Exterior

Reviews of Holiday Inn Express - New York City Chelsea, an IHG Hotel

3 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 413 out of 1002 reviews" "
Rating 8 - Good. 304 out of 1002 reviews" "
Rating 6 - Okay. 142 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 83 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tight quarters don't matter if all you need is a bed at a reasonable price in a good location to see the sights or just enjoy dining, shopping, and people watching in New York City. The hotel is located near public transportation, and the continental breakfast was great! Staff was polite and helpful. There's no pool or gym; but who needs a swimming pool if you're there to see New York City; and who needs a gym if you'll get plenty of exercise walking the streets of New York?
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Lilia, Thank you for taking the time to review your recent experience at Holiday Inn Express New York City - Chelsea. We are glad you enjoyed being close to all the restaurants, shopping, and public transportation. We are fortunate to be located in the heart of NYC and central to our city's best venues. Thank you again for all of your great feedback. We look forward to your next stay.Warmest Regards,Ahmed LatifGeneral Manager

6/10 Okay

Kathryn

Traveled with family
Liked: Amenities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Kathryn, Thank you for your recent stay and for sharing your rating. We are dedicated to providing you with an even better experience the next time you visit. It would be a pleasure to serve you again in the future.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
you
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Ronald, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Holiday Inn Express New York City - Chelsea and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

DOMINGOS

Traveled with family
Liked: Amenities
We would stay there over and over again.
Stayed 3 nights in Apr 2024
Response from Richard Berry on Apr 13, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW YORK CITY - CHELSEA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ronald

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay, close to anywhere, friendly, and great service from the front desk,
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Ronald, On behalf of our Holiday Inn Express New York City - Chelsea team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations with our outstanding location and service to every guest. Your praise for our front desk staff is much appreciated! Thank you for taking the time to share your feedback. We enjoyed having you and hope to remain your hotel of choice whenever you return to the city.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

Marie-Lyne

Traveled with family
Liked: Amenities
Good location. Near Penn Train Station. Very noisy.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Marie-Lyne, Thank you for your gracious review of the Holiday Inn Express New York City - Chelsea. We are glad our location near Penn Station was convenient for everything you wanted to do on this visit. However, please accept our apologies for the noise disturbances you experienced during your stay. In the future, please know that our front desk staff will always be available to help, including relocation, whenever possible. We hope you will consider us for your next visit to the city so we can make your stay better.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Lulzim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, ready to help.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Lulzim, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Holiday Inn Express New York City - Chelsea. We hope to welcome you again soon.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

philip

Traveled with family
Liked: Cleanliness, staff & service
The desk acknowledged me in a terrible way but Richard the mngr went all the way to make our stay very nice
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear philip, Thank you for reviewing our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We also appreciate you mentioning Richard and how very helpful he was in making your visit perfect. He will be thrilled to know that these efforts made your stay even more memorable. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and the hotel was well kept and clean. But the breakfast area was too small for the number of guests. Overall very satisfied though
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Gabriel, We're genuinely pleased to see that you enjoyed your stay at Holiday Inn Express New York City - Chelsea! It's gratifying to read that our team did an outstanding job accommodating you and that you appreciated the cleanliness and comfort of our accommodations. However, we apologize for any inconvenience caused by the size of the breakfast area. Your feedback is important to us as we continuously work to enhance our guests' experiences. Thank you for your kind words, and we look forward to welcoming you back in the future!Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Sergio, Montreal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good service
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Sergio, We are delighted to read that you enjoyed everything about your time at Holiday Inn Express New York City—Chelsea. We are pleased that you found our hotel clean and thank you so much for recognizing our efforts to provide service. From our comfortable accommodations to your interactions with our wonderful team, who work around the clock to ensure a memorable stay for every guest, we appreciate your feedback and look forward to hosting you again the next time you are in the city.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

Jarod, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Jarod, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Holiday Inn Express New York City - Chelsea. We'd love to host you again someday for another great visit.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

Abbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and it’s close to everything we wanted to do.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Abbie, Thank you for choosing Holiday Inn Express New York City - Chelsea. We are glad that you loved our location and that we were perfectly situated near everything that you planned to see and do in the city. It was lovely to hear that you found our staff friendly. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST HOTEL IN 7TH AVE
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Jessica, Thank you for the outstanding rating. We are delighted that we were able to provide you with an excellent stay at Holiday Inn Express New York City - Chelsea. We look forward to your return and wish you all the best with your future travels.Warmest Regards,Ahmed LatifGeneral Manager

