its location! We appreciate your acknowledgment of our friendly team members. Although it's disappointing that the market hours and bar pricing didn't meet your expectations, please know that we're continually evaluating guest feedback for improvements. We can't wait to welcome you back!

10/10 Excellent

Dylan

Traveled with partner
Immaculate
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Dylan, thank you for your concise review. We are delighted to learn that you found the Hilton New York Times Square to be pristine. We strive to maintain excellent standards for our guests, and your feedback is a testament to our efforts. We hope to welcome you back again soon.

10/10 Excellent

travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location and staff was very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Travis, it's wonderful to hear that you valued the prime location of Hilton New York Times Square. We're delighted to know our team members left a strong impression with their friendliness and helpfulness. Thank you for sharing your positive experience.

10/10 Excellent

Nibras

Business traveler
Liked: Amenities
Awesome sauce
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for the 5 out of 5 rating, Nibras!We're thrilled to see how much you enjoyed staying at Hilton New York Times Square. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Ryan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge hotel room and excellent staff!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Ryan, it's wonderful to hear that you appreciated the spacious accommodations at Hilton New York Times Square and the outstanding service from our team members. We thank you for choosing to stay with us and for sharing your experience. We look forward to welcoming you back in the future.

10/10 Excellent

GABRIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 12, 2024
Gabriel, thank you for your succinct but strong endorsement. We're thrilled that you found the Hilton New York Times Square to be such a superb accommodation. We look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Staff friendly and helpful. Room was clean
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Pamela, it's wonderful to hear that your stay at the Hilton New York Times Square was enjoyable. We're enthused that our hospitable team members made a positive impression and that our attentiveness to cleanliness met your expectations. We thank you for sharing your experience and look forward to welcoming you back in the future.

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very kind and helpful and everything was clean.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Raven, it's wonderful to hear that your time at Hilton New York Times Square exceeded your expectations. Our team members strive to provide exceptional service while maintaining the highest level of cleanliness. We are delighted they could assist in making your stay memorable. Looking forward to your return visit.

6/10 Okay

Michael John

Traveled with partner
Liked: Cleanliness
Good Points Hotel is in ideal position for visiting all attractions. Our room was on high floor (extra cost) which had good views across the city and the Empire State Building. Bed was large and comfortable. Room clean. Bad Points On top of the booking rate, the hotel charges a compulsory 35 dollars a day as a credit against food or drink. You get charged this fee whether you use it or not ! If it’s compulsory it should be shown in the base rate per night, as it gives the wrong price on comparison with other hotels. We had already pre-booked breakfast, so if you are considering this, don’t bother ! Food and drink prices are extortionately high. On day of departure, the luggage room charges 5 dollars (per case !) to keep your luggage safe until you depart, why ? If you look on previous reviews, you will see the hotel management acknowledge this, but as nothing has changed, their responses are obviously meaningless.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Michael, we appreciate the time you've taken to provide feedback. It's wonderful to hear you enjoyed our central location, the views from your room, and found our accommodations comfortable and clean.We understand that certain additional charges such as the daily credit and the storage fee were unexpected. Please rest assured, we make this information available during the booking process. It's important to us that our guests are aware of the full cost of their stay. We are genuinely dedicated to improving and your feedback assists us in this continuous process. We hope for another opportunity to host you in the future where we aim to surpass your expectations.

2/10 Terrible

richa

Disliked: Cleanliness, staff & service, property conditions & facilities
Not customer friendly
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Richa, we're genuinely disheartened to learn about your perception of our customer service. Our goal is to always provide a welcoming and supportive environment. Your feedback will guide us in making improvements wherever needed. We sincerely hope you will give us another opportunity to make things right in the future.

10/10 Excellent

Altaira

Traveled with partner
Liked: Amenities, property conditions & facilities
The view
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Altaira, it's wonderful to hear that you admired the view at Hilton New York Times Square. We're thrilled that you had an enjoyable experience. We can't wait to provide you with more breathtaking sights on your next visit.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service
Beautiful room view,fridge wasn’t clean but overall hotel was good. Bed slept great!
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Tiffany, it's a delight to hear that you enjoyed the stunning room view and comfortable bed at Hilton New York Times Square. We sincerely regret any cleanliness issue you faced concerning the refrigerator and have taken your feedback on board. We appreciate your positive overall impression and look forward to welcoming you back for an even better experience.

10/10 Excellent

Katherine

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Katherine, thank you for leaving your rating for Hilton New York Times Square on Expedia. We're glad you had a great stay with us. Our team members look forward to welcoming you back in the future.

