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Reviews of Holiday Inn Express Manhattan Times Square South, an IHG Hotel

3 out of 5
Holiday Inn Express Manhattan Times Square South, an IHG Hotel
60 West 36th Street, New York, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 435 out of 1004 reviews" "
Rating 8 - Good. 333 out of 1004 reviews" "
Rating 6 - Okay. 111 out of 1004 reviews" "
Rating 4 - Poor. 62 out of 1004 reviews" "
Rating 2 - Terrible. 63 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

luis

Liked: Amenities, property conditions & facilities
Very good
Stayed 6 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Thank you Luis! Safe travels!

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was friendly and walkable to uptown manhattan
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Thank you for staying Rebecca!

8/10 Good

Cong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
Thank you for staying!

8/10 Good

Christian Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located centrally and is a good starting position to visit popular places in mid town, or to catch the subway. The room was clean and functional, with a comfy bed. Staff on the desk were courteous and helpful. The breakfast is great to start the day with the staff being super friendly! Only real areas of negativity would be the noise at night. We were on floor 11, couldn’t hear anything from adjoining rooms, but the street noise is pretty loud. Overall I feel the value fir money and quality was great and, unless you have a big budget, would recommend staying there.
Stayed 6 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Hello Mr.Christian, Thank you so much for your great feedback. I am glad our amazing staff were able to accommodate your needs as well as make your stay comfortable. Unfortunately for the street noise, we have our ups and downs in being located in the city. I do hope we get to see you again!

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Although the building was a bit dated, the staff certainly made up for that, always friendly and informative. The beds were super comfortable and the rooms were clean.
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Hello Ms. Brenda!Thank you for your feedback! We are so glad our team made your stay comfortable and enjoyable. We do hope to see you again!

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service
Likes: Clean, Quiet, Great Location Dislikes: Tiny Lobby, Small Room, Very Outdated Furniture and Amenities (TV, alarm clock, etc.)
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Tracy, Thank you for taking the time to share your experience with us. We are in the process of updating the amenities in the room to ensure our guest are getting best when they stay with us. It's great to read that you enjoyed the location and cleanliness.Sincerely,Hotel Manager

6/10 Okay

Nicholas

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Nicholas, Thank you for your rating. We would like to know how we can improve things so that your next stay with us is a 5. Thank you again, for staying with us.Sincerely,

10/10 Excellent

CHRISTOPHER

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, breakfast pretty enough, everything around, transportation options. I definitely will back this property.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Christopher, Thank you for your review, the staff and I are excited to read that you will be staying with us again. Glad to hear that you enjoyed the breakfast as well. Until Next Time,Hotel Manager.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though the property is a little outdated, few cosmetic improvements needed, we had a great time here. Very friendly staff interactions all the time, free water bottles and great selections for breakfast. Ideally located and within walking distance to many attractions.
Stayed 7 nights in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Dear Stephanie, Thank you for sharing your experience with us. The maintenance team is working hard on trying to improve the cosmetic of the building. Great to read that you had great interactions with the team. We hope to see you again. Sincerely,

10/10 Excellent

Anna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear, Anna, Thank you for your review. We hope to see you again! Sincerely,

4/10 Poor

Eileen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Eileen, Thank you for taking the time to leave us your honest review. Please contact the hotel directly to speak with a manager so that we can address your less than satisfactory stay. Thank you.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great, comfortable stay
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Jana, Its great to read that yours stay with us was comfortable. We hope to see you again in the future.

8/10 Good

Jordan

Liked: Staff & service, property conditions & facilities
Such a good stay over three nights. We could hear neighbours coming in HARD at 11:45pm when we were getting ready for our flight the next morning but it’s a hotel so w/e but great staff/breakfast
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Jordan, Please allow me to apologize for your neighbors. It's great to hear that you enjoyed the staff and breakfast. I will be sharing your review with the team. Sincerely,

8/10 Good

Hayley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For the price this place was perfect. Quite basic in appearance with no frills but was clean. The street it was on was fairly quiet and had some great little bars to visit on your doorstep and was close to a Subway for getting around. The breakfast staff were all lovely and desk staff helpful.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Hayley, Thank you for leaving us a review. We hope to see you again.

8/10 Good

CARLOS, Heredia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location. safe
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Carlos, Awesome to hear you enjoyed our location, we hope to see you again.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Peter, Thank you for your rating, we hope to see you again! Sincerely,

8/10 Good

Anna Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff are friendly and helpful
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Thank you Ms. Anna Marie for choosing to stay with us !

10/10 Excellent

Elveera Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, helpful staff
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Thank you for your positive feedback Ms. Linda!

10/10 Excellent

Olga, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!! Walking distance to main downtown sightseeings. Plenty of breakfast items., Rooms clean.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Olga, thank you for your kind feedback. We are glad we were able to make your stay wonderful !

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a perfect place to stay close to everything!
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Melissa, we're so glad our location worked for you!

10/10 Excellent

Luiz, Boston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location clean good service !
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you Luiz!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great!! They even put up happy birthday decorations for my daughter and went out of the way to assist us!
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Thank you Linda! We LOVE celebrating birthdays with our guests!

8/10 Good

Jerry, Pierrefonds

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The hotel was very clean and was constantly being kept clean.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your review Jerry!

8/10 Good

Jathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great except the elevators taking forever
Stayed 6 nights in Feb 2024
Response from Hotel Management on Mar 6, 2024
Thank you for your feedback Jathan! The elevators themselves move very quickly when others are not holding them. We appreciate the opportunity to have you here!