4/10 Poor

Shih Ying, Gaithersburg

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Shih Ying, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have an exceptional visit, and we regret this was not your experience. We hope you will revisit and give us another chance so we can extend the outstanding accommodations you deserve.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was winderful. Accomadated holding bags after checkout til we ready to catch train. Breakfast was amazing
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Tracy, We are happy you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always nice! We will share your compliments with our staff and look forward to welcoming you back to Holiday Inn Express New York City—Chelsea whenever your travels bring you to our area.Warmest Regards,Ahmed LatifGeneral Manager

6/10 Okay

Jenna, Summerside

Traveled with group
Liked: Staff & service, amenities
Breakfast and location were the high points. The staff were excellent and helpful. Our room was great, but the tub was plugged and wouldn’t drain. We had to ask three different times to get it drained. They did drain it and were efficient, but it continuously was an issue. Staff were great, but this was very inconvenient when trying to get ready for the day. The room was tidied, but randomly no garbage can or hairdryer. They were great to provide once we asked. The room was clean and I’d consider staying again for location and breakfast alone; however , the housekeeping component was lacking.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Jenna, Thank you for choosing to stay with us. We're glad to hear that you enjoyed our breakfast offerings, found our location convenient, and appreciated the excellent service from our staff. However, we apologize for the inconvenience caused by the issues with your room. Your feedback is invaluable, and we'll address these shortcomings with our housekeeping team to ensure such problems are promptly resolved in the future. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest.Warmest Regards,Ahmed LatifGeneral Manager

6/10 Okay

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Tyler, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

ALEXANDER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff earned five stars for first-rate service including accommodating us with early check in and late check out plus baggage storage for a few hours. The room was newly renovated and very comfortable and clean. Will definitely return!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Alexander, Your comments were a pleasure to read. Thank you for mentioning how much you enjoyed our hospitality. Our thoughtful and devoted staff work hard to ensure we exceed our guests' expectations throughout every stay. We are glad you liked our clean, comfortable rooms. It was a pleasure welcoming you to Holiday Inn Express New York City-Chelsea. Thank you for choosing us, and we hope to see you again soon.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Ofek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Ofek, We appreciate you leaving your generous rating regarding your recent visit to Holiday Inn Express New York City - Chelsea. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Warmest Regards,Ahmed LatifGeneral Manager

6/10 Okay

John

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear John, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

Francis

Liked: Cleanliness, staff & service, amenities
Enjoyed my visit.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Francis, Thank you for choosing Holiday Inn Express New York City - Chelsea! We're delighted to hear that you enjoyed your visit with us. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Warmest Regards,Ahmed LatifGeneral Manager

6/10 Okay

Carlos

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Carlos, Thank you for taking the time to rate your experience. We are glad you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. We appreciate your feedback, and we hope to see you soon.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Angela

Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Angela, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Holiday Inn Express New York City - Chelsea and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

JOANNALINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Joannaline, Thank you for choosing Holiday Inn Express New York City - Chelsea. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

shannon

Stayed 1 night in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Shannon, On behalf of our team at Holiday Inn Express New York City - Chelsea, thank you for taking the time to leave your rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We look forward to welcoming you back.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, accessible to main attractions in downtown NY
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Dianne, Thank you for being our guest at Holiday Inn Express New York City - Chelsea. We're thrilled that you found our hotel exceptionally clean during your stay. We love knowing how pleased you were with our location and appreciated the easy access to downtown NY. It was our pleasure to host your stay, and we look forward to your next visit.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

noelle

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Dear noelle, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Holiday Inn Express New York City - Chelsea; we hope to see you again soon.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

THRUSHANTH

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay near penn station
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear THRUSHANTH, We are delighted you chose to stay with us at Holiday Inn Express New York City - Chelsea. We loved knowing how pleased you were with our location and appreciated the easy access to the Penn station. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to New York.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Leroy, Trumbull

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a 20 minute walk from Grand Central and a 5 minute walk to MSG. Perfect location! Room was a bit small, but very clean and comfortable.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Leroy, Thank you for choosing Holiday Inn Express New York City - Chelsea and for this outstanding review! We are glad our location was convenient for Grand Central and MSG. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing, clean, and comfortable atmosphere. It was a true pleasure to have you as our guest, and we hope to see you again soon! Warmest Regards,Ahmed LatifGeneral Manager