10/10 Excellent

Claire Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff were really helpful especially George the concierge who helped me in advance of our stay organise the hire of a mobility scooter which was delivered and collected to Reception. Views were AMAZING from our room of Empire State, down to 1 World Observatory and Ellis Island in the far distance. Wheelchair accessible room had plenty of room for my wheelchair and mobility scooter and for us to move around and a wheel-in shower with a fold down seat attached to the wall. We will definitely be staying here again in the future.
Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Claire, we couldn't be happier to hear about your positive experience at Hilton New York Times Square! We're particularly delighted that George was able to assist in making your stay more comfortable. Our team is always eager to go the extra mile in delivering top-notch service. It's also wonderful to hear that you were able to enjoy the spectacular views from your room. We're looking forward to welcoming you back for another memorable stay in the future.

8/10 Good

tim s

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY HELPFUL STAFF AND GREAT LOCATION
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Tim S, thank you for your favorable review. We're pleased to hear that you found our team members at the Hilton New York Times Square accommodating and the location excellent. We're looking forward to welcoming you back on your next trip to the Big Apple.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Candace, thank you for rating Hilton New York Times Square at the highest level. It's wonderful to know your stay with us was satisfactory. We look forward to welcoming you back for another memorable experience.

6/10 Okay

Israel

Traveled with partner
Liked: Staff & service
I booked for corner times square view and didnt get it. Not horrible but the pictured lied.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Israel, thank you for sharing your feedback. We understand that not getting the corner Times Square view you anticipated may have affected your experience. We strive to be transparent with our photos and room descriptions, and we regret if it seemed otherwise. As we genuinely value your feedback, we would appreciate an opportunity to improve on this in the future. Our team members aim to surpass guest expectations and we would love to demonstrate this during your next visit.

10/10 Excellent

Chasity

A very nice staff. Raquel and Robert were so very friendly. I enjoyed them and the stay.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Chasity, it's wonderful to hear you enjoyed your stay at Hilton New York Times Square. We are thrilled that team members Raquel and Robert were able to enhance your experience with their friendliness. We strive to provide our guests with warm and inviting atmospheres and are glad we hit the mark. Thank you for taking the time to share your experience with others. We look forward to welcoming you back on your next visit to New York.

10/10 Excellent

steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 2, 2024
Steven, thank you for taking the time to leave a review. Hilton New York Times Square appreciates your feedback and we're thrilled you enjoyed your stay with us. Please come back soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great affordable option for Times Square. Very clean hotel, rooms are large with great views. Staff was very pleasant and security was excellent.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 2, 2024
Kim, we're delighted to hear that your experience at Hilton New York Times Square was enjoyable. We appreciate your acknowledgment of our spacious rooms, stunning views, and the pleasant demeanor of our team members. Knowing that you appreciated our high standard of security is also wonderful to hear. We're looking forward to welcoming you back.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Thank you for the amazing rating, Jerry!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton New York Times Square soon!Thanks again for leaving your feedback!

8/10 Good

ZHIXIN

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the 4-star rating, Zhixin!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hilton New York Times Square. Thank you again for sharing!

10/10 Excellent

Saul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Thank you for the perfect rating, Saul!We are very pleased to hear that you had a wonderful stay at Hilton New York Times Square. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Helene

Traveled with family
Liked: Staff & service, property conditions & facilities
i like the close proximity to every thing, you can easily walk around the city; lift is easy to get and quick to arrive, easy in and out of the hotel. I don't like that it a little bit noisy and crowded when you go out.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Helene, we appreciate your review after your stay at Hilton New York Times Square. It's fantastic to hear that our hotel's location made exploring the city and coming back a breeze for you. We recognize that city hotels can be busier and our team is committed to ensuring a pleasant experience. We hope to serve you again in the near future and aim for a perfect score next time!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Tim, we're delighted to know you scored the Hilton New York Times Square perfect in terms of convenience. We trust this made your stay in the city that much more enjoyable. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Ickzzy

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and easy to check in and out
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Ickzzy, it's great to hear that you found Hilton New York Times Square to be neat and our check-in and check-out process to be efficient. We strive to make every aspect of our guest's stay as smooth and enjoyable as possible. Thank you for choosing us and sharing your experience. We hope to see you again soon.

4/10 Poor

Jenise

Traveled with family
Disliked: Cleanliness, property conditions & facilities
No Continental breakfast buffet as stated on the reservation. Very limited food selection. Shower was broken- temperature kept going to extreme hot. Recycling left in the room, upon arrival- garbage bin was not clean. King size bed reserved but NOT a king size bed in the room- may have been queen size at most. Only one entrance and exit- hotel is under renovation. Inconvenient with one entrance and exit- had to go around the block several times to gain entrance.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Jenise, we appreciate your comments and are sorry to hear about the challenges you faced during your stay. We understand that expectations for amenities such as breakfast and room fixtures may not have been met. Despite ongoing renovations, we strive for all guests to have swift and easy access to the hotel. It's unfortunate to hear about the discrepancies concerning your bedding arrangements. Rest assured, our team strives to ensure all guest accommodations align with their bookings. Your comments will certainly help us improve. Thank you for your understanding and patience.