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atencion en el front desk, al igual que en el comedor. Es la 2da vez que voy a este hotel y espero que haya una 3ra opotunidad.
Stayed 16 nights in Feb 2024
Response from Hotel Management on Mar 6, 2024
Gracias Eduardo - please come back and see us soon!

8/10 Good

Catherine Rivera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff kindness. Excellent location.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 6, 2024
Catherine, we appreciate your kindness in this review. Thank you!

8/10 Good

ricardo, san juan

Stayed 6 nights in Feb 2024
Response from Hotel Manager on Mar 23, 2024
Dear Ricardo, Thank you for your rating! Sincerely,

10/10 Excellent

Johanna M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A breakfast is pretty good.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
We're glad you liked breakfast, Johanna M!

6/10 Okay

Liz

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for staying, Liz!

10/10 Excellent

Annemarien

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Customer service was amazing, specially the front desk customer service Sukie. The breakfast was excellent and with tons of options. The rooms are good, minor things that could use a renovation but over all good. We had an excellent experience and would definitely go back. Also great location close to everything.
Response from Hotel Management on Feb 26, 2024
Annemarie, thank you for the high marks and *excellent* feedback. I have shared your comments with the team, including Miss Sukie!

8/10 Good

Samara Denine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for staying, Samara!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Henry, Assistant General Manager. on Feb 17, 2024
Dear Ana, Thank you for your rating. We hope to see you again

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you Kelli!

2/10 Terrible

Josmarie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In the room in the bathroom area, the water came out everywhere and when you got out of the shower the whole bathroom was wet every day we had to leave the towels on the floor
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Josmarie, thank you for the feedback. Did you report this to the staff? We like to address issues as soon as they're brought to our attention!

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente localização!!! Café da manhã muito bom!! Higiene, atendimento, acomodações … Tudo muito bom!!! Já tive experiências em outros hotéis em Manhattan, mas sem dúvidas esse hotel me surpreendeu!! Voltaria com toda certeza!!
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 6, 2024
Angela, thank you for your review!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. The hotel was nice and clean. Safe and quiet. And breakfast was yummy with a lot of options.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you Monica - we're so glad you thought our team was nice and the hotel was clean, safe and quiet. Safe travels!

10/10 Excellent

Ernoul

Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 23, 2024
Dear Emoul, Thank you for your 5 star rating! Sincerely,

8/10 Good

Julia

Traveled with group
Liked: Cleanliness, staff & service
Very convenient area for shopping and dining.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Julia, we're so glad the location was convenient for you!

6/10 Okay

Bertha

Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 26, 2024
Bertha, thank you for staying. Can you please tell us more about your experience and how we can improve or cleanliness?

8/10 Good

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pretty good, location was very convenient to shops and dining. The staff was pretty nice, the room was cleaned pretty much everyday (Thank you Rosa!). AC worked well. Free breakfast was great, lots of variety. Also free water bottles! All was good except the cable on the TV did not work, a ticket was submitted but we checked out before they could fix it. We stood for a total of 5 nights.
Stayed 5 nights in Jan 2024
Response from Hotel Management on Feb 26, 2024
Raymond, thank you for staying and sharing your experience with us. We especially love the shout out for our room attendant, Rosa! We have shared your feedback with the entire team.

8/10 Good

Gricel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Hotel Management on Feb 26, 2024
Thank you for staying Gricel!

10/10 Excellent

stuart

Stayed 3 nights in Jan 2024
Response from Hotel Manager on Mar 23, 2024
Dear Stuart, Thank you for your 5 star rating! Sincerely,

10/10 Excellent

Nilka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was centric and walkable to a lot of places. Will book again
Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 26, 2024
Thank you Nilka! Let us know when you're coming back.

10/10 Excellent

Lili

Liked: Cleanliness, amenities, property conditions & facilities
like everything
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 26, 2024
Thank you Lili, we're glad you liked your stay with us.

10/10 Excellent

Ashely

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and staff
Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 19, 2024
Thank you for staying, Ashely!

10/10 Excellent

Kathleen

Traveled with partner
Liked: Amenities
great freebreakfast, staff were friendly even after midnight. Nice hotel in a central location.
Stayed 5 nights in Jan 2024
Response from Henry L. on Jan 25, 2024
Dear Kathleen, It's a pleasure to hear that you enjoyed your stay with us. Please come and visit us again! Sincerely,Henry L

6/10 Okay

KARLA

Location really good, staff not that friendly but ok
Stayed 3 nights in Jan 2024
Response from Henry L. on Jan 25, 2024
Dear Karla, Thank you for taking the time to leave us your review. I would like to apologize that you did not have a good experience with someone from our staff. I would like to hear more about your interaction. Please contact the hotel directly. Thank you,Henry L.

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Henry L. on Jan 25, 2024
Dear Laurel, Thank you for leaving us your review. We hope to see you again. Sincerely, Henry L.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New York New York
This hotel is close to every thing subways Macy’s Times Square etc
Stayed 1 night in Jan 2024
Response from Henry, Assistant General Manager. on Jan 18, 2024
Dear David, Thank you for leaving us your review. It's a pleasure to read you found the hotel conveniently located. We hope to see you again.

10/10 Excellent

Kaitlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the location was perfect.
Stayed 3 nights in Dec 2023
Response from Henry, Assistant General Manager. on Jan 18, 2024
Dear Kaitlin, Thank you for taking the time to leave us your feedback. I will inform the team of your amazing stay. Until next time,