6/10 Okay

Nathan, Portland

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The door let visible light (and noise) from the hallway into the room. The heater didn't respond to temperature control. Our only option while sleeping was to have it on and be too hot or off and be cold. The room is so tight it is difficult to move between the furniture. The windows are very drafty. The telephone didn't work. The breakfast area is so tight that people trying to get food bump into you while you are seated eating. It felt old and claustrophobic. I wouldn't stay there again.
Stayed 6 nights in Feb 2024
Response from Richard Berry on Feb 8, 2024
We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

8/10 Good

Jannie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I really liked the breakfast that was included. The room was clean and reasonable price. Close to Madison Square Garden and shopping and transit. Hotel under construction which led to wait times for elevator and noisy at times. Overall it was convenient and would return to this property again. The water bottles are free in the AM.Grab one at breakfast.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Jannie, Thank you for letting us know how much you enjoyed your stay. We are happy you enjoyed our delicious breakfast. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. We are so excited our location was convenient for everything you wanted to do on this visit. It was a pleasure to have you as our guest, and we hope to see you again soon. Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, we loved the breakfast
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Virginia, Thank you so much for your outstanding review. We are very glad to know that you loved your time with us, and what made it more special was the food offered to you at our restaurant. Thank you for choosing your stay at Holiday Inn Express New York City - Chelsea. We look forward to your next visit.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Maria

Stayed 4 nights in Dec 2023
Response from General Manager on Jan 27, 2024
Dear Maria, Thank you for being our guest at Holiday Inn Express New York City - Chelsea and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at our property. It was a pleasure having you as our guests. We look forward to your return and wish you all the best with your future travels.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy. Perfect for a quick trip. Reasonable priced. Would definitely book again.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Jennifer, Thank you for being our guest at Holiday Inn Express New York City - Chelsea. We are delighted that you enjoyed your stay and that we were able to exceed your expectations, all for a great price. We are thrilled to know that you have already decided to stay with us again. It was our pleasure to host your stay, and we look forward to your next visit.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice amd pleasant
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Ana, Please accept our gratitude for reviewing your stay at Holiday Inn Express New York City - Chelsea. It is a pleasure to learn that you enjoyed your stay and had memorable encounters with our staff. We will be sure to share this lovely feedback with them. We appreciate your feedback and look forward to your next visit.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

Tim

Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Tim, Thank you for taking the time to leave your rating. It is fantastic you enjoyed your time at Holiday Inn Express New York City - Chelsea so much. We look forward to hosting you again soon for another great experience. Have a wonderful day.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

Tanya, Williamsport

Stayed 1 night in Jan 2024
Response from General Manager on Feb 3, 2024
Dear Tanya, We are pleased to receive your generous rating for Holiday Inn Express New York City - Chelsea. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back to this hotel.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again
Everything was an excellent experience. Service was great...staff genuinely liked each other and worked together and you could tell. Breakfast was as described. We were able to check in a couple hours early as they did have a room available. As many free bottles of water as we wanted anytime, not just at breakfast. The only thing that was not great were some of the teenage guests also on our floor....but the hotel didnt have much control over their manners.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Guest, We are thrilled your time with us was amazing. Our dedicated staff, location, and amenities create a memorable experience for our valued guests. Thank you for taking the time to share your review of our property. We look forward to hosting you again at Holiday Inn Express New York City - Chelsea.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offered an amazing breakfast. The staff were very friendly and the room was just what we needed to rest and reset.
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Brandon, It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting New York City. Thank you for choosing Holiday Inn Express New York City - Chelsea and posting a generous review of our hotel and staff. We enjoyed having you as our guest, and we hope to see you again on your next visit. Warmest Regards,Ahmed LatifGeneral Manager

