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Reviews of Holiday Inn Express Brooklyn, an IHG Hotel

3 out of 5
Holiday Inn Express Brooklyn, an IHG Hotel
625 Union St, Brooklyn, NY

Reviews

7.2

Good

Rating 10 - Excellent. 279 out of 1003 reviews" "
Rating 8 - Good. 327 out of 1003 reviews" "
Rating 6 - Okay. 176 out of 1003 reviews" "
Rating 4 - Poor. 113 out of 1003 reviews" "
Rating 2 - Terrible. 108 out of 1003 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sebastian

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good hotel, great location and good breakfast
Second time staying here in two years, it's good value for money relative the cost of hotels in Brooklyn as you get breakfast included, but the rooms are looking really tired now. Marked walls and tired carpet, it really needs a refresh. The breakfast is good, however a queue everyday to find a seat and you feel quite rushed as there is a 30 minute window to eat in so everyone gets a chance to eat. The elevator was out of order for 3 out of the 4 nights and when it does work its slow. Location wise great and it does the job. Good powerful shower and decen bathroom. Would return again but would be nice to see things given a lick of paint and some new room doors as these are looking tatty.
Stayed 4 nights in Dec 2022

8/10 Good

lam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
//

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No washcloths were provided. I had to request a washcloth. This was annoying.
Stayed 1 night in Dec 2022

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was nice
Stayed 1 night in Dec 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice Stay
The location is perfect. There is a subway station at the end of the block. The breakfast was very good and the employees are ere very friendly and attentive. The only drawback was the bed was very hard and uncomfortable.
Stayed 3 nights in Dec 2022

2/10 Terrible

Sarang

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Firstly, room cleaning - which I requested as advised on arrival - never got done during my stay. The front desk worker said housekeeping was made aware but for some unknown reason they did not do it. Secondly, my room (213) was located immediately adjacent to the dining area. I’m not even sure why this exists as a room given that the noise overnight and in the morning is unacceptable for any guest. This room is essentially a continuation of the common space with absolutely no privacy. I’m not sure why I was given this room when I had made the booking a while ago. Interestingly, on my arrival Thursday it was being used as a storage for luggage. Thirdly, your front desk workers were apathetic and unhelpful. I know they can’t do much to help, but there’s no need to act like they don’t care. I would avoid this hotel if possible.
Stayed 3 nights in Dec 2022

2/10 Terrible

Marc

Traveled with family
They screwed up my reservation and couldn't or wouldn't interact with Expedia. You guys need to have much better interaction with hotel properties and work much harder to solve customer problems.
Stayed 4 nights in Nov 2022

10/10 Excellent

iris

Stayed 1 night in Nov 2022

6/10 Okay

brian, Brooke

4/10 Poor

Nicolle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We did not have any housekeeping our whole visit Thursday-Sunday. We didn’t get clean towels or our trash emptied at all. Our trash bins were overflowing by Sunday.

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service, amenities
Only issue was the elevator that was slow when it was working, had to walk up to the 7th floor
Stayed 4 nights in Nov 2022

6/10 Okay

Patricia

Liked: Amenities
Given a room not requested offers to change but not allowed.felt more appropriate for more than one person Cleaning of room not up to scratch and allotment of towels limited Dining facilities and breakfast provision fantastic
Stayed 7 nights in Nov 2022

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent free breakfast only one slow elevator
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

krista

Stayed 2 nights in Nov 2022

4/10 Poor

Aram

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s not as it is on the pictures and the room smelled really bad. Furniture is old and not comfortable. The only thing I liked was breakfast.

6/10 Okay

Nora I

Traveled with partner
Disliked: Amenities
The room was small forv a king sized bed. I couldnt get the shower head to work , water was leaking from bathroom sink. Im disabled and the small refrigerator was left in the corner on the floor. I was on the second floor, it was very loud and noisey coming from the lobby where you check in.
Stayed 1 night in Oct 2022

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my go to spot when I travel to Brooklyn. It's priced right and clean. Also safety is above all for my family. I have never questioned my safety beyond the normal common sense rules. I stayed there 5 times so far. Elevator was slow as heck but they do work. They have a good breakfast selection.
Stayed 1 night in Oct 2022

6/10 Okay

Al

Liked: Staff & service, amenities
so so area
Stayed 1 night in Oct 2022

6/10 Okay

Timothy

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
The elevator is pretty slow outdated since I stayed there in 2019, same elevator same problem. The room was not serviced, no clean towels and bed was not made. The breakfast and front desk was very professional and very friendly. The location is good, 1/2 block from subway. Overall it is okay to stay.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kurt, BROOKLYN