10/10 Excellent

june

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being in the middle of everything we wanted to do
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
June, it's wonderful to hear that you enjoyed your stay at the Hilton New York Times Square. Our location truly offers the convenience of having everything you may want to do close by. We appreciate your positive review on Expedia and look forward to welcoming you back on your next visit to New York City.

8/10 Good

Martin, Haar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Thank you for the great rating, Martin!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton New York Times Square. We'd like to share an even better experience with you soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Thank you for the 4-star rating, Andrew!We are delighted to see that you had a wonderful time at Hilton New York Times Square. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Rashalieque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Rashalieque, we're thrilled to hear that you had such an excellent stay at the Hilton New York Times Square! We aim to provide our guests with memorable experiences and are glad we accomplished that. We look forward to the pleasure of welcoming you back on future visits to New York.

8/10 Good

Chibesa

Traveled with family
The location couldn't be better. Its a walking distance to all the places we planned to see. We had a view of hudson river and the Empire State Building. We walked a few minutes to the theater to see Lion King. Because the location was so spectacular it was easy to forgive the lack of cleanliness. The curtains were torn with visible dirt marks and the headboards were covered in hair and flint. We travel with clorox wipes so cleaning the counter tops and headboards was easy. On the plus side, the linen and towels were clean and the cleaning staff super pleasant. Security at the entrance were incredibly helpful. Breakfast is unexciting (continental) but okay. Will return for the location and service ( plus boxes of clorox wipes).
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Chibesa, we're pleased to hear that the Hilton New York Times Square's prime location and stunning views added to the enjoyment of your stay. It's also heartening to hear that our team members made an impression with their pleasant and helpful attitudes. However, it's regretful that you encountered some cleanliness issues. We strive for the highest standards and your comments will urge us to reinforce our efforts. We're proud that you found our linens and towels up to par and we appreciate your graciousness in being prepared with your own cleaning supplies. We also take your feedback about our breakfast offering on board. It's wonderful to hear that our prime location and service would encourage you to return, nonetheless. Thank you for your constructive review.

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view! Comfortable room.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Philip, we are thrilled to hear that you enjoyed your stay at the Hilton New York Times Square. It's wonderful to know that the view from your room and its comfort enhanced your visit. We look forward to welcoming you back for an even better experience in the future.

10/10 Excellent

THERESA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you that it is walkable everywhere.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Theresa, thank you for choosing the Hilton New York Times Square! We're thrilled to know you appreciated our prime location, making your journey convenient and enjoyable. We look forward to welcoming you back for another seamless experience.

4/10 Poor

Seth

Stayed 3 nights in Jan 2024
Response from Customer Service on Mar 21, 2024
Thank you for sharing your feedback, Seth.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Good

Ellen

Traveled with partner
Great location. Great room and view. Good price. Staff wouldn’t help with taxi however and lots of messing about with charges.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Ellen, it's wonderful to know you valued our advantageous location, satisfying rooms and views, and competitive pricing at the Hilton New York Times Square. We're sorry for any trouble you experienced with taxi service and charges. Our team members strive to provide excellent guest assistance and clarity on all costs. We will certainly look into this to ensure any necessary improvements are made. We hope we have another opportunity to offer an even more enjoyable stay in the future.

10/10 Excellent

Akiem

Traveled with partner
Liked: Property conditions & facilities
Love this place. Right across the street from my destination
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Akiem, it's fantastic to hear that you loved your stay at Hilton New York Times Square. We are thrilled that our excellent location made your visit to the city more convenient. We're looking forward to welcoming you back for another phenomenal experience!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel comfortable beds helpful friendly staff
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
Susan, it's wonderful to hear that you appreciated the Hilton New York Times Square, including the comfortable beds and the helpful attitude of our team members. We look forward to welcoming you back for a future visit.

10/10 Excellent

Poorva

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 14, 2024
Poorva, it's wonderful to hear that your experience at the Hilton New York Times Square was great. We appreciate your feedback and look forward to welcoming you back in the future.

4/10 Poor

Liliana

Disliked: Cleanliness, staff & service, property conditions & facilities
Construction right now
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Hello Liliana,We understand your stay coincided with ongoing construction works, which may have affected your overall experience. Our aim is to deliver seamless service irrespective of any external factors and your feedback helps us to improve. We hope to welcome you back in the future once upgrades are complete.

8/10 Good

Mansoor

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Mansoor, thank you for your valuable feedback. We're glad to know that your stay at Hilton New York Times Square was enjoyable. We strive to provide our guests with a memorable experience, and we hope to exceed your expectations during your next visit.

10/10 Excellent

Henry, Bowie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. The location was great…would definitely stay again!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Henry, thank you for your uplifting review! It's wonderful to hear about your excellent experience with our team members at Hilton New York Times Square. We're also delighted to know that our convenient location added to your satisfaction. We can't wait to have you stay with us again in the future!