6/10 Okay

Taylor

Traveled with family
Liked: Cleanliness
This property can’t be beat as far as affordability and convenience. It’s located very close to the subway, restaurants and shopping. However, it is in dire need of updating. The room was small (which I expected for NYC) and the street noise made it very difficult to sleep. The safe in our room was broken and the inner door handle to the room actually came off the first time I tried to exit the room. The toilet seat was loosely attached and felt like it was going to come off when you sat on it. The water in the bathroom sink constantly ran scalding hot to freezing cold. We weren’t able to utilize the free breakfast due to the dining area being very small and incredibly crowded but with so many food options nearby that didn’t bother us. If you’re looking for a luxurious stay then this is not the property for you but if you want cheap and convenient then this is a good option.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Taylor, Thank you for evaluating your recent stay with us. We are glad you loved our location and that we were ideally situated near everything you planned to see and do in New York City. However, we are sorry to read you had several issues during your stay, and we are grateful for your patience. Rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Please be assured that we understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the New York City area.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Jonathan, Thanks for the outstanding rating. We are delighted your time at Holiday Inn Express New York City - Chelsea was great, as we strive for excellence. We look forward to your return soon to share another fantastic experience.Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

shaila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 6, 2024
Dear Shaila, Thank you for reviewing your Holiday Inn Express New York City - Chelsea stay. We appreciate your feedback and are delighted that your stay with us was great. We look forward to welcoming you back soon! Warmest Regards,Ahmed LatifGeneral Manager

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a little early and instead of checking our bags and making us come back, they checked us in. That is rare and it was really helpful!!! Thank You!!!
Stayed 2 nights in Dec 2023
Response from Richard BE on Dec 31, 2023
Thank you so much for taking the time out to respond to our survey. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

6/10 Okay

Michele

Traveled with family
Christmas in New York
Positives : location was very good . Walkable to everything we needed including Penn station . Breakfast was reasonable although had to queue for a table as the room was small for size of hotel . Room was a good size and clean . Negatives : Door in room did not close flush ( even when locked ) including the bathroom and every night we smelled weed . Which was disgusting and we had our 9 yr old granddaughter . As there were 15 floors in this hotel , we could surely have been put a little higher and not the lower level as we couldn’t even open a window . ( level C ) room was very dark as we didn’t feel safe opening the blinds as there were several chairs directly looking into room . Would not recommend there are better hotels at same price
Stayed 2 nights in Dec 2023
Response from Richard Berry on Dec 31, 2023
Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

10/10 Excellent

Magdalena

Stayed 2 nights in Dec 2023
Response from Richard Berry on Dec 31, 2023
Thank you so much for taking the time out to respond to our survey. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

6/10 Okay

Arifa

Stayed 3 nights in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Arifa, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay! Will do it again.
Location was excellent for our purpose. We walked to most of our destinations. The front desk was helpful. They will keep your bags for you before you check in and after you check out.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Svetlana, Thank you for the generous review of Holiday Inn Express New York City - Chelsea. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate you letting us know our front desk staff went above and beyond in handling your requests. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Denise

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 17, 2024
Dear Denise, Thanks for the outstanding rating. We are delighted your time at Holiday Inn Express New York City - Chelsea was great, as we strive for excellence. We look forward to your return soon to share another fantastic experience.Warmest Regards,Ahmed LatifGeneral Manager

2/10 Terrible

Ken

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not impressed in the least. So disappointing in many ways. I strongly suggest this hotel be removed from your hotel offerings. Surprisingly bad service by uncaring, inattentive staff. In no way represented our previous stays with IHG. Furious at being refused paying in cash. Specifically brought USD to avoid the astronomical exchange and fees. No fridge (needed for medication), no coffee in room, no luggage stand, keys repeatedly not working, breakfast room was so chaotic we couldn't even partake, the list goes on . . .
Stayed 6 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Ken, We sincerely apologize for the challenges you faced during your stay. Your feedback is valuable, and we regret that we fell short of your expectations. We appreciate your specific concerns, such as the lack of certain amenities and difficulties with payment. Rest assured, your comments will be shared with our team for further improvement. We genuinely value your loyalty and hope to have the opportunity to restore your faith in our services in the future.Warmest Regards,Ahmed LatifGeneral Manager

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location from Penn Station. Nice Xmas deco. It came with fridge & microwave. & very nice staff. We enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Leah, Thank you for mentioning how close we are to Penn Station. We appreciate your kind words about our staff, their commitment to excellence, and the amenities we offer. We will make sure to pass on your feedback to the entire team, as they work hard to provide every guest with exceptional service. It was our pleasure to host your visit at Holiday Inn Express New York City - Chelsea, and we hope we have the chance to welcome you back shortly.Warmest Regards,Ahmed LatifGeneral Manager