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

6/10 Okay

Angelique, Rosemount

Stayed 2 nights in Oct 2022

2/10 Terrible

James, Manchester

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Miguel

Stayed 3 nights in Oct 2022

4/10 Poor

Alan

Stayed 1 night in Oct 2022

6/10 Okay

Theresa

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Eugenia M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Kudos to Rachel! She went above and beyond to make our stay comfortable and was especially helpful with our local transportation. We felt very safe at this facility. Room key required to enter the property.
Stayed 1 night in Oct 2022

4/10 Poor

Thomas, Hoboken

Disliked: Staff & service, amenities, property conditions & facilities
The Truth - The property is in an industrial area. Two old auto body shops and an overgrown dirty vacant lot across the street. - When checking in a couple who had dropped off their bags in the morning and had reservations were told they did not have a room and were sent to a hotel of Holiday Inn's choosing. -I was stuck in the elevator twice. Each time more than one floor was pressed. Then decided walked the 7 flights of stairs for the rest of the stay. - The furniture in the room was all chipped and badly water damaged. - I requested room service 3 times. It finally happened on day 8 of a 9 day stay. - On the plus side the subway is close and it is an easy ride to Manhattan. - Breakfast was fine. What you would expect from a Holiday Inn Express
Stayed 10 nights in Sep 2022

8/10 Good

David

Stayed 1 night in Oct 2022

2/10 Terrible

Martin

Traveled with family
Disliked: Cleanliness, staff & service
Terrible place terrible people
There was a used condom on the bed when I arrived. The carpet was wet and smelled like the sewer with cigarettes(in a no smoking room). When I asked for a refund to go elsewhere the guy at the front desk said there was nothing he can do. They couldnt even switch our room due to policy. Terrible place I ended up leaving and paying for another place on top of this.
Stayed 4 nights in Jul 2022

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just over night stay,clean comfortable room
Stayed 1 night in Sep 2022

10/10 Excellent

Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

2/10 Terrible

Sze Ho

Stayed 2 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

2/10 Terrible

Tanekia

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice but the hotel was dirty, rooms raggedy, elevator broken, dark parking lot
Stayed 2 nights in Sep 2022

10/10 Excellent

GREGORY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay for a hotel in the heart of brooklyn
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Overall good!!
It was an overall good experience the staff was super friendly! I did have to clean my room a bit there was evidence of people there before us but honestly it was an easy clean and prob not an all the time mistake so I didn’t even bother causing a stir about it. Everything else was very clean and easy!
Stayed 1 night in Sep 2022

4/10 Poor

Craig, Troy scott Steyer,

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff is friendly. I feel bad for them. Rooms are musty. Beds are horrible. Have had better at motel 6. Worst H-express ever stayed at.
Stayed 4 nights in Aug 2022

2/10 Terrible

Pete

Disliked: Staff & service, amenities
Stayed 1 night in Sep 2022

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called at 9:30 AM as soon as I realized I made a mistake in my booking dates. They refused to change my dates or refund me even though I called within hours of realizing the issue. This isn't over.
Stayed 1 night in Sep 2022

10/10 Excellent

Lynwood

Liked: Cleanliness, staff & service, amenities
The staff was always nice and friendly. Breatfast was great but there were no forks left in the dining area ,after hours,when I needed one. The room was clean and I loved that housekeeping didn't bother me throughout the day when they when they were in hall.
Stayed 3 nights in Sep 2022

10/10 Excellent

Adele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Sep 2022

10/10 Excellent

KERRY

Stayed 3 nights in Jul 2022

6/10 Okay

Lenica

Stayed 2 nights in Sep 2022

2/10 Terrible

Justin

Disliked: Cleanliness
Stayed 4 nights in Sep 2022

10/10 Excellent

Adele

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

4/10 Poor

Zeynel

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The front guy tried to sell hotel parking. It is so expensive and he did not help me to free parking
Stayed 1 night in Sep 2022

6/10 Okay

Tinseing

Traveled with group
I think it’s OK it can be a little better
Stayed 2 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here every time i come to ny to see my son. The rooms are clean and the breakfast offerings are good. The front desk staff friendly
Stayed 4 nights in Aug 2022

10/10 Excellent

Zoe

Stayed 1 night in Aug 2022